Support Board
Date/Time: Mon, 13 Jan 2025 20:50:39 +0000
ICE futures (Russell 2000) not working
View Count: 1716
| [2015-12-14 14:48:26] |
| Cavalry3162 - Posts: 523 |
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Hello support, see above, Russell aint working.. its been quite often, last week.. i had to disconnect and reconnect after the open to get it working, but that aint gonna work today. please advise. thanks, Andreas |
| [2015-12-14 15:24:02] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2015-12-14 15:27:30] |
| Cavalry3162 - Posts: 523 |
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please find attached..
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 2015-12-14_message_log.txt - Attached On 2015-12-14 15:27:16 UTC - Size: 47.66 KB - 386 views |
| [2015-12-14 17:10:15] |
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We are checking on this. We see that the ICE US data feed is working properly on both servers. And we do see the request for data with no rejection: Mapping F.US.TFEH16 to RJH16. Service code: ice.us | 2015-12-14 10:25:07 SC Exchange Data | Starting real-time market data updates for: RJH16. ID: 13 | 2015-12-14 10:25:07 The historical data is also downloaded properly. So the chart is not updating in real-time? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-14 17:11:30] |
| Cavalry3162 - Posts: 523 |
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exactly.. it does load historical data but doesnt come up with real time data.
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| [2015-12-14 17:13:52] |
| Cavalry3162 - Posts: 523 |
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have you seen this in the logs? Real-time data for symbol F.US.DXEH16 is currently unavailable. | 2015-12-14 10:25:07 |
| [2015-12-14 17:19:35] |
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We apologize. We missed that because we were searching for the wrong symbol. We wondered if that was occurring but did not see it because we looked for the wrong symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-14 17:23:21] |
| Cavalry3162 - Posts: 523 |
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no, i made the mistake here, copied the wrong line :) here's the russell: Real-time data for symbol F.US.TFEH16 is currently unavailable. | 2015-12-14 10:25:07 but this may be good because there seem to be more issues here.. coffee aint working either.. Real-time data for symbol F.US.KCEH16 is currently unavailable. | 2015-12-14 10:25:07 |
| [2015-12-14 17:52:11] |
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We were searching for RJH16 which is the underlying symbol being used but that message uses the CQG symbol. The ICE data feed should now be working for you. Please confirm. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-14 17:52:30
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| [2015-12-14 17:58:38] |
| Cavalry3162 - Posts: 523 |
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Yes, it does work now. Thank you |
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