Support Board
Date/Time: Sat, 23 Nov 2024 04:14:20 +0000
I lost my data
View Count: 1718
| [2013-06-18 14:42:20] |
| Barbara Tobias - Posts: 35 |
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Reason: I have been using the same charts for several years and all of a sudden, it comes up as a blank screen and says "downloading historical data" and nothing happens. Then when I try to reload all my charts one by one, it says you need to be on special package to use this study. What study? I've had the same set up now for years and don't know what to do. Nothing is updating - a blank screen. |
| [2013-06-18 14:43:12] |
| Barbara Tobias - Posts: 35 |
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how do I fix this .. and what is the special package .. I haven't changed anything in years.
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| [2013-06-18 15:44:51] |
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We need to see the Message Log. Please provide it, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log However, we see you are using very old Sierra Chart versions. We are not able to provide support for those versions any longer. To update, download the current version here: http://www.sierrachart.com/index.php?l=doc/download.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-18 17:04:11] |
| Barbara Tobias - Posts: 35 |
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I have downloaded - and so far have the same problem |
| [2013-06-18 17:29:24] |
| Barbara Tobias - Posts: 35 |
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downloaded new version and finally have them up - now the font is really small and hard to read. How do I enlarge it to where it used to be.
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| [2013-06-18 20:32:17] |
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The size of the various fonts in Sierra Chart can be controlled through Global Settings >> Graphics Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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