Support Board
Date/Time: Wed, 25 Dec 2024 05:23:32 +0000
Unable to connect to CQG data
View Count: 1080
| [2015-11-19 00:22:27] |
| User341070 - Posts: 13 |
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Hi support For some reason I am unable to connect to CQG data this morning. My CQG user name is OLambeth2. I have no problems connecting to CQG data on ninja trader. Please find my log attached. Would really appreciate your prompt response on this. Many thanks Oliver |
 Sierra log.txt - Attached On 2015-11-19 00:20:36 UTC - Size: 56.27 KB - 322 views |
| [2015-11-19 01:27:55] |
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You do not have the correct CQG username set in Global Settings >> Data/Trade Service Settings: CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | Or the CQG FIX server it is just not recognizing the username. So in that particular case, have your broker contact CQG to resolve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-19 01:28:32
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