Support Board
Date/Time: Tue, 24 Dec 2024 02:29:02 +0000
no intraday data for $ indexes after 1pm eastern
View Count: 1375
| [2015-10-29 10:03:13] |
| George Slezak - Posts: 37 |
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I have no intraday data for $ indexes after 1pm eastern for Barchart data
Date Time Of Last Edit: 2015-10-29 10:03:41
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| [2015-10-29 10:29:26] |
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You really should switch over to the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed This is a perfect time to do it at the end of the month. To answer your question, it probably has something to do with the Session Times: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#h7.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-29 10:30:36
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| [2015-10-29 13:54:24] |
| George Slezak - Posts: 37 |
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I talked to barchart and they said it was a sierra problem. If I open an intraday individual stock it fills in all data properly. If I open a $ index file I get no data for this morning to now.
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| [2015-10-29 14:09:43] |
| George Slezak - Posts: 37 |
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I just opened this intraday chart of OZRK at 10:06 am eastern and I have no data for 930 to 1005. see attached
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1.gif| [2015-10-29 14:29:56] |
| George Slezak - Posts: 37 |
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Where is the data????? see attached picture |
| [2015-10-29 14:34:20] |
| George Slezak - Posts: 37 |
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Where is today's data?? see attached |
| [2015-10-29 15:01:21] |
| George Slezak - Posts: 37 |
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I just opened a chart of CRM. No intraday data for today!!! What is wrong with the Barchart data??????????????????????????? |
| [2015-10-29 15:14:58] |
| George Slezak - Posts: 37 |
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see attached for SPY before and after "delete and download."
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| [2015-10-29 17:35:13] |
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Make sure you are running the current version of Sierra Chart. We see some of your installations are running version 700. Follow the instructions here to update Sierra Chart: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate If there still is a problem, restart Sierra Chart, open one chart that has not been receiving proper historical Intraday data and then provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-29 17:48:17] |
| George Slezak - Posts: 37 |
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closed and opened program. opened SPY intraday chart, then did delete and download data and lost more data. Software version: 1307 | 2015-10-29 13:42:48 Uses Old Spreadsheets | 2015-10-29 13:42:48 Usage end date: 2016-03-28 | 2015-10-29 13:42:48 Enabled for: Advanced Features. | 2015-10-29 13:42:48 Enabled for: Advanced Features 2. | 2015-10-29 13:42:48 Enabled for: Sierra Chart Historical Data Service. | 2015-10-29 13:42:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-29 13:42:48 Current selected Data/Trading service: Barchart | 2015-10-29 13:42:48 Chart Update Interval: 500 | 2015-10-29 13:42:48 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-10-29 13:42:48 2015-10-29 13:42:48 Local computer time | 2015-10-29 13:42:48 2015-10-29 17:42:48 Local computer time in UTC | 2015-10-29 13:42:48 2015-10-29 13:42:48 Local computer time in SC Time Zone | 2015-10-29 13:42:48 2015-10-29 17:42:48 Server time in UTC | 2015-10-29 13:42:48 Local computer UTC time and Server UTC time difference: 2 seconds. | 2015-10-29 13:42:48 Program path: C:\SierraChart\ | 2015-10-29 13:42:48 Data Files path: C:\SierraChart\Data\ | 2015-10-29 13:42:48 OS Version Number: 6.1 | 2015-10-29 13:42:48 Locale Information: C | 2015-10-29 13:42:48 Checking for new symbol settings for ddf | 2015-10-29 13:42:48 Symbol settings are up-to-date for ddf | 2015-10-29 13:42:52 Barchart | Verifying status of username. | 2015-10-29 13:42:53 Barchart | Requesting user settings from http://www.ddfplus.com for SCMARCIA | 2015-10-29 13:42:53 Barchart | User settings received. | 2015-10-29 13:42:53 Barchart | Authorized exchanges: AMEX,NYSE,NTDS,OTCBB,FUND,INDEX,AMEXBA,NYSEBA,NTDSBA,OTCBBBA,INDEX-DOW,INDEX-NQ,INDEX-NY,INDEX-SP | 2015-10-29 13:42:53 Barchart | Connecting to server qs-us-e-01.aws.barchart.com:7500 | 2015-10-29 13:42:53 Socket (0) | Resolved address qs-us-e-01.aws.barchart.com to IP 54.221.251.64 | 2015-10-29 13:42:53 Socket (5) | Connected. | 2015-10-29 13:42:53 Barchart | Waiting for initial message from server. | 2015-10-29 13:42:53 Barchart | Sending the LOGIN command. | 2015-10-29 13:42:54 Barchart | Sending the VERSION command. | 2015-10-29 13:42:54 Barchart | Connected to data server. | 2015-10-29 13:42:54 Barchart | Info Message: + Version set to 3. | 2015-10-29 13:42:54 Barchart | Starting real-time market data updates for: SPY. ID: 1 | 2015-10-29 13:43:03 Barchart | Subscribe to symbol SPY. Barchart Symbol: SPY | 2015-10-29 13:43:03 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2015-10-29 13:43:03 HD Request # 2 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: ddf | 2015-10-29 13:43:03 HD Request # 2 | Download start Date-Time: 2015-10-29 13:42:35.000 | 2015-10-29 13:43:03 HD Request # 2 | Using user Barchart Historical data account. | 2015-10-29 13:43:03 HD Request # 2 | Requesting historical Intraday Tick data for SPY starting at 2015-10-29 13:42:35 (Exchange time). | 2015-10-29 13:43:03 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY | 2015-10-29 13:43:03 HD Request # 2 | Intraday download COMPLETE for SPY. Completion time: 0s. Unique request ID: 1 | 2015-10-29 13:43:03 Removed historical data download ID 1 | 2015-10-29 13:43:03 Real-time Intraday chart data file updates started for SPY | 2015-10-29 13:43:03 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2015-10-29 13:44:21 HD Request # 3 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: ddf | 2015-10-29 13:44:21 HD Request # 3 | Download start Date-Time: 2015-10-28 15:23:59.000 | 2015-10-29 13:44:21 HD Request # 3 | Disabling Intraday chart updating for symbol during historical data download. | 2015-10-29 13:44:21 HD Request # 3 | Using user Barchart Historical data account. | 2015-10-29 13:44:21 HD Request # 3 | Requesting historical Intraday Tick data for SPY starting at 2015-10-28 15:23:59 (Exchange time). | 2015-10-29 13:44:21 HD Request # 3 | Receiving Intraday data for SPY starting at 2015-10-28 15:23:59 | 2015-10-29 13:44:21 HD Request # 3 | Truncating file to starting Date-Time of 2015-10-28 15:23:59 | 2015-10-29 13:44:21 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-10-28 15:23:59 | 2015-10-29 13:44:21 HD Request # 3 | Requesting historical Intraday Tick data for SPY starting at 2015-10-29 00:00:00 (Exchange time). | 2015-10-29 13:44:24 HD Request # 3 | Received 49895 records from 2015-10-28 15:23:59 to 2015-10-29 09:20:50 (17.9 hours) and wrote 49895 records for SPY | 2015-10-29 13:44:24 Added 562 Time and Sales records to Intraday data file for SPY after download. | 2015-10-29 13:44:24 HD Request # 3 | Intraday download COMPLETE for SPY. Completion time: 3s. Unique request ID: 2 | 2015-10-29 13:44:24 Removed historical data download ID 2 | 2015-10-29 13:44:24 Real-time Intraday chart data file updates started for SPY | 2015-10-29 13:44:24 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2015-10-29 13:44:24 HD Request # 3 | Reloading Intraday charts for SPY | 2015-10-29 13:44:24 Reloading all charts with filename: SPY.scid | 2015-10-29 13:44:24 |
| [2015-10-29 18:15:31] |
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It is very obvious that Barchart has a data problem. We are going to run a test ourselves and contact them about it. What we recommend you do now, is set Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 10 seconds or higher. After that re-download the data. Also we very strongly recommend you use the Sierra Chart Exchange Data Feed instead: Sierra Chart Exchange Data Feed This data feed is provided in cooperation with Barchart but runs through our own servers and software. We no longer are providing support for direct Barchart accounts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-29 18:16:42
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| [2015-10-29 18:33:46] |
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Letting you know the problem has been confirmed. There is no 1 tick data from 2015-10-28 13:00 US Eastern time on the Barchart system. They have been advised of the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-29 19:20:19] |
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This is from Barchart: We had a server issue (melt down) yesterday on our Tick server. I believe the data for yesterday is mostly complete, but we will need to restore ticks for today from our backup after market tonight. There will be missing data for today until that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-30 08:27:01] |
| George Slezak - Posts: 37 |
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As of 4 am Friday 10/30 my intraday barchart data still ends at 1 pm eastern on 10/28 Software version: 1307 | 2015-10-30 04:20:18 Uses Old Spreadsheets | 2015-10-30 04:20:18 Usage end date: 2016-03-28 | 2015-10-30 04:20:18 Enabled for: Advanced Features. | 2015-10-30 04:20:18 Enabled for: Advanced Features 2. | 2015-10-30 04:20:18 Enabled for: Sierra Chart Historical Data Service. | 2015-10-30 04:20:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-30 04:20:18 Current selected Data/Trading service: Barchart | 2015-10-30 04:20:18 Chart Update Interval: 500 | 2015-10-30 04:20:18 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-10-30 04:20:18 2015-10-30 04:20:18 Local computer time | 2015-10-30 04:20:18 2015-10-30 08:20:18 Local computer time in UTC | 2015-10-30 04:20:18 2015-10-30 04:20:18 Local computer time in SC Time Zone | 2015-10-30 04:20:18 2015-10-30 08:20:18 Server time in UTC | 2015-10-30 04:20:18 Local computer UTC time and Server UTC time difference: 2 seconds. | 2015-10-30 04:20:18 Program path: C:\SierraChart\ | 2015-10-30 04:20:18 Data Files path: C:\SierraChart\Data\ | 2015-10-30 04:20:18 OS Version Number: 6.1 | 2015-10-30 04:20:18 Locale Information: C | 2015-10-30 04:20:18 Checking for new symbol settings for ddf | 2015-10-30 04:20:18 Symbol settings are up-to-date for ddf | 2015-10-30 04:20:23 Barchart | Verifying status of username. | 2015-10-30 04:20:23 Barchart | Requesting user settings from http://www.ddfplus.com for SCMARCIA | 2015-10-30 04:20:23 Barchart | User settings received. | 2015-10-30 04:20:24 Barchart | Authorized exchanges: AMEX,NYSE,NTDS,OTCBB,FUND,INDEX,AMEXBA,NYSEBA,NTDSBA,OTCBBBA,INDEX-DOW,INDEX-NQ,INDEX-NY,INDEX-SP | 2015-10-30 04:20:24 Barchart | Connecting to server qs-us-e-01.aws.barchart.com:7500 | 2015-10-30 04:20:24 Socket (0) | Resolved address qs-us-e-01.aws.barchart.com to IP 50.16.236.240 | 2015-10-30 04:20:24 Socket (5) | Connected. | 2015-10-30 04:20:24 Barchart | Waiting for initial message from server. | 2015-10-30 04:20:24 Barchart | Sending the LOGIN command. | 2015-10-30 04:20:24 Barchart | Sending the VERSION command. | 2015-10-30 04:20:24 Barchart | Connected to data server. | 2015-10-30 04:20:24 Barchart | Info Message: + Version set to 3. | 2015-10-30 04:20:24 Barchart | Starting real-time market data updates for: $DOWT. ID: 1 | 2015-10-30 04:20:48 Barchart | Subscribe to symbol $DOWT. Barchart Symbol: $DOWT | 2015-10-30 04:20:48 Intraday data recording state for symbol $DOWT is set to download 'Pending'. | 2015-10-30 04:20:48 HD Request # 2 | Downloading Intraday chart data for $DOWT to the file $DOWT.scid. Service: ddf | 2015-10-30 04:20:48 HD Request # 2 | Download start Date-Time: 2015-10-29 16:32:36.000 | 2015-10-30 04:20:48 HD Request # 2 | Using user Barchart Historical data account. | 2015-10-30 04:20:48 HD Request # 2 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-29 16:32:36 (Exchange time). | 2015-10-30 04:20:48 The data feed was lost. There was no activity for at least 20.0 seconds. | 2015-10-30 04:20:48 Connection to the external service has been lost. | 2015-10-30 04:20:48 Barchart | Sending the LOGOFF command. | 2015-10-30 04:20:48 Barchart | Reset socket. | 2015-10-30 04:20:48 Socket (5) | Shutdown and closed. | 2015-10-30 04:20:48 Barchart | Disconnected. | 2015-10-30 04:20:48 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-30 04:20:48 HD Request # 2 | Receiving Intraday data for $DOWT starting at 2015-10-29 16:32:36 | 2015-10-30 04:20:48 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-10-29 16:32:36 | 2015-10-30 04:20:48 HD Request # 2 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-30 00:00:00 (Exchange time). | 2015-10-30 04:20:48 HD Request # 2 | Received 1 record from 2015-10-29 16:32:36 to 2015-10-29 16:32:36 (0.0 seconds) and wrote 1 record for $DOWT | 2015-10-30 04:20:49 HD Request # 2 | Intraday download COMPLETE for $DOWT. Completion time: 0s. Unique request ID: 1 | 2015-10-30 04:20:49 Removed historical data download ID 1 | 2015-10-30 04:20:49 Barchart | Verifying status of username. | 2015-10-30 04:20:53 Barchart | Requesting user settings from http://www.ddfplus.com for SCMARCIA | 2015-10-30 04:20:53 Barchart | User settings received. | 2015-10-30 04:20:53 Barchart | Authorized exchanges: AMEX,NYSE,NTDS,OTCBB,FUND,INDEX,AMEXBA,NYSEBA,NTDSBA,OTCBBBA,INDEX-DOW,INDEX-NQ,INDEX-NY,INDEX-SP | 2015-10-30 04:20:53 Barchart | Connecting to server qs-us-e-01.aws.barchart.com:7500 | 2015-10-30 04:20:53 Socket (0) | Resolved address qs-us-e-01.aws.barchart.com to IP 50.16.236.240 | 2015-10-30 04:20:53 Socket (7) | Connected. | 2015-10-30 04:20:54 Barchart | Waiting for initial message from server. | 2015-10-30 04:20:54 Barchart | Sending the LOGIN command. | 2015-10-30 04:20:54 Barchart | Sending the VERSION command. | 2015-10-30 04:20:54 Barchart | Connected to data server. | 2015-10-30 04:20:54 Barchart | Info Message: + Version set to 3. | 2015-10-30 04:20:54 Barchart | Starting real-time market data updates for: $DOWT. ID: 1 | 2015-10-30 04:20:54 Barchart | Subscribe to symbol $DOWT. Barchart Symbol: $DOWT | 2015-10-30 04:20:54 Intraday data recording state for symbol $DOWT is set to download 'Pending'. | 2015-10-30 04:20:56 HD Request # 3 | Downloading Intraday chart data for $DOWT to the file $DOWT.scid. Service: ddf | 2015-10-30 04:20:56 HD Request # 3 | Download start Date-Time: 2015-10-29 16:32:36.000 | 2015-10-30 04:20:56 HD Request # 3 | Using user Barchart Historical data account. | 2015-10-30 04:20:56 HD Request # 3 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-29 16:32:36 (Exchange time). | 2015-10-30 04:20:56 HD Request # 3 | Receiving Intraday data for $DOWT starting at 2015-10-29 16:32:36 | 2015-10-30 04:20:56 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-10-29 16:32:36 | 2015-10-30 04:20:56 HD Request # 3 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-30 00:00:00 (Exchange time). | 2015-10-30 04:20:56 HD Request # 3 | Received 1 record from 2015-10-29 16:32:36 to 2015-10-29 16:32:36 (0.0 seconds) and wrote 1 record for $DOWT | 2015-10-30 04:20:56 HD Request # 3 | Intraday download COMPLETE for $DOWT. Completion time: 0s. Unique request ID: 2 | 2015-10-30 04:20:56 Removed historical data download ID 2 | 2015-10-30 04:20:56 Real-time Intraday chart data file updates started for $DOWT | 2015-10-30 04:20:56 Intraday data recording state for symbol $DOWT is set to download 'Pending'. | 2015-10-30 04:22:05 HD Request # 4 | Downloading Intraday chart data for $DOWT to the file $DOWT.scid. Service: ddf | 2015-10-30 04:22:05 HD Request # 4 | Download start Date-Time: 2015-10-28 09:28:59.000 | 2015-10-30 04:22:05 HD Request # 4 | Disabling Intraday chart updating for symbol during historical data download. | 2015-10-30 04:22:05 HD Request # 4 | Using user Barchart Historical data account. | 2015-10-30 04:22:05 HD Request # 4 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-28 09:28:59 (Exchange time). | 2015-10-30 04:22:05 HD Request # 4 | Receiving Intraday data for $DOWT starting at 2015-10-28 09:30:01 | 2015-10-30 04:22:05 HD Request # 4 | Truncating file to starting Date-Time of 2015-10-28 09:28:59 | 2015-10-30 04:22:05 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-10-28 09:30:01 | 2015-10-30 04:22:05 HD Request # 4 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-29 00:00:00 (Exchange time). | 2015-10-30 04:22:06 HD Request # 4 | Requesting historical Intraday Tick data for $DOWT starting at 2015-10-30 00:00:00 (Exchange time). | 2015-10-30 04:22:06 HD Request # 4 | Received 14600 records from 2015-10-28 09:30:01 to 2015-10-29 16:32:36 (31.0 hours) and wrote 14600 records for $DOWT | 2015-10-30 04:22:06 HD Request # 4 | Intraday download COMPLETE for $DOWT. Completion time: 1s. Unique request ID: 3 | 2015-10-30 04:22:06 Removed historical data download ID 3 | 2015-10-30 04:22:06 Real-time Intraday chart data file updates started for $DOWT | 2015-10-30 04:22:06 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2015-10-30 04:22:06 HD Request # 4 | Reloading Intraday charts for $DOWT | 2015-10-30 04:22:06 Reloading all charts with filename: $DOWT.scid | 2015-10-30 04:22:06 |
| [2015-10-30 09:28:48] |
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Yes we can see that. What we recommend you do now, is set Global Settings >> Data/Trade Service Settings >> Intraday Data Storage Time Unit to 10 seconds or higher to download the minute data. After that re-download the data in the chart. This will solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-30 09:41:57] |
| George Slezak - Posts: 37 |
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Works Thanks |
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