Support Board
Date/Time: Mon, 23 Dec 2024 20:27:39 +0000
cannot log on for trial
View Count: 1582
| [2015-10-16 16:25:16] |
| User138581 - Posts: 4 |
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Have set up a trial through AMP and Rithmic, but cannot log on. Several re-attempts, but it just times out. All login details are correct
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| [2015-10-16 17:23:42] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-16 18:04:03] |
| User138581 - Posts: 4 |
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Software version: 1309 | 2015-10-16 18:02:39 Uses New Spreadsheets | 2015-10-16 18:02:39 Usage end date: 2015-10-31 | 2015-10-16 18:02:39 Enabled for: Advanced Features. | 2015-10-16 18:02:39 Enabled for: Advanced Features 2. | 2015-10-16 18:02:39 Enabled for: Sierra Chart Historical Data Service. | 2015-10-16 18:02:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-10-16 18:02:39 Current selected Data/Trading service: Rithmic Trading | 2015-10-16 18:02:39 Chart Update Interval: 500 | 2015-10-16 18:02:39 Time Zone: +00:00:00 (UTC+00) | 2015-10-16 18:02:39 2015-10-16 19:02:39 Local computer time | 2015-10-16 18:02:39 2015-10-16 18:02:39 Local computer time in UTC | 2015-10-16 18:02:39 2015-10-16 18:02:39 Local computer time in SC Time Zone | 2015-10-16 18:02:39 2015-10-16 18:02:39 Server time in UTC | 2015-10-16 18:02:39 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-10-16 18:02:39 Program path: C:\SierraChart\ | 2015-10-16 18:02:39 Data Files path: C:\SierraChart\Data\ | 2015-10-16 18:02:39 OS Version Number: 6.2 | 2015-10-16 18:02:39 Locale Information: C | 2015-10-16 18:02:39 Checking for new symbol settings for rim | 2015-10-16 18:02:39 Symbol settings are up-to-date for rim | 2015-10-16 18:02:40 Rithmic Trading | Port for executable: 52384 | 2015-10-16 18:02:44 Listening socket (164), port 52384 | Closed. | 2015-10-16 18:02:44 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-10-16 18:02:44 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52384 | 2015-10-16 18:02:46 Socket (4) | Connected. | 2015-10-16 18:02:46 Rithmic Trading | Connected to server. | 2015-10-16 18:02:46 Rithmic Trading | Sending logon request message. | 2015-10-16 18:02:46 Rithmic Trading | Starting the connection process to data and trading service. | 2015-10-16 18:02:46 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-10-16 18:02:46 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-10-16 18:02:46 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-10-16 18:02:49 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-10-16 18:02:49 Rithmic Trading | Server Name: DTC Bridge. | 2015-10-16 18:02:49 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2015-10-16 18:02:49 Rithmic Trading | Logon error from server | 2015-10-16 18:02:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:02:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:02:49 Socket (4) | Shutdown and closed. | 2015-10-16 18:02:49 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:02:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:02:49 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:02:51 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52384 | 2015-10-16 18:02:53 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:02:54 Socket (5) | Shutdown and closed. | 2015-10-16 18:02:54 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:02:54 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:02:54 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:02:54 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:02:54 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:02:56 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52384 | 2015-10-16 18:02:58 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:02:59 Socket (6) | Shutdown and closed. | 2015-10-16 18:02:59 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:02:59 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:02:59 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:02:59 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:02:59 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:03:01 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52384 | 2015-10-16 18:03:03 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:03:04 Socket (7) | Shutdown and closed. | 2015-10-16 18:03:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:04 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:04 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:04 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:04 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:03:06 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52384 | 2015-10-16 18:03:08 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:03:09 Socket (8) | Shutdown and closed. | 2015-10-16 18:03:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:09 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:09 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:09 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:09 Rithmic Trading | Port for executable: 52401 | 2015-10-16 18:03:11 Listening socket (624), port 52401 | Closed. | 2015-10-16 18:03:11 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2015-10-16 18:03:11 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52401 | 2015-10-16 18:03:13 Socket (9) | Connected. | 2015-10-16 18:03:13 Rithmic Trading | Connected to server. | 2015-10-16 18:03:13 Rithmic Trading | Sending logon request message. | 2015-10-16 18:03:13 Rithmic Trading | Starting the connection process to data and trading service. | 2015-10-16 18:03:13 Rithmic Trading | Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2015-10-16 18:03:13 Rithmic Trading | Connecting to Rithmic 01 US server. | 2015-10-16 18:03:13 Rithmic Trading | Server Alert: Market Data Connection Opened | 2015-10-16 18:03:15 Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-10-16 18:03:15 Rithmic Trading | Server Name: DTC Bridge. | 2015-10-16 18:03:15 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2015-10-16 18:03:15 Rithmic Trading | Logon error from server | 2015-10-16 18:03:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:15 Socket (9) | Shutdown and closed. | 2015-10-16 18:03:15 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:15 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:15 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:03:17 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52401 | 2015-10-16 18:03:19 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:03:20 Socket (10) | Shutdown and closed. | 2015-10-16 18:03:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:20 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:20 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:03:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52401 | 2015-10-16 18:03:24 Socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:03:25 Socket (11) | Shutdown and closed. | 2015-10-16 18:03:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:25 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:25 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:25 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:03:27 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52401 | 2015-10-16 18:03:29 Socket (12) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:03:30 Socket (12) | Shutdown and closed. | 2015-10-16 18:03:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:30 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:30 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:30 Rithmic Trading | Bridge process is still running. | 2015-10-16 18:03:32 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52401 | 2015-10-16 18:03:34 Socket (13) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2015-10-16 18:03:35 Socket (13) | Shutdown and closed. | 2015-10-16 18:03:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-10-16 18:03:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-10-16 18:03:35 Rithmic Trading | Disconnected from the server. | 2015-10-16 18:03:35 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-10-16 18:03:35 |
| [2015-10-16 18:41:00] |
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This is the relevant error message: Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2015-10-16 18:03:15 Refer to step 17 here about this: Rithmic Trading Platform Service: Setup Instructions Please be aware you may not be able to connect using Rithmic demo account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-16 18:41:19
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| [2015-10-16 19:08:19] |
| User138581 - Posts: 4 |
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You are right, I cannot connect using this software. As usual when dealing with US businesses, the buck just gets passed on. I have been TWO WEEKS trying to make a futures system work, first with Multicharts, now Sierra. Total waste of time and resources. I will have to fins some answers here in the UK, at least we know that customers matter!
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| [2015-10-16 19:15:02] |
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Please understand this is a Rithmic issue. Your experience is very extremely common. There is not a day that goes by, where someone does not have trouble connecting to Rithmic because of these restrictions. We can do 0% about it and we will not get involved in it because we can do nothing about it. Just expect when you are connecting with a Rithmic demo account, that it is not likely to work. At least we are honest with you and tell you it is not going to work. The best solution to use a different trading platform service other than Rithmic. We are tired of these kinds of problems and these kind of problems are extremely common. Have a look at the list of brokers here: https://www.sierrachart.com/index.php?page=doc/links.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-17 08:56:24
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| [2015-10-17 08:53:12] |
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For reliability with getting connections, we recommend TransAct/Infinity and CTS T4. You can get a demo account for both of these without difficulty. Rithmic ranks the absolute lowest with getting connected. The familiar "Permission denied" error can occur for 9 different reasons. So it is nothing but a guessing game to determine why it is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-19 17:50:45
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| [2015-10-19 12:31:59] |
| infpz - Posts: 826 |
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User138581, give me a ring. We can make this whole thing MUCH simpler. My direct number is 312-373-6228 and my email address is pz@infinityfutures.com. I will take good care of you. Thanks! Patrick Zielbauer |
| [2015-10-19 13:37:30] |
| User138581 - Posts: 4 |
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I have taken another route, thanks
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| [2015-10-19 13:39:13] |
| infpz - Posts: 826 |
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Sure thing, if you want to take another look, I host this every Monday at 3:15 PM CT: http://www.infinityfutures.com/charting-webinar.aspx?ref=pzie
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