Support Board
Date/Time: Sat, 23 Nov 2024 07:23:21 +0000
Log in problem
View Count: 2033
| [2013-06-26 13:49:36] |
| marty_nv - Posts: 85 |
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I have been using a machine for several years as backup, but not this morning, MAC error it says. my main machine has logged on and is working fine. Trade Service Log Request To Bypass Order Placement Has Been Received. | 2013-06-26 13:29:00 You Are Connecting To A Live Price Server | 2013-06-26 13:29:00 This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-26 13:29:02 MAC Address Not Authorized | 2013-06-26 13:29:05 Connection Lost To Transact Price Server. | 2013-06-26 13:29:05 Message Log: Software version: 991 | 2013-06-26 13:28:48 Current Service Package: 3 | 2013-06-26 13:28:48 Usage end date: 2013-07-16 | 2013-06-26 13:28:48 Sierra Chart Historical Data Service is included. | 2013-06-26 13:28:48 Active service: TransAct | 2013-06-26 13:28:48 Time Zone: +00:00:00 (UTC+00) | 2013-06-26 13:28:48 2013-06-26 13:28:48 Local computer clock time | 2013-06-26 13:28:48 2013-06-26 13:28:48 GMT time | 2013-06-26 13:28:48 2013-06-26 13:28:48 Time zone adjusted time | 2013-06-26 13:28:48 Time difference to server time: 0 seconds. | 2013-06-26 13:28:48 Program path: C:\SierraChart\ | 2013-06-26 13:28:48 Data Files path: C:\SierraChart\Data\ | 2013-06-26 13:28:48 OS Version Number: 6.0 | 2013-06-26 13:28:48 HD Request # 1 - Downloading Intraday chart data for SIN3 to the file SIN3.scid. Service: scsrv | 2013-06-26 13:28:55 HD Request # 1 - Starting date and time: 2013-06-25 21:14:47 | 2013-06-26 13:28:55 HD Request # 1 - Using server: ds4.sierracharts.com port 10049 | 2013-06-26 13:28:55 The network socket is connected. | 2013-06-26 13:28:55 HD Request # 1 - Requesting up to 60 days of Intraday data. | 2013-06-26 13:28:55 HD Request # 1 - Decompressing data. | 2013-06-26 13:28:56 HD Request # 1 - Receiving Intraday data for SIN3 starting at 2013-06-25 21:14:47 | 2013-06-26 13:28:56 HD Request # 1 - Timestamp of first Intraday data file record written: 2013-06-25 21:14:47 | 2013-06-26 13:28:56 HD Request # 1 - Historical data for SIN3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 13:28:56 HD Request # 1 - Received 1 record from 2013-06-25 21:14:47 to 2013-06-25 21:14:47 (0.0 seconds) and wrote 1 record for SIN3 | 2013-06-26 13:28:56 HD Request # 1 - Intraday download COMPLETE for SIN3 | 2013-06-26 13:28:56 HD Request # 3 - Downloading Intraday chart data for CLn3 to the file CLn3.scid. Service: scsrv | 2013-06-26 13:28:56 HD Request # 3 - Starting date and time: 2013-06-20 18:29:56 | 2013-06-26 13:28:56 HD Request # 3 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 13:28:56 The network socket is connected. | 2013-06-26 13:28:57 HD Request # 3 - Requesting up to 60 days of Intraday data. | 2013-06-26 13:28:57 HD Request # 3 - Decompressing data. | 2013-06-26 13:28:57 HD Request # 3 - Receiving Intraday data for CLn3 starting at 2013-06-20 18:29:56 | 2013-06-26 13:28:57 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-06-20 18:29:56 | 2013-06-26 13:28:57 Socket closed. No error. | 2013-06-26 13:28:57 HD Request # 3 - Historical data for CLn3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 13:28:57 HD Request # 3 - Received 6 records from 2013-06-20 18:29:56 to 2013-06-20 18:29:56 (0.0 seconds) and wrote 6 records for CLn3 | 2013-06-26 13:28:57 HD Request # 3 - Intraday download COMPLETE for CLn3 | 2013-06-26 13:28:57 HD Request # 5 - Downloading Intraday chart data for FDAXM3 to the file FDAXM3.scid. Service: scsrv | 2013-06-26 13:28:57 HD Request # 5 - Starting date and time: 2013-06-21 11:00:00 | 2013-06-26 13:28:57 HD Request # 5 - Using server: ds5.sierracharts.com port 10049 | 2013-06-26 13:28:57 The network socket is connected. | 2013-06-26 13:28:57 HD Request # 5 - Requesting up to 60 days of Intraday data. | 2013-06-26 13:28:57 GSP - Port for executable: 13248 | 2013-06-26 13:28:57 GSP - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2013-06-26 13:28:57 HD Request # 5 - Decompressing data. | 2013-06-26 13:28:58 HD Request # 5 - Receiving Intraday data for FDAXM3 starting at 2013-06-21 11:00:00 | 2013-06-26 13:28:58 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-06-21 11:00:00 | 2013-06-26 13:28:58 Socket closed. No error. | 2013-06-26 13:28:58 HD Request # 5 - Historical data for FDAXM3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 13:28:58 HD Request # 5 - Received 3 records from 2013-06-21 11:00:00 to 2013-06-21 11:00:00 (0.0 seconds) and wrote 3 records for FDAXM3 | 2013-06-26 13:28:59 HD Request # 5 - Intraday download COMPLETE for FDAXM3 | 2013-06-26 13:28:59 HD Request # 7 - Downloading Intraday chart data for 6EU3 to the file 6EU3.scid. Service: scsrv | 2013-06-26 13:28:59 HD Request # 7 - Starting date and time: 2013-06-25 20:59:58 | 2013-06-26 13:28:59 HD Request # 7 - Using server: ds4.sierracharts.com port 10049 | 2013-06-26 13:28:59 The network socket is connected. | 2013-06-26 13:28:59 HD Request # 7 - Requesting up to 60 days of Intraday data. | 2013-06-26 13:28:59 HD Request # 7 - Decompressing data. | 2013-06-26 13:28:59 HD Request # 7 - Receiving Intraday data for 6EU3 starting at 2013-06-25 20:59:58 | 2013-06-26 13:28:59 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-06-25 20:59:58 | 2013-06-26 13:28:59 Socket closed. No error. | 2013-06-26 13:28:59 HD Request # 7 - Historical data for 6EU3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 13:29:00 HD Request # 7 - Received 3 records from 2013-06-25 20:59:58 to 2013-06-25 20:59:58 (0.0 seconds) and wrote 3 records for 6EU3 | 2013-06-26 13:29:00 HD Request # 7 - Intraday download COMPLETE for 6EU3 | 2013-06-26 13:29:00 HD Request # 9 - Downloading Intraday chart data for GCQ3 to the file GCQ3.scid. Service: scsrv | 2013-06-26 13:29:00 HD Request # 9 - Starting date and time: 2013-06-25 21:14:59 | 2013-06-26 13:29:00 HD Request # 9 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 13:29:00 The network socket is connected. | 2013-06-26 13:29:00 HD Request # 9 - Requesting up to 60 days of Intraday data. | 2013-06-26 13:29:00 GSP: Connecting to the server 127.0.0.1. Port 13248 | 2013-06-26 13:29:00 The network socket is connected. | 2013-06-26 13:29:00 GSP: Connected to server. | 2013-06-26 13:29:00 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.0.5. Provider Name: Transact Futures. | 2013-06-26 13:29:00 GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-06-26 13:29:00 GSP: Sending logon request message. | 2013-06-26 13:29:00 HD Request # 9 - Decompressing data. | 2013-06-26 13:29:00 HD Request # 9 - Receiving Intraday data for GCQ3 starting at 2013-06-25 21:14:59 | 2013-06-26 13:29:00 HD Request # 9 - Timestamp of first Intraday data file record written: 2013-06-25 21:14:59 | 2013-06-26 13:29:00 Socket closed. No error. | 2013-06-26 13:29:00 HD Request # 9 - Historical data for GCQ3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 13:29:00 HD Request # 9 - Received 1 record from 2013-06-25 21:14:59 to 2013-06-25 21:14:59 (0.0 seconds) and wrote 1 record for GCQ3 | 2013-06-26 13:29:00 HD Request # 9 - Intraday download COMPLETE for GCQ3 | 2013-06-26 13:29:00 GSP: Market data feed reported to be lost. | 2013-06-26 13:29:05 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.0.5. Provider Name: Transact Futures. | 2013-06-26 13:29:05 GSP - Server protocol version: 2. Client protocol version: 2. There is a protocol match. | 2013-06-26 13:29:05 Transact Futures - Connection error: MAC Address Not Authorized. | 2013-06-26 13:29:05 Transact Futures: Disconnected from the server. | 2013-06-26 13:29:05 |
| [2013-06-26 16:26:13] |
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This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you Please contact your broker about this. They will help you with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 21:32:49] |
| marty_nv - Posts: 85 |
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I called broker, they suggested there could only be one instance of SC and Transact DOM. I called Transact, I can have as many instances of DOM as desired. The last I checked with SC, 3 computers were supported. Since I have only 2 computers at the moment, that cannot be a problem, unless your policy has changed. 1. How do I get the new "attach file" button"? This message box only has an "edit attached files" button, not an "attach file" button per SC documentation I found. I therefore do not know how to post a picture as in the past with the "attach file" paperclip icon to show the png version of the error messages. When I downgraded from 991 to 988, the same 2 error messages appeared: "This is the first time you are accessing this account fro this machine, An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep your accounts safe. OK" "Log in failed. Reason: MAC Address Not Authorized." I have never seen these messages before today. I have been logging on with this computer for years, not the first time to log on with this computer by any means. 2. Therefore Engineering: can you look into this with a little more detail? |
| [2013-06-27 00:02:09] |
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The Edit Attached Files opens a file Upload window where you can attach files. The error message about the MAC address is from TransAct. TransAct support will be able to help you with that. We have no control over that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-27 01:48:38] |
| marty_nv - Posts: 85 |
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If anyone should have a similar problem, it was solved by a system restore to a point prior to the occurrence of this problem. It was neither SC nor TA problem. Key understanding was 1) failure to log on to both SC and TA, which is usually a "no brainer" and 2) the nature of the error message. |
| [2013-06-27 01:56:14] |
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The MAC address error you got, is easily resolved by TransAct support.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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