Support Board
Date/Time: Fri, 27 Dec 2024 07:50:48 +0000
Data Download Failed
View Count: 807
| [2015-12-30 07:44:58] |
| JohnL - Posts: 27 |
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I have recently started having this problem when trying to backfill a chart with my IB account on version 1342. Below is the message log for an attempt to delete data and download for CL. Same thing occurs with all symbols that I have tried. What am I doing wrong? HD Request # 51 | Downloading Intraday chart data for CL-201602-NYMEX to the file CL-201602-NYMEX.scid. Service: nymex | 2015-12-29 23:31:04 HD Request # 51 | Download start Date-Time: 2015-12-24 06:44:59.000 | 2015-12-29 23:31:04 HD Request # 51 | Disabling Intraday chart updating for symbol during historical data download. | 2015-12-29 23:31:04 HD Request # 51 | Using server: scdf1.sierracharts.com port 10149 | 2015-12-29 23:31:04 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-12-29 23:31:04 Socket (714) | Connected. | 2015-12-29 23:31:04 HD Request # 51 | Sending historical data logon request message. | 2015-12-29 23:31:04 HD Request # 51 | Requesting Intraday data. Start Date-Time: 2015-12-24 06:44:59. Record interval: 0. Symbol: CL-201602-NYMEX | 2015-12-29 23:31:04 Socket (714) | Shutdown and closed. | 2015-12-29 23:31:04 The network socket for historical data has been closed. | 2015-12-29 23:31:04 HD Request # 51 | Error downloading historical Intraday data for CL-201602-NYMEX. Historical data file not available for symbol. | 2015-12-29 23:31:04 HD Request # 51 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201602-NYMEX | 2015-12-29 23:31:04 HD Request # 51 | Intraday download COMPLETE for CL-201602-NYMEX. Completion time: 0s. Unique request ID: 50 | 2015-12-29 23:31:04 |
| [2015-12-30 10:22:49] |
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Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that re-download the data following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart May also be a good idea to update to the current version. Here are instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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