Support Board
Date/Time: Wed, 25 Dec 2024 02:15:24 +0000
Change of data feed did not download historical data
View Count: 841
| [2015-11-13 16:42:16] |
| User515532 - Posts: 19 |
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Hi, Currently I am using SC Exchange Data on my Sierra Chart. When I change data service in Sierra Chart to Open E Cry FIX, the historical data feed was not download after connection. This Open E Cry FIX account is an demo account from a broker. Please assist how to receive the historical data. Thanks. |
| [2015-11-13 17:00:26] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support |
| [2015-11-13 17:21:12] |
| User515532 - Posts: 19 |
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I have uploaded two log. One using SC Data and the other is Open E Cry.
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 Log - Open E Cry Data.txt - Attached On 2015-11-13 17:20:00 UTC - Size: 20.25 KB - 303 views Log - SC Exchange Data.txt - Attached On 2015-11-13 17:20:13 UTC - Size: 19.81 KB - 359 views |
| [2015-11-13 17:47:15] |
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You need to use the symbols that are correct for the particular Data/Trading service being used. In the case of OEC, the year part of the symbol is a single digit. First update Sierra Chart to the current version following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After that use the correct symbol: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 If there is any missing data in the chart, follow the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 17:48:11
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| [2015-11-13 17:50:57] |
| User515532 - Posts: 19 |
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I need to use version 1227. Is there anyway to make the changes by retaining version 1227?
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| [2015-11-13 18:30:47] |
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You do not have to update. Just use the symbols which are listed for OEC. Refer to the relevant documentation here about this: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 18:31:29
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