Support Board
Date/Time: Fri, 27 Dec 2024 01:13:58 +0000
market depth gone on Chart DOM
View Count: 707
| [2015-12-21 16:36:19] |
| User273034 - Posts: 4 |
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I was upgraded to 1336 version, how come the the market depth data gone on ChartDOM, only one level left,not 10 levels. I am using SierraChart Data Feed. thanks Rex. |
| [2015-12-21 17:15:50] |
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Go to the chart and select File >> Open Market Depth Window. Do you see 10 levels displayed there? Check Global Settings >> Chart DOM Settings. Make sure Maximum Depth Levels Displayed is set to 100. Also, do you see a [M] after the symbol at the end of the chart? What is the symbol of the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 17:16:06
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| [2015-12-21 17:20:07] |
| User273034 - Posts: 4 |
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Go to the chart and select File >> Open Market Depth Window. Do you see 10 levels displayed there? no ,only 1 level Check Global Settings >> Chart DOM Settings. Make sure Maximum Depth Levels Displayed is set to 100. yes, set to 100 Also, do you see a [M] after the symbol at the end of the chart? yes, M behind What is the symbol of the chart? CL and ES |
| [2015-12-21 17:32:35] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-21 17:35:33] |
| User273034 - Posts: 4 |
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Software version: 1336 | 2015-12-21 10:23:28 Uses New Spreadsheets | 2015-12-21 10:23:28 Usage end date: 2016-05-17 | 2015-12-21 10:23:28 Enabled for: Advanced Features. | 2015-12-21 10:23:28 Enabled for: Advanced Features 2. | 2015-12-21 10:23:28 Enabled for: Sierra Chart Historical Data Service. | 2015-12-21 10:23:28 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-12-21 10:23:28 Enabled for: INDEXES_DATA_BARCHART | 2015-12-21 10:23:28 Enabled for: CME (Trading Account Required) | 2015-12-21 10:23:28 Enabled for: CBOT (Trading Account Required) | 2015-12-21 10:23:28 Enabled for: COMEX (Trading Account Required) | 2015-12-21 10:23:28 Enabled for: NYMEX (Trading Account Required) | 2015-12-21 10:23:28 Received 3 data feed usernames. | 2015-12-21 10:23:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-21 10:23:28 Current selected Data/Trading service: AMP/TTNet | 2015-12-21 10:23:28 Chart Update Interval: 100 | 2015-12-21 10:23:28 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-12-21 10:23:28 2015-12-21 10:23:28 Local computer time | 2015-12-21 10:23:28 2015-12-21 16:23:28 Local computer time in UTC | 2015-12-21 10:23:28 2015-12-21 10:23:28 Local computer time in SC Time Zone | 2015-12-21 10:23:28 2015-12-21 16:23:27 Server time in UTC | 2015-12-21 10:23:28 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-12-21 10:23:28 Program path: C:\SierraChart1201\ | 2015-12-21 10:23:28 Data Files path: C:\SierraChart1201\Data\ | 2015-12-21 10:23:28 OS Version Number: 6.2 | 2015-12-21 10:23:28 Locale Information: C | 2015-12-21 10:23:28 SC DTC Data Feed Relay Server listening on port 8888. | 2015-12-21 10:23:28 Created the data feed relay server. | 2015-12-21 10:23:28 DTC Protocol Server listening on port 11099. | 2015-12-21 10:23:28 Created the DTC Protocol server. | 2015-12-21 10:23:28 Checking for new symbol settings for tt | 2015-12-21 10:23:28 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-21 10:23:28 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-12-21 10:23:28 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-12-21 10:23:28 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-12-21 10:23:31 Files to Open on Start up | Opening file: 4k1101cl.cht | 2015-12-21 10:23:31 Files to Open on Start up | Opening file: 4k1101es.cht | 2015-12-21 10:23:33 ES-201512-CME [C] Daily #4 | Performing historical Daily data download for symbol ES-201512-CME starting at last date in file. | 2015-12-21 10:23:33 ES-201512-CME [C] Daily #4 | Waiting for historical downloads to complete with the IDs: 1, | 2015-12-21 10:23:33 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:40 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:40 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:40 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:40 Mapping ES-201512-CME to ESZ15. Service code: cme | 2015-12-21 10:23:40 HD Request # 2 | Downloading Historical Daily chart data for ES-201512-CME. Starting date: 2015-12-17. Service: ttamp | 2015-12-21 10:23:40 HD Request # 2 | Using user Barchart Historical data account. | 2015-12-21 10:23:40 HD Request # 2 | Requesting historical Daily data for ESZ15 starting at 2015-12-16 | 2015-12-21 10:23:40 HTTPS connection to www.sierrachart.com:443 (3) | Closed. No error. | 2015-12-21 10:23:41 Requesting symbol settings for tt. Overwrite = on. | 2015-12-21 10:23:41 HTTPS connection to www.sierrachart.com:443 (3) | SSL has been shut down. | 2015-12-21 10:23:41 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-12-21 10:23:41 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-12-21 10:23:41 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2015-12-21 10:23:42 HTTP connection to ds01.ddfplus.com:80 (4) | Connected. | 2015-12-21 10:23:42 Mapping CL-201602-CME to CLG16. Service code: nymex | 2015-12-21 10:23:42 Intraday data recording state for symbol CL-201602-CME is set to download 'Pending'. | 2015-12-21 10:23:42 HD Request # 3 | Downloading Intraday chart data for CL-201602-CME to the file CL-201602-CME.scid. Service: nymex | 2015-12-21 10:23:42 HD Request # 3 | Download start Date-Time: 2015-12-21 10:23:02.000 | 2015-12-21 10:23:42 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2015-12-21 10:23:42 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-12-21 10:23:42 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:42 Socket (5) | Connected. | 2015-12-21 10:23:43 HD Request # 3 | Sending historical data logon request message. | 2015-12-21 10:23:43 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-12-21 10:23:02. Record interval: 0. Symbol: CLG16 | 2015-12-21 10:23:43 HD Request # 3 | Decompressing data. | 2015-12-21 10:23:43 Socket (5) | Shutdown and closed. | 2015-12-21 10:23:43 The network socket for historical data has been closed. | 2015-12-21 10:23:43 HD Request # 2 | Receiving historical Daily data for ES-201512-CME starting at 2015-12-16 | 2015-12-21 10:23:44 Writing historical Daily data for ES-201512-CME to the file ES-201512-CME.dly | 2015-12-21 10:23:44 HD Request # 2 | Received 3 records from 2015-12-16 00:00:00 to 2015-12-18 00:00:00 (3.0 days) and wrote 2 records for ES-201512-CME | 2015-12-21 10:23:44 HD Request # 2 | Daily download COMPLETE for ES-201512-CME. Completion time: 4s. Unique request ID: 1 | 2015-12-21 10:23:44 Removed historical data download ID 1 | 2015-12-21 10:23:44 HD Request # 3 | Historical data for CL-201602-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-12-21 10:23:44 HD Request # 3 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL-201602-CME | 2015-12-21 10:23:44 HD Request # 3 | Intraday download COMPLETE for CL-201602-CME. Completion time: 2s. Unique request ID: 2 | 2015-12-21 10:23:44 Removed historical data download ID 2 | 2015-12-21 10:23:44 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:44 HD Request # 4 | Downloading Historical Daily chart data for CL-201602-CME. Starting date: 2015-12-18. Service: ttamp | 2015-12-21 10:23:44 HD Request # 4 | Using user Barchart Historical data account. | 2015-12-21 10:23:44 HD Request # 4 | Requesting historical Daily data for CLG16 starting at 2015-12-17 | 2015-12-21 10:23:44 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:45 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:45 Mapping ES-201603-CME to ESH16. Service code: cme | 2015-12-21 10:23:45 Intraday data recording state for symbol ES-201603-CME is set to download 'Pending'. | 2015-12-21 10:23:45 HD Request # 5 | Downloading Intraday chart data for ES-201603-CME to the file ES-201603-CME.scid. Service: cme | 2015-12-21 10:23:45 HD Request # 5 | Download start Date-Time: 2015-12-21 10:23:02.000 | 2015-12-21 10:23:45 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-12-21 10:23:45 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-12-21 10:23:45 HD Request # 4 | Receiving historical Daily data for CL-201602-CME starting at 2015-12-17 | 2015-12-21 10:23:45 Writing historical Daily data for CL-201602-CME to the file CL-201602-CME.dly | 2015-12-21 10:23:45 HD Request # 4 | Received 3 records from 2015-12-17 00:00:00 to 2015-12-21 00:00:00 (5.0 days) and wrote 2 records for CL-201602-CME | 2015-12-21 10:23:45 HD Request # 4 | Daily download COMPLETE for CL-201602-CME. Completion time: 0s. Unique request ID: 3 | 2015-12-21 10:23:45 Removed historical data download ID 3 | 2015-12-21 10:23:45 ES-201512-CME [C] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2015-12-21 10:23:45 ES-201512-CME [C] Daily #4 | Reloading chart. | 2015-12-21 10:23:45 Socket (6) | Connected. | 2015-12-21 10:23:45 HD Request # 5 | Sending historical data logon request message. | 2015-12-21 10:23:45 AMP/TTNet | Connecting. | 2015-12-21 10:23:45 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-12-21 10:23:45 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-21 10:23:45 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:45 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-12-21 10:23:02. Record interval: 0. Symbol: ESH16 | 2015-12-21 10:23:45 HD Request # 5 | Decompressing data. | 2015-12-21 10:23:45 Socket (6) | Shutdown and closed. | 2015-12-21 10:23:45 The network socket for historical data has been closed. | 2015-12-21 10:23:45 TT FIX Data socket (7) | Connected. | 2015-12-21 10:23:47 HTTPS connection to www.sierrachart.com:443 (8) | Connected. | 2015-12-21 10:23:47 HTTPS connection to www.sierrachart.com:443 (8) | Starting TLS 1.2 connection. | 2015-12-21 10:23:47 HD Request # 5 | Historical data for ES-201603-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-12-21 10:23:47 HD Request # 5 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201603-CME | 2015-12-21 10:23:47 HD Request # 5 | Intraday download COMPLETE for ES-201603-CME. Completion time: 2s. Unique request ID: 4 | 2015-12-21 10:23:47 Removed historical data download ID 4 | 2015-12-21 10:23:47 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:47 CL-201602-CME [M] Daily #4 | Reloading chart. | 2015-12-21 10:23:47 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:23:48 TT FIX Data: Sending the Logon message. | 2015-12-21 10:23:48 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:23:48 HTTPS connection to www.sierrachart.com:443 (8) | SSL connection established. | 2015-12-21 10:23:48 TT FIX Data: Connected. | 2015-12-21 10:23:48 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2015-12-21 10:23:48 TT FIX Trading socket (9) | Connected. | 2015-12-21 10:23:48 TT FIX Trading: Sending the Logon message. | 2015-12-21 10:23:48 TT FIX Trading: Connected. | 2015-12-21 10:23:49 AMP/TTNet | Connected to data and trading server. | 2015-12-21 10:23:49 Mapping ES-201512-CME to ESZ15. Service code: cme | 2015-12-21 10:23:49 SC Exchange Data | Starting real-time market data updates for: ESZ15. ID: 1 | 2015-12-21 10:23:49 SC Exchange Data | Using username 0 | 2015-12-21 10:23:49 SC Exchange Data | Using low bandwidth mode. | 2015-12-21 10:23:49 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-12-21 10:23:49 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-12-21 10:23:49 Mapping ES-201603-CME to ESH16. Service code: cme | 2015-12-21 10:23:49 SC Exchange Data | Starting real-time market data updates for: ESH16. ID: 2 | 2015-12-21 10:23:49 Intraday data recording state for symbol ES-201603-CME is set to download 'Pending'. | 2015-12-21 10:23:49 TT Gateway Status: Price server for the CME exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Order server for the CME exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Fill server for the CME exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Price server for the Eurex-B exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Order server for the Eurex-B exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Fill server for the Eurex-B exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Price server for the TTSIM exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Order server for the TTSIM exchange is Open | 2015-12-21 10:23:49 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2015-12-21 10:23:49 Socket (10) | Connected. | 2015-12-21 10:23:49 SC Exchange Data | Connected to server. | 2015-12-21 10:23:49 SC Exchange Data | Sending Encoding Request to server | 2015-12-21 10:23:49 HD Request # 6 | Downloading Intraday chart data for ES-201603-CME to the file ES-201603-CME.scid. Service: cme | 2015-12-21 10:23:49 HD Request # 6 | Download start Date-Time: 2015-12-21 10:23:02.000 | 2015-12-21 10:23:49 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2015-12-21 10:23:49 SC Exchange Data | Setting DTC Encoding to Binary | 2015-12-21 10:23:49 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-12-21 10:23:49 SC Exchange Data | Sending logon request message. | 2015-12-21 10:23:49 Mapping CL-201602-CME to CLG16. Service code: nymex | 2015-12-21 10:23:49 SC Exchange Data | Starting real-time market data updates for: CLG16. ID: 3 | 2015-12-21 10:23:49 Intraday data recording state for symbol CL-201602-CME is set to download 'Pending'. | 2015-12-21 10:23:49 Socket (11) | Connected. | 2015-12-21 10:23:49 HD Request # 6 | Sending historical data logon request message. | 2015-12-21 10:23:49 SC Exchange Data | Server Name: SC Realtime Server. | 2015-12-21 10:23:49 SC Exchange Data | Server protocol version: 7. Client protocol version: 7 | 2015-12-21 10:23:49 SC Exchange Data | Successfully connected. | 2015-12-21 10:23:49 SC Exchange Data | Restarting real-time data updates for symbol: CL-201602-CME -> CLG16 | 2015-12-21 10:23:49 SC Exchange Data | Restarting real-time data updates for symbol: ES-201512-CME -> ESZ15 | 2015-12-21 10:23:49 SC Exchange Data | Restarting real-time data updates for symbol: ES-201603-CME -> ESH16 | 2015-12-21 10:23:49 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-12-21 10:23:02. Record interval: 0. Symbol: ESH16 | 2015-12-21 10:23:49 Real-time data for symbol ES-201512-CME is currently unavailable. | 2015-12-21 10:23:49 HD Request # 6 | Decompressing data. | 2015-12-21 10:23:50 HD Request # 6 | Receiving Intraday data for ES-201603-CME starting at 2015-12-21 10:23:02 | 2015-12-21 10:23:50 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-12-21 10:23:02 | 2015-12-21 10:23:50 Socket (11) | Shutdown and closed. | 2015-12-21 10:23:50 The network socket for historical data has been closed. | 2015-12-21 10:23:50 HD Request # 6 | Received 1066 records from 2015-12-21 10:23:02 to 2015-12-21 10:23:48 (46.1 seconds) and wrote 1007 records for ES-201603-CME | 2015-12-21 10:23:50 HD Request # 6 | Intraday download COMPLETE for ES-201603-CME. Completion time: 1s. Unique request ID: 5 | 2015-12-21 10:23:50 Removed historical data download ID 5 | 2015-12-21 10:23:50 Real-time Intraday chart data file updates started for ES-201603-CME | 2015-12-21 10:23:50 HD Request # 7 | Downloading Intraday chart data for CL-201602-CME to the file CL-201602-CME.scid. Service: nymex | 2015-12-21 10:23:50 HD Request # 7 | Download start Date-Time: 2015-12-21 10:23:02.000 | 2015-12-21 10:23:50 HD Request # 7 | Using server: scdf2.sierracharts.com port 10149 | 2015-12-21 10:23:50 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-12-21 10:23:50 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:23:50 Socket (12) | Connected. | 2015-12-21 10:23:50 HD Request # 7 | Sending historical data logon request message. | 2015-12-21 10:23:50 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:23:50 CL-201602-CME [M] Daily #4 | Reloading chart. | 2015-12-21 10:23:50 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-12-21 10:23:02. Record interval: 0. Symbol: CLG16 | 2015-12-21 10:23:50 HD Request # 7 | Decompressing data. | 2015-12-21 10:23:50 HD Request # 7 | Receiving Intraday data for CL-201602-CME starting at 2015-12-21 10:23:02 | 2015-12-21 10:23:50 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-12-21 10:23:02 | 2015-12-21 10:23:50 Socket (12) | Shutdown and closed. | 2015-12-21 10:23:50 The network socket for historical data has been closed. | 2015-12-21 10:23:50 HD Request # 7 | Received 352 records from 2015-12-21 10:23:02 to 2015-12-21 10:23:49 (47.0 seconds) and wrote 350 records for CL-201602-CME | 2015-12-21 10:23:50 Added 3 Time and Sales records to Intraday data file for CL-201602-CME after download. | 2015-12-21 10:23:50 HD Request # 7 | Intraday download COMPLETE for CL-201602-CME. Completion time: 0s. Unique request ID: 6 | 2015-12-21 10:23:50 Removed historical data download ID 6 | 2015-12-21 10:23:50 Real-time Intraday chart data file updates started for CL-201602-CME | 2015-12-21 10:23:50 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:50 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:51 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:53 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:23:53 Requesting market depth updates for: CL-201602-CME if supported. | 2015-12-21 10:23:54 Requesting market depth updates for: ES-201603-CME if supported. | 2015-12-21 10:23:54 HTTPS connection to www.sierrachart.com:443 (8) | Closed. No error. | 2015-12-21 10:23:54 Symbol settings received. | 2015-12-21 10:23:54 Processed received symbol settings | 2015-12-21 10:23:54 Reconnecting to the data feed after processing symbol settings. | 2015-12-21 10:23:54 TT FIX Data: DisconnectFIX called. | 2015-12-21 10:23:54 TT FIX Data: Sending a Logout message. | 2015-12-21 10:23:54 TT FIX Trading: DisconnectFIX called. | 2015-12-21 10:23:54 TT FIX Trading: Sending a Logout message. | 2015-12-21 10:23:54 Socket (10) | Shutdown and closed. | 2015-12-21 10:23:54 SC Exchange Data | Disconnected from the server. | 2015-12-21 10:23:54 AMP/TTNet | Disconnected. | 2015-12-21 10:23:54 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-21 10:23:54 HTTPS connection to www.sierrachart.com:443 (8) | SSL has been shut down. | 2015-12-21 10:23:54 HTTPS connection to www.sierrachart.com:443 (8) | SSL object has been freed. SSL state is now disconnected. | 2015-12-21 10:23:54 HTTPS connection to www.sierrachart.com:443 (8) | Shutdown and closed. | 2015-12-21 10:23:54 TT FIX Data: Received a Logout message. Text = Received logout | 2015-12-21 10:23:54 TT FIX Data socket (7) | Shutdown and closed. | 2015-12-21 10:23:54 TT FIX Data: Disconnected. | 2015-12-21 10:23:54 TT FIX Trading socket (9) | Closed. No error. | 2015-12-21 10:23:55 TT FIX Trading socket (9) | Shutdown and closed. | 2015-12-21 10:23:55 TT FIX Trading: Socket closed without completing the logout sequence. | 2015-12-21 10:23:55 TT FIX Trading: Disconnected. | 2015-12-21 10:23:55 AMP/TTNet | Connecting. | 2015-12-21 10:23:59 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-12-21 10:23:59 TT FIX Data socket (13) | Connected. | 2015-12-21 10:23:59 TT FIX Data: Sending the Logon message. | 2015-12-21 10:23:59 TT FIX Data: Connected. | 2015-12-21 10:24:00 TT FIX Trading | Connecting to 12.41.48.53. Port10500 | 2015-12-21 10:24:00 TT FIX Trading socket (14) | Connected. | 2015-12-21 10:24:00 TT FIX Trading: Sending the Logon message. | 2015-12-21 10:24:00 TT FIX Trading: Connected. | 2015-12-21 10:24:00 AMP/TTNet | Connected to data and trading server. | 2015-12-21 10:24:00 Mapping ES-201512-CME to ESZ15. Service code: cme | 2015-12-21 10:24:00 SC Exchange Data | Starting real-time market data updates for: ESZ15. ID: 1 | 2015-12-21 10:24:00 SC Exchange Data | Using username 0 | 2015-12-21 10:24:00 SC Exchange Data | Using low bandwidth mode. | 2015-12-21 10:24:00 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-12-21 10:24:00 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-12-21 10:24:00 Mapping ES-201603-CME to ESH16. Service code: cme | 2015-12-21 10:24:00 SC Exchange Data | Starting real-time market data updates for: ESH16. ID: 2 | 2015-12-21 10:24:00 Intraday data recording state for symbol ES-201603-CME is set to download 'Pending'. | 2015-12-21 10:24:01 TT Gateway Status: Price server for the CME exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Order server for the CME exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Fill server for the CME exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Price server for the Eurex-B exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Order server for the Eurex-B exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Fill server for the Eurex-B exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Price server for the TTSIM exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Order server for the TTSIM exchange is Open | 2015-12-21 10:24:01 TT Gateway Status: Fill server for the TTSIM exchange is Open | 2015-12-21 10:24:01 Socket (15) | Connected. | 2015-12-21 10:24:01 SC Exchange Data | Connected to server. | 2015-12-21 10:24:01 SC Exchange Data | Sending Encoding Request to server | 2015-12-21 10:24:01 HD Request # 8 | Downloading Intraday chart data for ES-201603-CME to the file ES-201603-CME.scid. Service: cme | 2015-12-21 10:24:01 HD Request # 8 | Download start Date-Time: 2015-12-21 10:23:54.000 | 2015-12-21 10:24:01 HD Request # 8 | Using server: scdf1.sierracharts.com port 10149 | 2015-12-21 10:24:01 SC Exchange Data | Setting DTC Encoding to Binary | 2015-12-21 10:24:01 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-12-21 10:24:01 SC Exchange Data | Sending logon request message. | 2015-12-21 10:24:01 Mapping CL-201602-CME to CLG16. Service code: nymex | 2015-12-21 10:24:01 SC Exchange Data | Starting real-time market data updates for: CLG16. ID: 3 | 2015-12-21 10:24:01 Intraday data recording state for symbol CL-201602-CME is set to download 'Pending'. | 2015-12-21 10:24:01 Socket (16) | Connected. | 2015-12-21 10:24:01 HD Request # 8 | Sending historical data logon request message. | 2015-12-21 10:24:01 SC Exchange Data | Server Name: SC Realtime Server. | 2015-12-21 10:24:01 SC Exchange Data | Server protocol version: 7. Client protocol version: 7 | 2015-12-21 10:24:01 SC Exchange Data | Successfully connected. | 2015-12-21 10:24:01 SC Exchange Data | Restarting real-time data updates for symbol: CL-201602-CME -> CLG16 | 2015-12-21 10:24:01 SC Exchange Data | Restarting real-time data updates for symbol: ES-201512-CME -> ESZ15 | 2015-12-21 10:24:01 SC Exchange Data | Restarting real-time data updates for symbol: ES-201603-CME -> ESH16 | 2015-12-21 10:24:01 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2015-12-21 10:23:54. Record interval: 0. Symbol: ESH16 | 2015-12-21 10:24:01 Real-time data for symbol ES-201512-CME is currently unavailable. | 2015-12-21 10:24:01 HD Request # 8 | Decompressing data. | 2015-12-21 10:24:02 HD Request # 8 | Receiving Intraday data for ES-201603-CME starting at 2015-12-21 10:23:54 | 2015-12-21 10:24:02 HD Request # 8 | Timestamp of first Intraday data file record written: 2015-12-21 10:23:54 | 2015-12-21 10:24:02 Socket (16) | Shutdown and closed. | 2015-12-21 10:24:02 The network socket for historical data has been closed. | 2015-12-21 10:24:02 HD Request # 8 | Received 264 records from 2015-12-21 10:23:54 to 2015-12-21 10:24:00 (6.0 seconds) and wrote 263 records for ES-201603-CME | 2015-12-21 10:24:02 Added 2 Time and Sales records to Intraday data file for ES-201603-CME after download. | 2015-12-21 10:24:02 HD Request # 8 | Intraday download COMPLETE for ES-201603-CME. Completion time: 1s. Unique request ID: 7 | 2015-12-21 10:24:02 Removed historical data download ID 7 | 2015-12-21 10:24:02 Real-time Intraday chart data file updates started for ES-201603-CME | 2015-12-21 10:24:02 HD Request # 9 | Downloading Intraday chart data for CL-201602-CME to the file CL-201602-CME.scid. Service: nymex | 2015-12-21 10:24:02 HD Request # 9 | Download start Date-Time: 2015-12-21 10:23:54.000 | 2015-12-21 10:24:02 HD Request # 9 | Using server: scdf2.sierracharts.com port 10149 | 2015-12-21 10:24:02 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-12-21 10:24:02 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:24:02 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:24:02 Socket (17) | Connected. | 2015-12-21 10:24:02 HD Request # 9 | Sending historical data logon request message. | 2015-12-21 10:24:02 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2015-12-21 10:23:54. Record interval: 0. Symbol: CLG16 | 2015-12-21 10:24:02 CL-201602-CME [M] Daily #4 | Reloading chart. | 2015-12-21 10:24:02 HD Request # 9 | Decompressing data. | 2015-12-21 10:24:02 HD Request # 9 | Receiving Intraday data for CL-201602-CME starting at 2015-12-21 10:23:54 | 2015-12-21 10:24:02 HD Request # 9 | Timestamp of first Intraday data file record written: 2015-12-21 10:23:54 | 2015-12-21 10:24:02 Socket (17) | Shutdown and closed. | 2015-12-21 10:24:02 The network socket for historical data has been closed. | 2015-12-21 10:24:02 HD Request # 9 | Received 125 records from 2015-12-21 10:23:54 to 2015-12-21 10:24:01 (7.0 seconds) and wrote 94 records for CL-201602-CME | 2015-12-21 10:24:02 Added 1 Time and Sales records to Intraday data file for CL-201602-CME after download. | 2015-12-21 10:24:02 HD Request # 9 | Intraday download COMPLETE for CL-201602-CME. Completion time: 0s. Unique request ID: 8 | 2015-12-21 10:24:02 Removed historical data download ID 8 | 2015-12-21 10:24:02 Real-time Intraday chart data file updates started for CL-201602-CME | 2015-12-21 10:24:02 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:24:02 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:24:03 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:24:03 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:24:03 Requesting market depth updates for: CL-201602-CME if supported. | 2015-12-21 10:24:06 Requesting market depth updates for: ES-201603-CME if supported. | 2015-12-21 10:24:06 SC Exchange Data | Market Depth data has been rejected for symbol: CL-201602-CME. Low bandwidth option enabled. | 2015-12-21 10:24:06 SC Exchange Data | Market Depth data has been rejected for symbol: ES-201603-CME. Low bandwidth option enabled. | 2015-12-21 10:24:06 Current selected Data/Trading service: AMP/TTNet | 2015-12-21 10:24:46 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. No error. | 2015-12-21 10:24:50 HTTP connection to ds01.ddfplus.com:80 (4) | Shutdown and closed. | 2015-12-21 10:24:50 Current selected Data/Trading service: AMP/TTNet | 2015-12-21 10:25:31 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:25:37 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:25:37 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:25:37 ES-201603-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:25:37 Unsubscribed from market depth data for ES-201603-CME | 2015-12-21 10:25:56 Requesting market depth updates for: ES-201603-CME if supported. | 2015-12-21 10:27:30 SC Exchange Data | Market Depth data has been rejected for symbol: ES-201603-CME. Low bandwidth option enabled. | 2015-12-21 10:27:31 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:32 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:32 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:29:35 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:29:35 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:35 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:29:35 ES-201603-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:29:35 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:37 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:50 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:50 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:29:53 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:29:53 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:53 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:29:53 ES-201603-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:29:53 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:29:54 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:01 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:01 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:03 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:03 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:30:06 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:30:06 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:30:06 ES-201603-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:30:06 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:38 CL-201602-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:38 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:30:40 Chart #5 has tagged chart #2 for full recalculation. Chartbook: 4k1101es.cht | 2015-12-21 10:30:41 Chart #6 has tagged chart #3 for full recalculation. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:41 ES-201603-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:30:41 ES-201603-CME [M] #2 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101es.cht | 2015-12-21 10:30:41 CL-201602-CME [M] Rev. 9t #3 | Performing a full recalculation because it has been tagged. Chartbook: 4k1101cl.cht | 2015-12-21 10:30:42 Listening socket (1020), port 8888 | Closed. | 2015-12-21 10:33:28 Listening socket (1020), port 8888 | Closed. | 2015-12-21 10:43:28 Listening socket (1020), port 8888 | Closed. | 2015-12-21 10:53:28 Listening socket (1020), port 8888 | Closed. | 2015-12-21 11:03:28 Listening socket (1020), port 8888 | Closed. | 2015-12-21 11:13:28 Listening socket (1020), port 8888 | Closed. | 2015-12-21 11:23:28 Listening socket (1020), port 8888 | Closed. | 2015-12-21 11:33:28 |
| [2015-12-21 17:46:51] |
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This is the reason for the problem: SC Exchange Data | Market Depth data has been rejected for symbol: CL-201602-CME. Low bandwidth option enabled. | 2015-12-21 10:24:06 SC Exchange Data | Market Depth data has been rejected for symbol: ES-201603-CME. Low bandwidth option enabled. | 2015-12-21 10:24:06 You need to disable the Low Bandwidth option in Global Settings >> Data/Trade Service Settings >> SC Server Settings. After this reconnect to the data feed following these instructions here: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-21 17:47:53] |
| User273034 - Posts: 4 |
|
ok,thanks
|
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