Support Board
Date/Time: Sat, 23 Nov 2024 08:48:43 +0000
Post From: data has stopped
| [2013-06-19 03:38:21] |
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We have verified you are using the correct symbol. The server is clearly rejecting that symbol on your account. The procedure in this case is that T4 support has to be contacted to determine what the problem is. They will need the log files. This is the location of the T4 logs: C:\SierraChart\Trace\T4Logs This is the contact information for CTS T4: http://ctsfutures.com/contact.aspx This is one reason among many that we are changing the connection to FIX. Trying to debug problems with the T4 API is just too involved and frustrates the customer. A lot of times users think that we are able to resolve these issues. We are not and we have no idea what is going on and the broker has no idea what is going on either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |