Support Board
Date/Time: Wed, 25 Dec 2024 16:02:46 +0000
Connection to TransAct server refused - no trading possible
View Count: 1245
| [2015-11-25 07:28:09] |
| User51760 - Posts: 108 |
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Hello support team, no connection possible to TransAct this morning. Computer shut down and rebooted, same error after reboot. I am running the Sierra Chart Realtime feed, no incoming live data, only historical. Connection to TransAct server gets lost - no trading possible via Sierra Chart. InfinityAT: price feed and order feed are connected however, showing incoming live data. Never experienced this error in years, connection normally is completely reliable. Please find the (itself repeating)error string from the message log below. What can I do solving the problem? Thank you for your help, Best, Chris -------------------- TransAct Trading | Starting server: C:\Sierra Chart Infinity Futures\Transact\TransactToSierraBridge.exe | 2015-11-25 08:08:29 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-11-25 08:08:31 Socket (27) | Connected. | 2015-11-25 08:08:31 TransAct Trading | Connected to server. | 2015-11-25 08:08:31 TransAct Trading | Sending logon request message. | 2015-11-25 08:08:31 TransAct Trading | Market data feed reported to be lost. | 2015-11-25 08:09:11 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2015-11-25 08:09:11 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2015-11-25 08:09:11 TransAct Trading | Logon error from server : Communications Error | 2015-11-25 08:09:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-25 08:09:11 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-25 08:09:11 Socket (27) | Shutdown and closed. | 2015-11-25 08:09:11 TransAct Trading | Disconnected from the server. | 2015-11-25 08:09:11 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-25 08:09:11 TransAct Trading | Bridge process is still running. | 2015-11-25 08:09:13 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2015-11-25 08:09:15 Socket (29) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-11-25 08:09:16 Socket (29) | Shutdown and closed. | 2015-11-25 08:09:16 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-11-25 08:09:16 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-11-25 08:09:16 TransAct Trading | Disconnected from the server. | 2015-11-25 08:09:16 Will reconnect to the server in 35.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-25 08:09:16 |
| [2015-11-25 07:51:04] |
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Refer to the documentation here for help with this: http://www.sierrachart.com/index.php?page=doc/TransAct.php#ConnectivityRelatedError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-25 07:52:41] |
| User51760 - Posts: 108 |
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Dear Support Team, after updating from SC Version 1325 to Version 1330 prerelease everything runs fine again. Problem solved. No support required unless you see anything I should change anyway. Thank you, Sierra Chart, wonderful platform. Best, Chris |
| [2015-11-25 08:00:26] |
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It sounds like the problem was caused by a firewall.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-25 08:15:45] |
| User51760 - Posts: 108 |
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In fact I am checking Kaspersky firewall settings weekly and there never have been restrictions to neither Sierra Chart nor InfinityAT. Having checked again right now I found both low restricted. Manually removed the restrictions. Probably we users have to make sure firewall is not blocking SC and bridges every morning prior to starting trading. Thank you very much, Support Team. Have a great day. |
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