Support Board
Date/Time: Sat, 23 Nov 2024 05:27:03 +0000
data has stopped
View Count: 2532
| [2013-06-18 17:44:51] |
| Blair Ragan - Posts: 6 |
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currently no data in file to display. I was getting the symbol is unknown. Historical data symbol error. Yes I did the software update. |
| [2013-06-18 21:12:49] |
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Looks as though you have the wrong service selected. You are using CTS T4 but you have CTS T4 FIX selected. The FIX interface is still under development and not yet ready. You need to select the service named "CTS T4" in File >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-18 21:13:50
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| [2013-06-18 21:29:30] |
| Blair Ragan - Posts: 6 |
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no luck. I switched it to fix because the cts was not working. I opened a new chart book and it still didn't work. Everything worked fine then stopped working when I changed contracts for the next month. Now it tells me the symbol is unknown to the server. I'm pulling the symbol from file>find symbol.
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| [2013-06-18 22:23:59] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-18 22:49:27
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| [2013-06-18 22:49:52] |
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There was a dictation error in the prior response. We meant to say "Message Log".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-18 23:08:06] |
| Blair Ragan - Posts: 6 |
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I did the send for analysis about an hour ago.
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| [2013-06-19 00:09:43] |
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Thank you for letting us know, we would not know unless you made this posting. Could you contact your broker and ask them if your account is authorized for this particular market: CME_NY-CL-CME_20130800_CLQ3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-19 03:04:46] |
| Blair Ragan - Posts: 6 |
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Yes I am authorized. It worked this morning and then I changed the contract and all my charts are giving me the same error.
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| [2013-06-19 03:38:21] |
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We have verified you are using the correct symbol. The server is clearly rejecting that symbol on your account. The procedure in this case is that T4 support has to be contacted to determine what the problem is. They will need the log files. This is the location of the T4 logs: C:\SierraChart\Trace\T4Logs This is the contact information for CTS T4: http://ctsfutures.com/contact.aspx This is one reason among many that we are changing the connection to FIX. Trying to debug problems with the T4 API is just too involved and frustrates the customer. A lot of times users think that we are able to resolve these issues. We are not and we have no idea what is going on and the broker has no idea what is going on either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-20 17:28:00] |
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Did this problem get resolved for you? It is important that we know if it did or did not.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-20 17:28:18
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| [2013-06-20 18:20:20] |
| Blair Ragan - Posts: 6 |
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It got it to work. It's something on your end with the chart books. If I click on ic> choose any of those and then change to a new contract then they work. It's something with Chart books.
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| [2013-06-20 19:07:02] |
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It has nothing to do with Chartbooks. The symbol that we saw on the Message Log you provided was the correct symbol. We tested it. It did work for us and it was rejected by the server in your case.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-20 19:07:28
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