Support Board
Date/Time: Tue, 24 Dec 2024 16:27:03 +0000
Market depth
View Count: 1364
| [2015-11-06 14:43:32] |
| User832215 - Posts: 27 |
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Why can't I see market depth on the trading DOM? I updated to win 10 yesterday but that hasn't something to do with issue, or does it?
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| [2015-11-06 18:03:35] |
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Make sure you have added the Bid Size and Ask Size columns. Refer to: https://www.sierrachart.com/index.php?page=doc/doc_ChartTrading.html#CustomizeChartDOMColumns Select Chart >> Open Market Depth Window from the Trade DOM. Do you see Market Depth there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-06 18:23:27] |
| User832215 - Posts: 27 |
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In the "Customize TradeDOM Columns" I have: Bid Size/Buy Column - centered Price Ask Size/Sell Column - centered I recognized that Sierra real time data is not being used since ther is no [M] at the header. I have paid for it so why am I not connected to the data? |
| [2015-11-06 18:37:32] |
| User832215 - Posts: 27 |
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When I open market depth windows I only see one bid and one ask price. Now I noticed that some of my charts do have [M] at the header and some have [CB]. Am I connected to sierra real time data or not?
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| [2015-11-06 19:03:00] |
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When you see the [M] this means the Sierra Chart data feed is used for that particular symbol. We verified you do have the CME exchange with market depth: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts Select File >> Disconnect and File >> Connect to Data Feed. Do you see the [M] on the market depth window? Also let us know the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-06 19:04:06
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| [2015-11-06 19:04:54] |
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I recognized that Sierra real time data is not being used since ther is no [M] at the header. I have paid for it so why am I not connected to the data? We need to know one of the symbols that does not have this and then post a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-06 19:08:53] |
| User832215 - Posts: 27 |
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The symbols are ES-201512-GLOBEX and NQ-201512-GLOBEX (I'm using interactive brokers). I don't see [M] on the market depth windows Software version: 1282 | 2015-11-06 13:46:41 Uses New Spreadsheets | 2015-11-06 13:46:41 Usage end date: 2017-03-15 | 2015-11-06 13:46:41 Enabled for: Advanced Features. | 2015-11-06 13:46:41 Enabled for: Advanced Features 2. | 2015-11-06 13:46:41 Enabled for: Sierra Chart Historical Data Service. | 2015-11-06 13:46:41 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-11-06 13:46:41 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-11-06 13:46:41 Received 1 data feed usernames. | 2015-11-06 13:46:41 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-06 13:46:41 Current selected Data/Trading service: Interactive Brokers | 2015-11-06 13:46:41 Chart Update Interval: 500 | 2015-11-06 13:46:41 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-11-06 13:46:41 2015-11-06 13:46:41 Local computer clock time | 2015-11-06 13:46:41 2015-11-06 18:46:41 GMT time | 2015-11-06 13:46:41 2015-11-06 13:46:41 Time zone adjusted time | 2015-11-06 13:46:41 Time difference to server time: 2 seconds. | 2015-11-06 13:46:41 Program path: C:\SierraChart\ | 2015-11-06 13:46:41 Data Files path: C:\SierraChart\Data\ | 2015-11-06 13:46:41 OS Version Number: 6.2 | 2015-11-06 13:46:41 Locale Information: C | 2015-11-06 13:46:41 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-11-06 13:47:23 Starting TWS auto-login thread. | 2015-11-06 13:47:26 TWS auto-login thread ending. | 2015-11-06 13:47:26 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-11-06 13:47:28 Socket (12) | Connected. | 2015-11-06 13:47:29 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-11-06 13:47:29 Interactive Brokers | TWS server version: 76 | 2015-11-06 13:47:29 Interactive Brokers | Connected. Waiting for account information. | 2015-11-06 13:47:29 IB Account information received. | 2015-11-06 13:47:29 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-11-06 13:47:29 Interactive Brokers | Connected to Demo or Simulated account. | 2015-11-06 13:47:29 Interactive Brokers | Year-Month last connected to Live account: 2015-10 | 2015-11-06 13:47:29 Interactive Brokers | Requesting Trade Positions (IB account data updates) for account: DU25* | 2015-11-06 13:47:29 Interactive Brokers | Starting real-time market data updates for: ES. ID: 1 | 2015-11-06 13:47:29 Subscribing to real-time True Data for symbol: ES SecType: STK Exchange: SMART Currency: USD | 2015-11-06 13:47:29 Interactive Brokers | Subscribing to Symbol: ES, SecType: STK, Expiry: , Exchange: SMART, Currency: USD, Multiplier: | 2015-11-06 13:47:29 Intraday data recording state for symbol ES is set to download pending. | 2015-11-06 13:47:29 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-06 13:47:29 Next valid order ID: 503 | 2015-11-06 13:47:29 Date Time Of Last Edit: 2015-11-06 19:59:44
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| [2015-11-06 19:16:39] |
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This is the reason for the problem: Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-11-06 13:47:29 Interactive Brokers | Connected to Demo or Simulated account. | 2015-11-06 13:47:29 Interactive Brokers | Year-Month last connected to Live account: 2015-10 | 2015-11-06 13:47:29 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-06 13:47:29 You must connect to your Live account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-06 19:35:49] |
| User832215 - Posts: 27 |
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ah ok. If I want to trade in simulation mode is it safe to have the trade simulation checked? will there be a risk that a trade will get executed live?
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| [2015-11-06 19:58:52] |
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No risk if Trade >> Trade Simulation Mode On is enabled.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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