Support Board
Date/Time: Thu, 26 Dec 2024 06:20:16 +0000
Post From: connection problem
| [2015-11-30 17:41:35] |
| User44130 - Posts: 23 |
|
I have connection problem with SC feed today. Data is not coming. Ex. SPY symbol below data is not available. Please advise. Software version: 1329 | 2015-11-30 10:36:45 Uses New Spreadsheets | 2015-11-30 10:36:45 Usage end date: 2016-04-19 | 2015-11-30 10:36:45 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-11-30 10:36:45 Enabled for: INDEXES_DATA_BARCHART | 2015-11-30 10:36:45 Enabled for: S&P Indices | 2015-11-30 10:36:45 Enabled for: CBOE Indices | 2015-11-30 10:36:45 Enabled for: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2015-11-30 10:36:45 Received 1 data feed usernames. | 2015-11-30 10:36:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-30 10:36:45 Current selected Data/Trading service: SC Exchange Data | 2015-11-30 10:36:45 Chart Update Interval: 100 | 2015-11-30 10:36:45 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-11-30 10:36:45 2015-11-30 10:36:45 Local computer time | 2015-11-30 10:36:45 2015-11-30 17:36:45 Local computer time in UTC | 2015-11-30 10:36:45 2015-11-30 10:36:45 Local computer time in SC Time Zone | 2015-11-30 10:36:45 2015-11-30 17:36:45 Server time in UTC | 2015-11-30 10:36:45 Local computer UTC time and Server UTC time difference: 0 seconds. | 2015-11-30 10:36:45 Program path: C:\SierraChart\ | 2015-11-30 10:36:45 Data Files path: C:\SierraChart\Data\ | 2015-11-30 10:36:45 OS Version Number: 6.1 | 2015-11-30 10:36:45 Locale Information: C | 2015-11-30 10:36:45 Checking for new symbol settings for scbcd | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-11-30 10:36:45 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-11-30 10:36:46 Symbol settings are up-to-date for scbcd | 2015-11-30 10:36:47 SC Exchange Data | Connected to data server. | 2015-11-30 10:36:50 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-30 10:36:50 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2015-11-30 10:36:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-11-30 10:36:52 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-11-30 10:36:52 SPY 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.scid | 2015-11-30 10:37:00 Mapping SPY to SPY. Service code: equities.us | 2015-11-30 10:37:00 SC Exchange Data | Starting real-time market data updates for: SPY. ID: 1 | 2015-11-30 10:37:00 Using username 0 | 2015-11-30 10:37:00 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-11-30 10:37:00 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2015-11-30 10:37:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-30 10:37:00 HD Request # 2 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2015-11-30 10:37:00 Compressing file: C:\SierraChart\Data\SPY.scid. This may take a while. | 2015-11-30 10:37:00 HD Request # 2 | Download start Date-Time: 2015-11-10 10:37:00.000 | 2015-11-30 10:37:00 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-30 10:37:00 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-30 10:37:00 Socket (4) | Connected. | 2015-11-30 10:37:01 SC Exchange Data | Connected to server. | 2015-11-30 10:37:01 Socket (5) | Connected. | 2015-11-30 10:37:01 HD Request # 2 | Sending historical data logon request message. | 2015-11-30 10:37:01 SC Exchange Data | Setting DTC Encoding to Binary | 2015-11-30 10:37:01 SC Exchange Data | Sending logon request message. | 2015-11-30 10:37:01 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-11-10 10:37:00. Record interval: 60. Symbol: SPY | 2015-11-30 10:37:02 SC Exchange Data | Server Name: SC Realtime Server. | 2015-11-30 10:37:02 SC Exchange Data | Server protocol version: 7. Client protocol version: 7 | 2015-11-30 10:37:02 SC Exchange Data | Successfully connected. | 2015-11-30 10:37:02 SC Exchange Data | Restarting real-time data updates for symbol: SPY -> SPY | 2015-11-30 10:37:02 HD Request # 2 | Decompressing data. | 2015-11-30 10:37:02 Real-time data for symbol SPY is currently unavailable. | 2015-11-30 10:37:02 HD Request # 2 | Receiving Intraday data for SPY starting at 2015-11-10 10:37:00 | 2015-11-30 10:37:03 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-11-10 10:37:00 | 2015-11-30 10:37:03 Socket (5) | Shutdown and closed. | 2015-11-30 10:37:04 The network socket for historical data has been closed. | 2015-11-30 10:37:04 HD Request # 2 | Received 9530 records from 2015-11-10 10:37:00 to 2015-11-30 10:37:01 (20.0 days) and wrote 9530 records for SPY | 2015-11-30 10:37:04 HD Request # 2 | Intraday download COMPLETE for SPY. Completion time: 4s. Unique request ID: 1 | 2015-11-30 10:37:04 Removed historical data download ID 1 | 2015-11-30 10:37:04 Real-time Intraday chart data file updates started for SPY | 2015-11-30 10:37:04 |