Support Board
Date/Time: Mon, 23 Dec 2024 16:28:25 +0000
Problem getting updated data onto my charts
View Count: 788
| [2015-10-09 07:33:16] |
| User333666 - Posts: 4 |
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Hi, I cant seem to get data to show on my charts past the 2015-09-23 point (see attached). I have tried downloading and installing the latest version. Although installing okay it still does not update the chart, I have also closed and re-opened the chart with no difference. On the intraday data editor i can see the problem date, but if I delete the date and time then click "delete and download data from current position to end" it just re-adds the date 2015-09-23. When I restart Sierra, it appears that the data download is upto date in the message log: HD Request # 5 | Intraday download COMPLETE for XG#. Completion time: 0s. Unique request ID: 4 | 2015-10-09 08:20:43 Removed historical data download ID 4 | 2015-10-09 08:20:43 Real-time Intraday chart data file updates started for XG# | 2015-10-09 08:20:43 Could someone assist please as currently it's unusable? Thanks |
 2015-10-09_08h22_42.png / V - Attached On 2015-10-09 07:25:26 UTC - Size: 49.07 KB - 277 views |
| [2015-10-09 09:25:24] |
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The problem is you are using the incorrect symbol for the SC Forex Data service. That symbol is an IQ Feed symbol. The equivalent symbol will be GER30. You can find it in File >> Find Symbol. Here is the relevant documentation for this: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-10-09 10:44:21] |
| User333666 - Posts: 4 |
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Many thanks for that, my IQ had expired and I changed the feed to Sierra but the chart didn't update. Thanks again. |
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