Support Board
Date/Time: Tue, 24 Dec 2024 12:13:32 +0000
SMS alert notification not working
View Count: 2516
| [2015-10-19 08:11:51] |
| User90433 - Posts: 5 |
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Hello, I would like to use SMS alert notification service, I bought additional service balance, I set the alert, I have enabled option to send SMS messages on alerts in my Account Control Panel of course. When I set it to send alert on my email, it works well. But when I set it to send me an SMS, it doesnt work an this error appears: Alert SMS error: Authentication Failed. Restart Sierra Chart. I tried to restart SC several times, it didnt help. I upgradet to the newest version of SC, restart it, but it again doesnt work and the erorr log is the same. I am from Czech republic and I try to send the SMS on my phone number 777229630. I used properly the part before my number, to my country it is +420 or 00420. I tried both, but nothing works. Can You help me please? Thanks a lot Jirik Date Time Of Last Edit: 2015-10-19 08:51:31
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| [2015-10-19 09:24:02] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-30 09:44:27] |
| User90433 - Posts: 5 |
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I would like to ask if You find the problem. The service still not working.
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| [2015-10-30 09:53:56] |
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Are you still getting this message?: Alert SMS error: Authentication Failed. Restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-30 10:38:14] |
| User90433 - Posts: 5 |
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Yes, im still getting the message. Now I tried again both forms of my phone number (+420 and 00420), but it is still not working. Email alert is still OK, i obtained it.
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| [2015-10-30 10:45:20] |
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It is not your telephone number. There is something else wrong. We apologize for this. We are going to be checking on it again today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-30 10:48:08] |
| User90433 - Posts: 5 |
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Thank You, I will try it again on Monday.
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| [2015-10-30 18:10:14] |
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We determined the problem has something to do with your Sierra Chart password. We are making some changes to work around that. This will be released in version 1318 before Monday. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-02 11:08:19] |
| User90433 - Posts: 5 |
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I just downloaded and intalled prerelease version 1318, but the problem is still there. I again got the message Alert SMS error: Authentication Failed. Restart Sierra Chart.
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| [2015-11-02 19:45:26] |
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We think we know why. We are making another change which hopefully should resolve this. Please wait for version 1319 which should be out tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-04 18:16:51] |
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We think we know what the problem is. On the Sierra Chart Login window, if you do not have the option to save the password checked, then it can lead to this problem. We have solved it if you do not save the password. You need to update to the latest prerelease of Sierra Chart. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need version 1319 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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