Support Board
Date/Time: Wed, 25 Dec 2024 18:59:06 +0000
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| [2015-12-01 18:22:02] |
| User700956 - Posts: 18 |
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Hello. IB is my broker. I use Sierra #5 data along with Sierra Chart trading platform. This morning when I tried to login I found that my data was not working. I talked to IB and everything is in order with them. I get this message on the IB login ( Some of the market data require an additional subscription for API users.) I have never had this problem before. I do not understand. What is the problem. What do I need to do to get my data working again? Thank you RC Johnsen
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| [2015-12-01 18:50:10] |
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We see you are using the Sierra Chart Exchange Data Feed. You also have this exchange activated: Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts Therefore, make sure you are connected to your Interactive Brokers Live account. It must be the live account. For additional information, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#DeterminingProblemDataFeedNotReceived Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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