Support Board
Date/Time: Sat, 28 Dec 2024 19:42:10 +0000
Chart will not update
View Count: 1095
| [2016-01-19 15:46:16] |
| Stephan908 - Posts: 46 |
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Hi, I'm using the Sierra data feed but also tried switching to another datafeed. I read this page but doesn't seem to be related - http://www.sierrachart.com/index.php?page=doc/helpdetails3.html I also tried reinstalling Sierra but it is still doing the same thing. I see this error in the log - HD Request # 2 | Timestamp of first Intraday data file record written: 2015-07-17 15:36:00 | 2016-01-19 15:35:06 HD Request # 2 | Historical error filtered for AEZS, Prior High=1.000000, Prior Low=1.000000, Prior DateTime(UTC)=2015-08-20 12:00:01, High=10.500000, Low=10.500000, DateTime(UTC)=2015-08-20 12:01:58, Time Diff=117 seconds, Percent=303.509998%. | 2016-01-19 15:35:06 * HD Request # 2 | Historical error filtered for AEZS, Prior High=1.000000, Prior Low=1.000000, Prior DateTime(UTC)=2015-08-20 12:00:01, High=10.110000, Any idea what is going on? Thanks. |
| [2016-01-19 17:47:17] |
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Follow the instructions here to disable Error Filtering: https://www.sierrachart.com/index.php?page=doc/doc_ErrorFilter.html#DisablingErrorFiltering Once that is done re-download the data in the AEZS chart by going to that chart and selecting Edit >> Delete All Data and Download. Is there any other issue with the data feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-19 17:48:39
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| [2016-01-19 18:16:16] |
| Stephan908 - Posts: 46 |
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Thanks. Seems to be working now. So is it ok to have error filtering completely disabled going forward to avoid this issue or is this just a step to troubleshoot? I'm not aware of other issues with the data feed but I do have another question. When I ran into that problem earlier, I started another copy of Sierra that I have configured with just the DOM. That was working with IB as my data feed but I noticed it was trying to connect to the Sierra data feed and it was getting an error because I can only have 1 connection at a time. So how do I turn off the Sierra data feed with my other copy? Under Data/Trade Service Settings, I have Interactive Brokers [trading] selected as the service. Thanks. |
| [2016-01-19 18:19:25] |
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There should be no need to be using error filtering. In the other instance you need to uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. This is documented here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-19 18:24:32] |
| Stephan908 - Posts: 46 |
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Awesome. Thanks. Unchecking that option didn't fix it immediately but closing and opening Sierra after resolved the issue. Thanks.
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| [2016-01-19 19:02:55] |
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You did have to reconnect to the data feed for that option to go into effect. The documentation linked to does explain this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-19 19:54:31] |
| Stephan908 - Posts: 46 |
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Thanks! You're right. I didn't read it carefully the first time. =)
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| [2016-01-20 14:34:58] |
| Stephan908 - Posts: 46 |
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Hey guys, sorry but now I have a problem placing my orders directly from Sierra with IB. It did that yesterday too. As soon as I try to place an order, my DOM switch back to trade simulation. If I uncheck it and try again, it will switch back to simulation again. I don't see any errors in the log but it may have something to do with disabling error filtering? I checked and looks like my data feed with IB is configured properly. I can connect but as soon as I try to place an order, it will switch back to simulation. any idea what I need to do? Thanks.
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| [2016-01-20 16:27:09] |
| Stephan908 - Posts: 46 |
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I didn't do anything different but now looks like it is working again on its own. Anyone else having the same issue or is it just me? I was trying to trade ZFGN and I wasn't able to place my orders with IB using Sierra but it's working again.
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| [2016-01-20 16:50:38] |
| Stephan908 - Posts: 46 |
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Ok i was wrong, looks like I'm still having a problem. Any idea what this is? Did a search on the website but didn't find the answer. Thanks. Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 266. | 2016-01-20 10:46:50 Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 267. | 2016-01-20 10:46:50 Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 268. | 2016-01-20 10:46:50 Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 269. | 2016-01-20 10:46:50 Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 270. | 2016-01-20 10:46:50 Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 271. | 2016-01-20 10:46:50 Interactive Brokers | Sent reqOpenOrders request | 2016-01-20 10:47:05 Trading message from IB: Can't find order with id =266. Error Code: 135. ServiceOrderID: 266. | 2016-01-20 10:47:06 Trading message from IB: Can't find order with id =269. Error Code: 135. ServiceOrderID: 269. | 2016-01-20 10:47:06 Trading message from IB: Can't find order with id =266. Error Code: 135. ServiceOrderID: 266. | 2016-01-20 10:47:08 Trading message from IB: Can't find order with id =269. Error Code: 135. ServiceOrderID: 269. | 2016-01-20 10:47:08 Trading message from IB: Can't find order with id =266. Error Code: 135. ServiceOrderID: 266. | 2016-01-20 10:47:09 |
| [2016-01-20 17:58:20] |
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I can connect but as soon as I try to place an order, it will switch back to simulation. any idea what I need to do? Thanks.
This is not technically possible as long as Global Settings >> Data/Trade Service Settings >> Service is set to Interactive Brokers. Unless you are running a chart replay. But in that case you could not switch out of Trade Simulation Mode to begin with. Trading message from IB: The price does not conform to the minimum price variation for this contract. Error Code: 110. ServiceOrderID: 271. | 2016-01-20 10:46:50
What is the symbol you are trading, and what is the order price entered? Provide the lines in the Trade Activity Log for this order by following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-20 17:59:35
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| [2016-01-20 18:08:42] |
| Stephan908 - Posts: 46 |
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Ok, maybe that's what I did wrong. I reinstalled Sierra yesterday because my chart wasn't updating and I believe i configured Interactive Brokers under data/trade service but switched back to SC data - All Services and hit OK. The symbol that gave me the minimum price variation error was OPTT but it's working now when I switched back to Interactive Brokers under Data/Trade Service Settings. Looks like it was a config error on my end. Thanks.
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