Support Board
Date/Time: Wed, 25 Dec 2024 18:12:23 +0000
connection problem
View Count: 790
| [2015-11-30 17:41:35] |
| User44130 - Posts: 23 |
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I have connection problem with SC feed today. Data is not coming. Ex. SPY symbol below data is not available. Please advise. Software version: 1329 | 2015-11-30 10:36:45 Uses New Spreadsheets | 2015-11-30 10:36:45 Usage end date: 2016-04-19 | 2015-11-30 10:36:45 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-11-30 10:36:45 Enabled for: INDEXES_DATA_BARCHART | 2015-11-30 10:36:45 Enabled for: S&P Indices | 2015-11-30 10:36:45 Enabled for: CBOE Indices | 2015-11-30 10:36:45 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2015-11-30 10:36:45 Received 1 data feed usernames. | 2015-11-30 10:36:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-30 10:36:45 Current selected Data/Trading service: SC Exchange Data | 2015-11-30 10:36:45 Chart Update Interval: 100 | 2015-11-30 10:36:45 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-11-30 10:36:45 2015-11-30 10:36:45 Local computer time | 2015-11-30 10:36:45 2015-11-30 17:36:45 Local computer time in UTC | 2015-11-30 10:36:45 2015-11-30 10:36:45 Local computer time in SC Time Zone | 2015-11-30 10:36:45 2015-11-30 17:36:45 Server time in UTC | 2015-11-30 10:36:45 Local computer UTC time and Server UTC time difference: 0 seconds. | 2015-11-30 10:36:45 Program path: C:\SierraChart\ | 2015-11-30 10:36:45 Data Files path: C:\SierraChart\Data\ | 2015-11-30 10:36:45 OS Version Number: 6.1 | 2015-11-30 10:36:45 Locale Information: C | 2015-11-30 10:36:45 Checking for new symbol settings for scbcd | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-11-30 10:36:46 Symbol settings are up-to-date for scbcd | 2015-11-30 10:36:47 SC Exchange Data | Connected to data server. | 2015-11-30 10:36:50 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-30 10:36:50 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2015-11-30 10:36:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-11-30 10:36:52 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-11-30 10:36:52 SPY 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.scid | 2015-11-30 10:37:00 Mapping SPY to SPY. Service code: equities.us | 2015-11-30 10:37:00 SC Exchange Data | Starting real-time market data updates for: SPY. ID: 1 | 2015-11-30 10:37:00 Using username 0 | 2015-11-30 10:37:00 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-11-30 10:37:00 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2015-11-30 10:37:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-30 10:37:00 HD Request # 2 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2015-11-30 10:37:00 Compressing file: C:\SierraChart\Data\SPY.scid. This may take a while. | 2015-11-30 10:37:00 HD Request # 2 | Download start Date-Time: 2015-11-10 10:37:00.000 | 2015-11-30 10:37:00 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-30 10:37:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-30 10:37:00 Socket (4) | Connected. | 2015-11-30 10:37:01 SC Exchange Data | Connected to server. | 2015-11-30 10:37:01 Socket (5) | Connected. | 2015-11-30 10:37:01 HD Request # 2 | Sending historical data logon request message. | 2015-11-30 10:37:01 SC Exchange Data | Setting DTC Encoding to Binary | 2015-11-30 10:37:01 SC Exchange Data | Sending logon request message. | 2015-11-30 10:37:01 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-11-10 10:37:00. Record interval: 60. Symbol: SPY | 2015-11-30 10:37:02 SC Exchange Data | Server Name: SC Realtime Server. | 2015-11-30 10:37:02 SC Exchange Data | Server protocol version: 7. Client protocol version: 7 | 2015-11-30 10:37:02 SC Exchange Data | Successfully connected. | 2015-11-30 10:37:02 SC Exchange Data | Restarting real-time data updates for symbol: SPY -> SPY | 2015-11-30 10:37:02 HD Request # 2 | Decompressing data. | 2015-11-30 10:37:02 Real-time data for symbol SPY is currently unavailable. | 2015-11-30 10:37:02 HD Request # 2 | Receiving Intraday data for SPY starting at 2015-11-10 10:37:00 | 2015-11-30 10:37:03 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-11-10 10:37:00 | 2015-11-30 10:37:03 Socket (5) | Shutdown and closed. | 2015-11-30 10:37:04 The network socket for historical data has been closed. | 2015-11-30 10:37:04 HD Request # 2 | Received 9530 records from 2015-11-10 10:37:00 to 2015-11-30 10:37:01 (20.0 days) and wrote 9530 records for SPY | 2015-11-30 10:37:04 HD Request # 2 | Intraday download COMPLETE for SPY. Completion time: 4s. Unique request ID: 1 | 2015-11-30 10:37:04 Removed historical data download ID 1 | 2015-11-30 10:37:04 Real-time Intraday chart data file updates started for SPY | 2015-11-30 10:37:04 |
| [2015-11-30 18:27:11] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 18:56:44] |
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We know what is causing the problem and we are working on this now. Just allow us about 15 more minutes. It affects the latest release of Sierra Chart. We will update this thread when it is resolved and provide instructions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 19:08:58] |
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Follow the instructions here to update Sierra Chart to the latest prerelease: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need to use Help >> Download Prerelease. Make sure you download the prerelease. This problem is now resolved. Let us know if everything is working properly for you after the update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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