Support Board
Date/Time: Thu, 26 Dec 2024 15:18:04 +0000
zlf6 oec chart problem
View Count: 850
| [2015-12-11 12:50:43] |
| User411334 - Posts: 38 |
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Hello support. Please take a look at this zlf6 daily chart. Something is not right with it. 60 Min chart [CV] is fine. How can i correct it?
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| [2015-12-11 12:54:38] |
| User411334 - Posts: 38 |
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Already tried deleting and re-downloading data.
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| [2015-12-11 18:42:13] |
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This problem is now resolved. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that re-download the data for all contract months following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-11 18:42:39
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| [2015-12-14 10:49:55] |
| User411334 - Posts: 38 |
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I did everything but nothing has changed, it still looks the same.
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 soybean.PNG / V - Attached On 2015-12-14 10:49:44 UTC - Size: 29.8 KB - 251 views |
| [2015-12-14 18:18:26] |
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We apologize for this. This is now solved. We had corrected the wrong Symbol Settings previously. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Go to the chart and select Chart >> Reload and Recalculate. If that does not correct the problem, then re-download the data for all contract months following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-14 18:46:04] |
| User411334 - Posts: 38 |
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It kind of works now but not fully. Here is what in the log. ZLF6 [CBV] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2015-12-14 12:34:57 ZLF6 [CBV] 30 Min #3 | Reloading chart. | 2015-12-14 12:34:57 Record has been filtered due to large range while loading Intraday data for ZLF6 | 2015-12-14 12:35:16 * Record has been filtered due to large range while loading Intraday data for ZLF6 | 2015-12-14 12:35:19 * HTTP connection to ds01.ddfplus.com:80 (22) | Closed. No error. | 2015-12-14 12:36:02 HTTP connection to ds01.ddfplus.com:80 (22) | Shutdown and closed. | 2015-12-14 12:36:02 ZLF6 [CV] Daily #2 | Reloading chart. | 2015-12-14 12:37:28 ZLF6 [CV] 5 Min #5 | Reloading chart. | 2015-12-14 12:37:50 ZLF6 [CBV] 5 Min #5 | File ZLZ15.dly has a price inaccuracy at Date: 2015-11-25. Price: 0.2889 is significantly off compared to next contract open price of 29.08 | 2015-12-14 12:37:50 Record has been filtered due to large range while loading Intraday data for ZLF6 | 2015-12-14 12:37:53 * Record has been filtered due to large range while loading Intraday data for ZLF6 | 2015-12-14 12:37:58 * |
| [2015-12-14 19:05:24] |
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This line indicates the chart data for the historical daily chart will be automatically re-downloaded: ZLF6 [CBV] 5 Min #5 | File ZLZ15.dly has a price inaccuracy at Date: 2015-11-25. Price: 0.2889 is significantly off compared to next contract open price of 29.08 | 2015-12-14 12:37:50 If the Historical Daily chart is not correct, post an image of it by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Not sure why you would get this message: Record has been filtered due to large range while loading Intraday data for ZLF6 | 2015-12-14 12:37:58 *
However, to solve that go to the Intraday chart for that symbol and select Edit >>Delete All Data and Download.If you are still getting that message, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-14 19:06:02
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