Support Board
Date/Time: Tue, 04 Nov 2025 15:12:41 +0000
Trying to get S&P Futures to Cash data, but not working: see log
View Count: 1416
| [2015-10-20 17:56:25] |
| TraderTen - Posts: 80 |
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I am using this symbol (ESz15-$INX.scid) with your Exchange data feed, but not understanding why I get no data.
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 SC log 10.20.15 for futures-cash premium symbol.odt - Attached On 2015-10-20 17:54:22 UTC - Size: 16.61 KB - 486 views Attachment Deleted. |
| [2015-10-20 18:31:14] |
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Update the Symbol Settings as explained here: Global Symbol Settings: Update Symbol Settings That should solve the problem. Also, unless you are connected to a trading account, you will not get real-time updates for this symbol since it is a CME derived symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-20 18:31:25
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| [2015-10-21 00:02:51] |
| TraderTen - Posts: 80 |
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Ok, thanks I will do that. However, I do have a futures account, but on another instance of SC. Does that mean I would have to use the Futures trading account to get this symbol, or is there a way I can get it on the SC Exchange account set up, maybe by registering the futures account somewhere?
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| [2015-10-21 01:49:25] |
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If you want the chart for that symbol to update in real time, you do need to be using your futures trading account. You will see the symbol listed in File >> Find Symbol in the instance of Sierra Chart connected to your futures trading account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-26 20:48:35] |
| TraderTen - Posts: 80 |
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Ok, thank you for this information. However, I have another issue with my Sierra Exchange service in that various symbols do not update in real time, and not all will deliver real time Intra-day data. A specific example is $DJWM, which will load data upon startup, but rarely updates after than. Furthermore, an intraday chart for this symbol shows no data at all. This is a bit frustrating, in that I thought I was getting real time data with this service. Apparently it is "Part time Real Time" and sometimes (as in intraday) no data is supplied at all. My question is: how/where do I find out what is RT, Delayed, No data at all? |
| [2015-10-26 23:07:12] |
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This symbol was not in the list of cash index symbols. We are adding it now. Let us know what other symbols you need added.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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