Support Board
Date/Time: Wed, 25 Dec 2024 18:53:21 +0000
SCs platform is not connecting
View Count: 1492
| [2015-11-30 08:14:11] |
| User78926 - Posts: 69 |
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Hi there, can you please tell me why my SCs platform is not connecting. It says the following: FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8030. | 2015-11-30 07:58:23 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-11-30 07:58:23 FXCM FIX Trading session socket (28) | Connected. | 2015-11-30 07:58:24 FXCM FIX Trading session: Sending the Logon message. | 2015-11-30 07:58:24 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-11-30 07:58:24 FXCM FIX Trading session | User status: 19915;DAS 19915: ZDas Exception ORA-20101: Wrong user name or password ORA-06512: at "CFD_U10R1.API", line 429 ORA-06512: at line 1 | 2015-11-30 07:58:25 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-11-30 07:58:25 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-11-30 07:58:25 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-11-30 07:58:25 FXCM FIX Trading session socket (28) | Shutdown and closed. | 2015-11-30 07:58:25 FXCM FIX Trading session: Logged out and disconnected. | 2015-11-30 07:58:25 FXCM FIX Trading session: Disconnected. | 2015-11-30 07:58:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-30 07:58:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-30 07:58:25 FXCM FIX Trading: Disconnected. | 2015-11-30 07:58:25 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-30 07:58:25 FXCM FIX Trading session | Connecting to address fixreal.fxcorporate.com. Port 8030. | 2015-11-30 07:58:30 FXCM FIX Trading session socket (0) | Resolved address fixreal.fxcorporate.com to IP 204.8.241.24 | 2015-11-30 07:58:30 FXCM FIX Trading session socket (29) | Connected. | 2015-11-30 07:58:30 FXCM FIX Trading session: Sending the Logon message. | 2015-11-30 07:58:30 FXCM FIX Trading session: Session connected. Sending logon user request. | 2015-11-30 07:58:31 FXCM FIX Trading session | User status: 19915;DAS 19915: ZDas Exception ORA-20101: Wrong user name or password ORA-06512: at "CFD_U10R1.API", line 429 ORA-06512: at line 1 | 2015-11-30 07:58:31 FXCM FIX Trading session: Logon Error. Expecting logout message from server. | 2015-11-30 07:58:31 * FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-11-30 07:58:31 FXCM FIX Trading session: Sending a Logout message. Text = Received Logout message. | 2015-11-30 07:58:31 FXCM FIX Trading session socket (29) | Shutdown and closed. | 2015-11-30 07:58:31 FXCM FIX Trading session: Logged out and disconnected. | 2015-11-30 07:58:31 FXCM FIX Trading session: Disconnected. | 2015-11-30 07:58:31 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-30 07:58:31 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-30 07:58:31 FXCM FIX Trading: Disconnected. | 2015-11-30 07:58:31 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-30 07:58:31 ..my access to FXCM is fine as I have just logged into my account [MyFXCM.com] Rgds, Mark |
| [2015-11-30 08:26:56] |
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We need to contact FXCM about this. This is a second case of this problem. We will do that now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-01 03:43:30] |
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We assume you are still not able to connect to FXCM? And are getting this message: FXCM FIX Trading session: Received a Logout message. Text = user not recognised or password incorrect.2 | 2015-11-30 07:58:25 Please contact FXCM about this. Apparently your account type has been changed or different rules have been applied preventing access to the FIX server. You are not the only one affected by this. Also please be aware of this: Announcement: New Connection Model for FXCM and LMAX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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