Support Board
Date/Time: Sat, 23 Nov 2024 04:35:29 +0000
can't get my charts back up
View Count: 2103
| [2013-06-18 15:24:45] |
| Barbara Tobias - Posts: 35 |
|
how do I find your answers ? I have been going crazy trying to get my charts back up but they will not go up. Tried individually by using my intraday chart set ups .. still shows "waiting to download historical data". I tried rebooting and going again into Interactive Brokers workstation ... but still get the same thing. How do I get them back up and where do I find your reply. Can you inform me by email because I can't seem to locate any response, or don't know how to find it. Date Time Of Last Edit: 2013-06-18 15:40:52
|
| [2013-06-18 15:42:00] |
| |
|
We need to see the Message Log. Please provide it, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log However, we see you are using very old Sierra Chart versions. We are not able to provide support for those versions any longer. To update, download the current version here: http://www.sierrachart.com/index.php?l=doc/download.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-18 15:42:38
|
| [2013-06-18 16:52:36] |
| Barbara Tobias - Posts: 35 |
|
Software version: 650 | 2013-06-18 09:48:48 Usage end date: 2014-03-13. Current service package: 1 | 2013-06-18 09:48:48 Active service: Interactive Brokers | 2013-06-18 09:48:48 Time zone: -7:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-18 09:48:48 Local computer clock: 2013-06-18 09:48:48 UTC: 2013-06-18 16:48:48 Time zone adjusted: 2013-06-18 09:48:48 | 2013-06-18 09:48:48 Program path: C:\SierraChart\ | 2013-06-18 09:48:48 Data Files path: C:\SierraChart\Data\ | 2013-06-18 09:48:48 OS Version Number: 5.1 | 2013-06-18 09:48:48 Added settings for 0 out of 0 global symbol settings. | 2013-06-18 09:48:49 Connecting to data feed server localhost port 7496... | 2013-06-18 09:48:54 Using client version 46. Waiting for acceptance... | 2013-06-18 09:48:54 TWS server version: 67 | 2013-06-18 09:48:54 Connected to data feed server. | 2013-06-18 09:48:54 Next valid order ID: 1 | 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture.il. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Next valid order ID: 1 | 2013-06-18 09:48:55 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:49:06 Error while getting daily download information from file: File does not exist. C:\SierraChart\Data\FUTURES.dly | 2013-06-18 09:49:07 The historical daily data download for Futures did not start and another download has already begun. | 2013-06-18 09:49:07 Starting updates for: FUTURES | 2013-06-18 09:49:07 Subscribing to symbol: FUTURES SecType: STK Exchange: SMART Currency: USD | 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. | 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. | 2013-06-18 09:49:08 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:50:58 |
| [2013-06-18 16:58:15] |
| Barbara Tobias - Posts: 35 |
|
I tried to download the new version - this is what I get ... nothing!!! and now a totally blank screen - my data is gone Software version: 650 | 2013-06-18 09:48:48 Usage end date: 2014-03-13. Current service package: 1 | 2013-06-18 09:48:48 Active service: Interactive Brokers | 2013-06-18 09:48:48 Time zone: -7:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-18 09:48:48 Local computer clock: 2013-06-18 09:48:48 UTC: 2013-06-18 16:48:48 Time zone adjusted: 2013-06-18 09:48:48 | 2013-06-18 09:48:48 Program path: C:\SierraChart\ | 2013-06-18 09:48:48 Data Files path: C:\SierraChart\Data\ | 2013-06-18 09:48:48 OS Version Number: 5.1 | 2013-06-18 09:48:48 Added settings for 0 out of 0 global symbol settings. | 2013-06-18 09:48:49 Connecting to data feed server localhost port 7496... | 2013-06-18 09:48:54 Using client version 46. Waiting for acceptance... | 2013-06-18 09:48:54 TWS server version: 67 | 2013-06-18 09:48:54 Connected to data feed server. | 2013-06-18 09:48:54 Next valid order ID: 1 | 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture.il. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Next valid order ID: 1 | 2013-06-18 09:48:55 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:49:06 Error while getting daily download information from file: File does not exist. C:\SierraChart\Data\FUTURES.dly | 2013-06-18 09:49:07 The historical daily data download for Futures did not start and another download has already begun. | 2013-06-18 09:49:07 Starting updates for: FUTURES | 2013-06-18 09:49:07 Subscribing to symbol: FUTURES SecType: STK Exchange: SMART Currency: USD | 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. | 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. | 2013-06-18 09:49:08 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:50:58 A request for the latest software update has been made. | 2013-06-18 09:54:54 Downloading.... You can continue to work during the download. | 2013-06-18 09:54:54 An existing download is in progress, it has been canceled. | 2013-06-18 09:57:06 A request for the latest software update has been made. | 2013-06-18 09:57:06 Downloading.... You can continue to work during the download. | 2013-06-18 09:57:06 HTTP request #2 returned the following error: (12017) The operation has been canceled | 2013-06-18 09:57:07 Failed to download software update due to an error. Request ID: 2. | 2013-06-18 09:57:07 |
| [2013-06-18 17:00:23] |
| Barbara Tobias - Posts: 35 |
|
tried installing each individually - from my intraday charts -- all say waiting to download historical data - and they are not upgrading. What is going on? Again says I need to be on package that includes Special Features -- always had the same settings and was working every day - until now. Software version: 650 | 2013-06-18 09:48:48 Usage end date: 2014-03-13. Current service package: 1 | 2013-06-18 09:48:48 Active service: Interactive Brokers | 2013-06-18 09:48:48 Time zone: -7:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-18 09:48:48 Local computer clock: 2013-06-18 09:48:48 UTC: 2013-06-18 16:48:48 Time zone adjusted: 2013-06-18 09:48:48 | 2013-06-18 09:48:48 Program path: C:\SierraChart\ | 2013-06-18 09:48:48 Data Files path: C:\SierraChart\Data\ | 2013-06-18 09:48:48 OS Version Number: 5.1 | 2013-06-18 09:48:48 Added settings for 0 out of 0 global symbol settings. | 2013-06-18 09:48:49 Connecting to data feed server localhost port 7496... | 2013-06-18 09:48:54 Using client version 46. Waiting for acceptance... | 2013-06-18 09:48:54 TWS server version: 67 | 2013-06-18 09:48:54 Connected to data feed server. | 2013-06-18 09:48:54 Next valid order ID: 1 | 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture.il. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:54 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2013-06-18 09:48:55 Next valid order ID: 1 | 2013-06-18 09:48:55 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:49:06 Error while getting daily download information from file: File does not exist. C:\SierraChart\Data\FUTURES.dly | 2013-06-18 09:49:07 The historical daily data download for Futures did not start and another download has already begun. | 2013-06-18 09:49:07 Starting updates for: FUTURES | 2013-06-18 09:49:07 Subscribing to symbol: FUTURES SecType: STK Exchange: SMART Currency: USD | 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. | 2013-06-18 09:49:07 Symbol Error: FUTURES is unknown, unavailable, or improperly formatted. | 2013-06-18 09:49:08 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:50:58 A request for the latest software update has been made. | 2013-06-18 09:54:54 Downloading.... You can continue to work during the download. | 2013-06-18 09:54:54 An existing download is in progress, it has been canceled. | 2013-06-18 09:57:06 A request for the latest software update has been made. | 2013-06-18 09:57:06 Downloading.... You can continue to work during the download. | 2013-06-18 09:57:06 HTTP request #2 returned the following error: (12017) The operation has been canceled | 2013-06-18 09:57:07 Failed to download software update due to an error. Request ID: 2. | 2013-06-18 09:57:07 Currently no data in file to display. Will start download and updates. C:\SierraChart\Data\Futures.cht | 2013-06-18 09:58:25 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:26 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:26 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:27 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:27 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:29 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:29 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:30 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:30 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:33 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:33 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:36 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:36 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:38 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:38 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:42 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:42 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:44 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:44 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:45 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:45 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:47 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:47 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:51 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:51 You need to be on software service package that includes Special Features to use this study. | 2013-06-18 09:58:54 You need to be on package that includes Special Features to use this study. | 2013-06-18 09:58:54 Starting updates for: ES-201309-GLOBEX | 2013-06-18 09:58:54 Subscribing to symbol: ES SecType: FUT Exchange: GLOBEX Currency: | 2013-06-18 09:58:54 Starting updates for: YG-201308-NYSELIFFE | 2013-06-18 09:58:54 Subscribing to symbol: YG SecType: FUT Exchange: NYSELIFFE Currency: | 2013-06-18 09:58:54 Starting updates for: E7-201309-GLOBEX | 2013-06-18 09:58:54 Subscribing to symbol: E7 SecType: FUT Exchange: GLOBEX Currency: | 2013-06-18 09:58:54 Starting updates for: CL-201308-NYMEX | 2013-06-18 09:58:54 Subscribing to symbol: CL SecType: FUT Exchange: NYMEX Currency: | 2013-06-18 09:58:54 Starting updates for: YM-201309-ECBOT | 2013-06-18 09:58:54 Subscribing to symbol: YM SecType: FUT Exchange: ECBOT Currency: | 2013-06-18 09:58:54 Starting updates for: E7-201206-GLOBEX | 2013-06-18 09:58:54 Subscribing to symbol: E7 SecType: FUT Exchange: GLOBEX Currency: | 2013-06-18 09:58:54 Starting updates for: NQ-201309-GLOBEX | 2013-06-18 09:58:54 Subscribing to symbol: NQ SecType: FUT Exchange: GLOBEX Currency: | 2013-06-18 09:58:54 Symbol Error: E7-201206-GLOBEX is unknown, unavailable, or improperly formatted. | 2013-06-18 09:58:55 |
| [2013-06-18 17:22:49] |
| Blair Ragan - Posts: 6 |
|
I'm getting the same message for my service. No data coming through. All blank screens with errors in symbol issue
|
| [2013-06-18 17:39:03] |
| Barbara Tobias - Posts: 35 |
|
I had to download the newest version .. but now my font is so small and I can't read it.
|
| [2013-06-18 17:40:22] |
| Barbara Tobias - Posts: 35 |
|
Two new problems - 1 - the new version is now operating, but the font is too small .. how do I enlarge it. 2 - I accidentally hit the text box in the new toolbar .. and now I can't get rid of it. A text box keeps opening. How do I cancel it .. tried hitting cancel, but it comes up every time I click on a chart. |
| [2013-06-18 17:41:27] |
| Barbara Tobias - Posts: 35 |
|
one other thing - I now have an extra line where toolbars are, making the charts smaller. How do I delete one of the toolbar spaces on top of the screen.
|
| [2013-06-18 19:50:58] |
| |
|
It is taking some time to go through all of your postings. There is some problem with this Chartbook: Futures.cht It should be deleted. Please use a backup Chartbook as explained here: http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook If you still have trouble with back up Chartbooks, then you need to create a new Chartbook. Something had gone wrong when the Chartbook file was being saved. 1. To change the size of the fonts, go to Global Settings >> Graphics Settings. 2. This question is not clear for us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-18 19:51:24
|
| [2013-06-18 19:54:34] |
| Barbara Tobias - Posts: 35 |
|
I deleted the Futures chart and set up a new Futures setup. However, still can't change the size of the font inside the boxes and on the outside (the actual quote). It is still Tahoma, but I changed it to 10 from 8, but nothing changed on the screen.
|
| [2013-06-18 21:23:17] |
| |
|
Are you referring to the text on the charts themselves?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-18 21:23:31
|
To post a message in this thread, you need to log in with your Sierra Chart account: