Support Board
Date/Time: Thu, 26 Dec 2024 13:34:34 +0000
traderbill.m
View Count: 962
| [2015-12-09 03:08:35] |
| User388780 - Posts: 15 |
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Purchased one month of category 3, then opened an account at infinity. Trying to use the infinity feed, my data is not real time, I cannot populate a quote board, downloaded the data feed at global but not working right, no candle movement, if I disconnect feed then reconnect feed that refreshes the data but there is no real time candle movement. could the category 3 that I purchased be in conflict with my attempt to use my new account feed with infinity????? Frustrating, cant figure out why no real time thanks |
| [2015-12-09 03:30:55] |
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Select File >> Connect to Data Feed. Open a chart through File >> Find Symbol. After this provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-09 23:11:25] |
| User388780 - Posts: 15 |
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did that connected, opened chart candles dont move
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| [2015-12-09 23:20:04] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-09 23:34:29] |
| User388780 - Posts: 15 |
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this is the most frustrating program I have ever dealt with, there is no way to copy past this message log from this window, im almost done with this crap, for a week now I have been trying to get real time data, my charts dont move, the program is connected the quote board does not populate, the chart come up from symbol but DOESNT MOVE
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| [2015-12-09 23:39:25] |
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Please enter your telephone number here so we can call you and get the Message Log: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done. We did not realize you had any trouble with the Message Log. It should be very simple and we also provide screenshots. We also extended your account by two weeks to make up for the lost time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-09 23:43:09
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| [2015-12-09 23:53:49] |
| User388780 - Posts: 15 |
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Software version: 1316 | 2015-12-07 19:58:21 Uses New Spreadsheets | 2015-12-07 19:58:21 Usage end date: 2015-12-27 | 2015-12-07 19:58:21 Enabled for: Advanced Features. | 2015-12-07 19:58:21 Enabled for: Sierra Chart Historical Data Service. | 2015-12-07 19:58:21 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-07 19:58:21 Current selected Data/Trading service: TransAct Trading | 2015-12-07 19:58:21 Chart Update Interval: 500 | 2015-12-07 19:58:21 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-12-07 19:58:21 2015-12-07 19:58:21 Local computer time | 2015-12-07 19:58:21 2015-12-08 00:58:21 Local computer time in UTC | 2015-12-07 19:58:21 2015-12-07 19:58:21 Local computer time in SC Time Zone | 2015-12-07 19:58:21 2015-12-08 00:58:21 Server time in UTC | 2015-12-07 19:58:21 Local computer UTC time and Server UTC time difference: 3 seconds. | 2015-12-07 19:58:21 Program path: C:\SierraChart\ | 2015-12-07 19:58:21 Data Files path: C:\SierraChart\Data\ | 2015-12-07 19:58:21 OS Version Number: 5.1 | 2015-12-07 19:58:21 Locale Information: C | 2015-12-07 19:58:21 Checking for new symbol settings for ta | 2015-12-07 19:58:21 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-07 19:58:21 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-12-07 19:58:22 Requesting symbol settings for ta. Overwrite = on. | 2015-12-07 19:58:23 Symbol settings received. | 2015-12-07 19:58:23 Processed received symbol settings | 2015-12-07 19:58:24 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-07 19:58:26 HTTP connection to www.sierrachart.com:80 (3) | Closed. No error. | 2015-12-07 19:58:28 HTTP connection to www.sierrachart.com:80 (3) | Shutdown and closed. | 2015-12-07 19:58:28 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-07 19:58:28 Socket (4) | Connected. | 2015-12-07 19:58:28 TransAct Trading | Connected to server. | 2015-12-07 19:58:28 TransAct Trading | Sending logon request message. | 2015-12-07 19:58:28 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2015-12-07 19:58:31 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2015-12-07 19:58:31 TransAct Trading | Successfully connected. Operation Successful. | 2015-12-07 19:58:31 TransAct Trading | Connected to data and trading server. | 2015-12-07 19:58:31 TransAct Trading | Starting real-time market data updates for: ESZ5. ID: 1 | 2015-12-07 19:59:06 Intraday data recording state for symbol ESZ5 is set to download 'Pending'. | 2015-12-07 19:59:06 Symbol Error - ESZ5 is unknown, unavailable, or improperly formatted. Failed to Subscribe to Contract | 2015-12-07 19:59:06 Date Time Of Last Edit: 2015-12-11 01:45:27
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| [2015-12-10 00:17:52] |
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Can you tell us the name of your broker with TransAct so we can get in touch with them about this. Your TransAct account is not properly authorized for the futures contracts you have opened charts for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-10 01:21:05
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| [2015-12-10 02:00:11] |
| User388780 - Posts: 15 |
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Alex Blizniak <a.blizniak@infinityfutures.com> thankyou sir Date Time Of Last Edit: 2015-12-10 05:17:19
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| [2015-12-10 02:10:19] |
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Broker has been contacted. We will follow up here when we get a response.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-10 23:18:02] |
| User388780 - Posts: 15 |
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thankyou for fixing my account billm |
| [2015-12-10 23:21:37] |
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This is good. Let us if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 00:35:57] |
| User388780 - Posts: 15 |
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Sir trying to set up my second computer and connection is intermittent please see cop of log, thankyou Software version: 1336 | 2015-12-10 19:31:53 Uses New Spreadsheets | 2015-12-10 19:31:53 Usage end date: 2016-01-11 | 2015-12-10 19:31:53 Enabled for: Advanced Features. | 2015-12-10 19:31:53 Enabled for: Sierra Chart Historical Data Service. | 2015-12-10 19:31:53 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-10 19:31:53 Current selected Data/Trading service: TransAct Trading | 2015-12-10 19:31:53 Chart Update Interval: 500 | 2015-12-10 19:31:53 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-12-10 19:31:53 2015-12-10 19:31:53 Local computer time | 2015-12-10 19:31:53 2015-12-11 00:31:53 Local computer time in UTC | 2015-12-10 19:31:53 2015-12-10 19:31:53 Local computer time in SC Time Zone | 2015-12-10 19:31:53 2015-12-11 00:31:52 Server time in UTC | 2015-12-10 19:31:53 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-12-10 19:31:53 Program path: C:\SierraChart\ | 2015-12-10 19:31:53 Data Files path: C:\SierraChart\Data\ | 2015-12-10 19:31:53 OS Version Number: 6.1 | 2015-12-10 19:31:53 Locale Information: C | 2015-12-10 19:31:53 Checking for new symbol settings for ta | 2015-12-10 19:31:53 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-10 19:31:53 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-12-10 19:31:53 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-12-10 19:31:53 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-12-10 19:31:54 Symbol settings are up-to-date for ta | 2015-12-10 19:31:54 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:31:58 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2015-12-10 19:31:59 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-12-10 19:31:59 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-12-10 19:31:59 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:00 Socket (4) | Connected. | 2015-12-10 19:32:00 TransAct Trading | Connected to server. | 2015-12-10 19:32:00 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:00 Socket (4) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:02 Socket (4) | Shutdown and closed. | 2015-12-10 19:32:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:02 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:02 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:02 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:04 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:06 Socket (5) | Connected. | 2015-12-10 19:32:06 TransAct Trading | Connected to server. | 2015-12-10 19:32:06 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:06 Socket (5) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:07 Socket (5) | Shutdown and closed. | 2015-12-10 19:32:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:07 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:07 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:07 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:07 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:09 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:11 Socket (6) | Connected. | 2015-12-10 19:32:11 TransAct Trading | Connected to server. | 2015-12-10 19:32:11 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:11 Socket (6) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:12 Socket (6) | Shutdown and closed. | 2015-12-10 19:32:12 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:12 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:12 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:12 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:12 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:14 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:16 Socket (7) | Connected. | 2015-12-10 19:32:16 TransAct Trading | Connected to server. | 2015-12-10 19:32:16 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:16 Socket (7) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:17 Socket (7) | Shutdown and closed. | 2015-12-10 19:32:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:17 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:17 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:17 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:17 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:19 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:21 Socket (8) | Connected. | 2015-12-10 19:32:21 TransAct Trading | Connected to server. | 2015-12-10 19:32:21 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:21 Socket (8) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:22 Socket (8) | Shutdown and closed. | 2015-12-10 19:32:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:22 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:22 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:22 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:22 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:24 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:26 Socket (9) | Connected. | 2015-12-10 19:32:26 TransAct Trading | Connected to server. | 2015-12-10 19:32:26 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:26 Socket (9) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:27 Socket (9) | Shutdown and closed. | 2015-12-10 19:32:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:27 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:27 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:27 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:27 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:29 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:31 Socket (10) | Connected. | 2015-12-10 19:32:31 TransAct Trading | Connected to server. | 2015-12-10 19:32:31 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:31 Socket (10) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:32 Socket (10) | Shutdown and closed. | 2015-12-10 19:32:32 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:32 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:32 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:32 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:32 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:34 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:36 Socket (11) | Connected. | 2015-12-10 19:32:36 TransAct Trading | Connected to server. | 2015-12-10 19:32:36 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:36 Socket (11) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:37 Socket (11) | Shutdown and closed. | 2015-12-10 19:32:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:37 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:37 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:37 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:37 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:39 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:41 Socket (12) | Connected. | 2015-12-10 19:32:41 TransAct Trading | Connected to server. | 2015-12-10 19:32:41 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:41 Socket (12) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:42 Socket (12) | Shutdown and closed. | 2015-12-10 19:32:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:42 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:42 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:42 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:44 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:46 Socket (13) | Connected. | 2015-12-10 19:32:46 TransAct Trading | Connected to server. | 2015-12-10 19:32:46 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:46 Socket (13) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:48 Socket (13) | Shutdown and closed. | 2015-12-10 19:32:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:48 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:48 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:48 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:50 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:52 Socket (14) | Connected. | 2015-12-10 19:32:52 TransAct Trading | Connected to server. | 2015-12-10 19:32:52 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:52 Socket (14) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:53 Socket (14) | Shutdown and closed. | 2015-12-10 19:32:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:53 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:53 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:53 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:32:55 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:32:57 Socket (15) | Connected. | 2015-12-10 19:32:57 TransAct Trading | Connected to server. | 2015-12-10 19:32:57 TransAct Trading | Sending logon request message. | 2015-12-10 19:32:57 Socket (15) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:58 Socket (15) | Shutdown and closed. | 2015-12-10 19:32:58 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:32:58 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:32:58 TransAct Trading | Disconnected from the server. | 2015-12-10 19:32:58 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:32:58 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:33:00 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:33:02 Socket (16) | Connected. | 2015-12-10 19:33:02 TransAct Trading | Connected to server. | 2015-12-10 19:33:02 TransAct Trading | Sending logon request message. | 2015-12-10 19:33:02 Socket (16) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:33:03 Socket (16) | Shutdown and closed. | 2015-12-10 19:33:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:33:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:33:03 TransAct Trading | Disconnected from the server. | 2015-12-10 19:33:03 Will reconnect to the server in 35.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:33:03 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:33:38 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:33:40 Socket (17) | Connected. | 2015-12-10 19:33:40 TransAct Trading | Connected to server. | 2015-12-10 19:33:40 TransAct Trading | Sending logon request message. | 2015-12-10 19:33:40 Socket (17) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:33:41 Socket (17) | Shutdown and closed. | 2015-12-10 19:33:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:33:41 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:33:41 TransAct Trading | Disconnected from the server. | 2015-12-10 19:33:41 Will reconnect to the server in 40.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:33:41 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:34:21 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:34:23 Socket (19) | Connected. | 2015-12-10 19:34:23 TransAct Trading | Connected to server. | 2015-12-10 19:34:23 TransAct Trading | Sending logon request message. | 2015-12-10 19:34:23 Socket (19) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:34:24 Socket (19) | Shutdown and closed. | 2015-12-10 19:34:24 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:34:24 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:34:24 TransAct Trading | Disconnected from the server. | 2015-12-10 19:34:24 Will reconnect to the server in 40.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:34:24 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2015-12-10 19:35:04 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-12-10 19:35:07 Socket (20) | Connected. | 2015-12-10 19:35:07 TransAct Trading | Connected to server. | 2015-12-10 19:35:07 TransAct Trading | Sending logon request message. | 2015-12-10 19:35:07 Socket (20) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:35:08 Socket (20) | Shutdown and closed. | 2015-12-10 19:35:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-10 19:35:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-12-10 19:35:08 TransAct Trading | Disconnected from the server. | 2015-12-10 19:35:08 Will reconnect to the server in 45.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-12-10 19:35:08 |
| [2015-12-11 01:43:37] |
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These are the relevant error messages: TransAct Trading | Sending logon request message. | 2015-12-10 19:32:00 Socket (4) | Closed. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2015-12-10 19:32:02 Make sure the computer has Microsoft .NET version 4 installed. And make sure any firewall software is disabled. The Windows firewall does not have to be disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-11 03:17:38] |
| User388780 - Posts: 15 |
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thankyou sir the .net 4 worked, I left the windows firewall up. One quick question is it possible to conform this new computer'sierra to the old computer' sierra where I have done some study work and saved some chartbooks???? thankyou for your service |
| [2015-12-11 03:23:12] |
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Yes. This is explained in help topic 15 here: http://www.sierrachart.com/index.php?page=doc/helpdetails15.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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