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Date/Time: Mon, 16 Sep 2024 20:27:21 +0000



Post From: Problem getting updated data onto my charts

[2015-10-09 07:33:16]
User333666 - Posts: 4
Hi, I cant seem to get data to show on my charts past the 2015-09-23 point (see attached). I have tried downloading and installing the latest version. Although installing okay it still does not update the chart, I have also closed and re-opened the chart with no difference.

On the intraday data editor i can see the problem date, but if I delete the date and time then click "delete and download data from current position to end" it just re-adds the date 2015-09-23.

When I restart Sierra, it appears that the data download is upto date in the message log:

HD Request # 5 | Intraday download COMPLETE for XG#. Completion time: 0s. Unique request ID: 4 | 2015-10-09 08:20:43
Removed historical data download ID 4 | 2015-10-09 08:20:43
Real-time Intraday chart data file updates started for XG# | 2015-10-09 08:20:43


Could someone assist please as currently it's unusable?

Thanks
image2015-10-09_08h22_42.png / V - Attached On 2015-10-09 07:25:26 UTC - Size: 49.07 KB - 269 views