Support Board
Date/Time: Thu, 26 Dec 2024 12:43:27 +0000
CQG Fix trading fix problem. I can not be connected
View Count: 2584
| [2015-12-10 20:44:24] |
| User184761 - Posts: 11 |
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I can not be connected. I have this message. Checking for new symbol settings for cqg | 2015-12-10 15:39:25 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-10 15:39:25 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-12-10 15:39:25 Symbol settings are up-to-date for cqg | 2015-12-10 15:39:25 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-12-10 15:39:30 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-12-10 15:39:30 socket (2) | Connected. | 2015-12-10 15:39:30 CQG FIX Trading FIX: Sending the Logon message. | 2015-12-10 15:39:30 CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2015-12-10 15:39:30 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. | 2015-12-10 15:39:30 socket (2) | Shutdown and closed. | 2015-12-10 15:39:30 CQG FIX Trading FIX: Logged out and disconnected. | 2015-12-10 15:39:30 CQG FIX Trading FIX: Disconnected. | 2015-12-10 15:39:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 15:39:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 15:39:30 CQG FIX Trading FIX: DisconnectFIX called. | 2015-12-10 15:39:30 CQG FIX Trading | Disconnected. | 2015-12-10 15:39:30 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-12-10 15:39:30 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-12-10 15:39:30 Can someone help me. |
| [2015-12-10 20:56:45] |
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We want to confirm that you do have a CQG account? If so, then this indicates the username is not correctly entered: CQG FIX Trading FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2015-12-10 15:39:30 Follow the instructions here for entering your CQG username: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-10 21:15:36] |
| User184761 - Posts: 11 |
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They send me the information by email. I use exactly the same. Call them but can not resolve this problem. I don't know what to do.
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| [2015-12-10 23:04:10] |
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Who is your broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 00:05:13] |
| User184761 - Posts: 11 |
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Ironbeam
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| [2015-12-11 00:11:26] |
| User184761 - Posts: 11 |
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I have to try again with them tomorrow morning around 9 AM central time. I called to CQG customer services and they provided to me the username but now I have problem with the password. They suppose to help me tomorrow morning (Ironbeam). Lets see what happen.
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| [2015-12-11 00:20:52] |
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OK just let us know if you need help from us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 00:23:48] |
| User184761 - Posts: 11 |
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I will. Thanks so much!!
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| [2015-12-11 18:04:18] |
| User184761 - Posts: 11 |
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CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-12-11 13:00:21 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-12-11 13:00:21 socket (2) | Connected. | 2015-12-11 13:00:21 CQG FIX Trading FIX: Sending the Logon message. | 2015-12-11 13:00:21 CQG FIX Trading | Connected to trading server. | 2015-12-11 13:00:21 CQG FIX Trading | Connecting to market data server. | 2015-12-11 13:00:21 Connecting to websocket server. | 2015-12-11 13:00:21 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-12-11 13:00:21 CQG FIX Trading FIX - FCM name: Ironbeam | 2015-12-11 13:00:21 Socket (3) | Connected. | 2015-12-11 13:00:21 Socket (3) | Starting SSL connection. | 2015-12-11 13:00:21 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-12-11 13:00:22 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-12-11 13:00:22 Socket (3) | SSL connection established. | 2015-12-11 13:00:22 Opening websocket. | 2015-12-11 13:00:22 Sending websocket handshake. | 2015-12-11 13:00:22 Received websocket handshake acknowledgment. | 2015-12-11 13:00:22 Web socket state is now open. | 2015-12-11 13:00:22 CQG FIX Trading | Websocket connected. | 2015-12-11 13:00:22 CQG FIX Trading | Sending market data logon message. | 2015-12-11 13:00:22 CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2015-12-11 13:00:22 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-11 13:00:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-11 13:00:22 CQG FIX Trading FIX: DisconnectFIX called. | 2015-12-11 13:00:22 CQG FIX Trading FIX: Sending a Logout message. | 2015-12-11 13:00:22 Socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2015-12-11 13:00:22 Socket (3) | SSL has been shut down. | 2015-12-11 13:00:22 Socket (3) | SSL object has been freed. SSL state is now disconnected. | 2015-12-11 13:00:22 Socket (3) | Shutdown and closed. | 2015-12-11 13:00:22 CQG FIX Trading | Websocket closed. | 2015-12-11 13:00:22 CQG FIX Trading | Disconnected. | 2015-12-11 13:00:22 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-12-11 13:00:22 socket (2) | Shutdown and closed. | 2015-12-11 13:00:22 CQG FIX Trading FIX: Logged out and disconnected. | 2015-12-11 13:00:22 CQG FIX Trading FIX: Disconnected. | 2015-12-11 13:00:22 |
| [2015-12-11 18:04:32] |
| User184761 - Posts: 11 |
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Now I have this message
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| [2015-12-11 18:26:25] |
| User184761 - Posts: 11 |
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One detail. When I leave in blank Data Connecction details I can connect the platform.
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| [2015-12-11 18:39:22] |
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This is the relevant error message: CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2015-12-11 13:00:22 * We will contact Iron Beam about this. Unless you wanted to use the Sierra Chart Exchange Data Feed for market data?: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 18:53:02] |
| User184761 - Posts: 11 |
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Hi, Now is working. Thanks!!!!
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| [2015-12-11 18:58:07] |
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OK this is good. We wonder if they actually acted upon it, this fast. Would not seem so but perhaps they did.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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