Support Board
Date/Time: Wed, 25 Dec 2024 02:15:08 +0000
how to get orders to show after computor crash
View Count: 816
| [2015-11-13 16:12:23] |
| User72703 - Posts: 17 |
|
I had placed a order on dom with a stop. when stop was hit I also hit market order on dom for the opposite direction . THAT FROZE EVERYTHING I reloaded sierra 3 times but still cant get the orders to show before the crash , only fresh orders after the crash. How to fix this , is the question . Thx |
| [2015-11-13 18:24:22] |
| |
|
Did Sierra Chart itself become actually frozen? That is highly unusual. Is Trade >> Trade Simulation Mode On enabled? Make sure that is set correctly as you require. Also check to make sure the correct Trade Account is selected: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#SelectingTradeAccount Do see the orders in Trade >> Trade Orders and Positions >> Orders? If not, they are not being provided by the trading service assuming they are non-simulated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 18:25:00
|
| [2015-11-14 00:17:49] |
| User72703 - Posts: 17 |
|
thank you for the response ! Yes this is live trading. The trade orders and postion site did show the orders up until the charts all froze. After freeze it only showed the newly placed orders. Who would the "trading service " in your post message refer too? Is it rithmic or is it AMP Futures ?Thx.
|
| [2015-11-14 01:16:21] |
| |
|
The trading service is Rithmic in this case. However, you can only be assured of seeing currently Open orders in Trade >> Trade Orders and Positions >> Orders. You need to look at the Trade >> Trade Activity Log >> Trade Activity for filled orders. We still want to understand what is meant by "charts all froze". Was the user interface of Sierra Chart completely frozen and could not be interacted with? Or, was there a problem with the data feed stopping and the charts were not updating? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: