Login Page - Create Account

Support Board


Date/Time: Wed, 25 Dec 2024 01:12:12 +0000



Post From: SMS alert notification not working

[2015-10-19 08:11:51]
User90433 - Posts: 5
Hello,

I would like to use SMS alert notification service, I bought additional service balance, I set the alert, I have enabled option to send SMS messages on alerts in my Account Control Panel of course.
When I set it to send alert on my email, it works well. But when I set it to send me an SMS, it doesnt work an this error appears:
Alert SMS error: Authentication Failed. Restart Sierra Chart.

I tried to restart SC several times, it didnt help.
I upgradet to the newest version of SC, restart it, but it again doesnt work and the erorr log is the same.
I am from Czech republic and I try to send the SMS on my phone number 777229630. I used properly the part before my number, to my country it is +420 or 00420. I tried both, but nothing works.

Can You help me please?

Thanks a lot

Jirik
Date Time Of Last Edit: 2015-10-19 08:51:31