Support Board
Date/Time: Mon, 23 Dec 2024 08:02:18 +0000
DTC Server protocol version: 6. Client protocol version: 7. There is a protocol mismatch!
View Count: 837
| [2015-09-22 11:59:04] |
| rc7rader - Posts: 144 |
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When I have Allow Support for Sierra Chart Data Feeds checked under Data/Trade Service Settings and download intraday data, I keep getting the error "DTC - Server protocol version: 6. Client protocol version: 7. There is a protocol mismatch!" Because of this the message log window keeps coming out for every stock chart I open. This error seemed to have appeared recently. Below is the message log: Software version: 1296 | 2015-09-22 07:51:34 Uses New Spreadsheets | 2015-09-22 07:51:34 Usage end date: 2016-05-04 | 2015-09-22 07:51:34 Enabled for: Advanced Features. | 2015-09-22 07:51:34 Enabled for: Sierra Chart Historical Data Service. | 2015-09-22 07:51:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-09-22 07:51:34 Current selected Data/Trading service: Interactive Brokers | 2015-09-22 07:51:34 Chart Update Interval: 500 | 2015-09-22 07:51:34 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-09-22 07:51:34 2015-09-22 19:51:34 Local computer time | 2015-09-22 07:51:34 2015-09-22 11:51:34 Local computer time in UTC | 2015-09-22 07:51:34 2015-09-22 07:51:34 Local computer time in SC Time Zone | 2015-09-22 07:51:34 2015-09-22 11:51:34 Server time in UTC | 2015-09-22 07:51:34 Local computer UTC time and Server UTC time difference: 3 seconds. | 2015-09-22 07:51:34 Program path: D:\SierraChart3\ | 2015-09-22 07:51:34 Data Files path: D:\SierraChart\Data\ | 2015-09-22 07:51:34 OS Version Number: 6.2 | 2015-09-22 07:51:34 Locale Information: C | 2015-09-22 07:51:34 Checking for new symbol settings for ib | 2015-09-22 07:51:34 Symbol settings are up-to-date for ib | 2015-09-22 07:51:35 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-09-22 07:51:37 Socket (4) | Connected. | 2015-09-22 07:51:37 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-09-22 07:51:37 Interactive Brokers | TWS server version: 76 | 2015-09-22 07:51:37 Interactive Brokers | Connected. Waiting for account information. | 2015-09-22 07:51:37 IB Account information received. | 2015-09-22 07:51:37 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-09-22 07:51:37 Interactive Brokers | Connected to Live account. | 2015-09-22 07:51:37 Interactive Brokers | Year-Month last connected to Live account: 2015-09 | 2015-09-22 07:51:37 Interactive Brokers | Requesting Trade Positions (IB account data updates) for account: U672* | 2015-09-22 07:51:37 Next valid order ID: 21 | 2015-09-22 07:51:37 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2015-09-22 07:51:37 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2015-09-22 07:51:37 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2015-09-22 07:51:37 Next valid order ID: 21 | 2015-09-22 07:51:37 IB Account information received. | 2015-09-22 07:51:37 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2015-09-22 07:51:37 Interactive Brokers | Connected to Live account. | 2015-09-22 07:51:37 Interactive Brokers | Year-Month last connected to Live account: 2015-09 | 2015-09-22 07:51:37 Interactive Brokers | Received Trade Positions download end message for account U672* | 2015-09-22 07:51:37 Interactive Brokers | Requesting historical order fills for account U67*. | 2015-09-22 07:51:42 Interactive Brokers | Received Open orders end message. | 2015-09-22 07:51:42 Interactive Brokers | Starting real-time market data updates for: GIS. ID: 1 | 2015-09-22 07:51:45 Subscribing to real-time True Data for symbol: GIS SecType: STK Exchange: SMART Currency: USD | 2015-09-22 07:51:45 Interactive Brokers | Subscribing to Symbol: GIS, SecType: STK, Expiry: , Exchange: SMART, Currency: USD, Multiplier: | 2015-09-22 07:51:45 Intraday data recording state for symbol GIS is set to download 'Pending'. | 2015-09-22 07:51:45 HD Request # 2 | Downloading Intraday chart data for GIS to the file GIS.scid. Service: equities.us | 2015-09-22 07:51:45 HD Request # 2 | Download start Date-Time: 2015-09-12 07:51:45.000 | 2015-09-22 07:51:45 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2015-09-22 07:51:45 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-09-22 07:51:45 Socket (5) | Connected. | 2015-09-22 07:51:48 HD Request # 2 | Sending historical data logon request message. | 2015-09-22 07:51:48 DTC - Server protocol version: 6. Client protocol version: 7. There is a protocol mismatch! | 2015-09-22 07:51:48 HD Request # 2 | Error downloading historical Intraday data for GIS. Historical data logon error: Serving data is disabled | 2015-09-22 07:51:48 * Socket (5) | Shutdown and closed. | 2015-09-22 07:51:48 The network socket for historical data has been closed. | 2015-09-22 07:51:48 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GIS | 2015-09-22 07:51:48 HD Request # 3 | Downloading Intraday chart data for GIS to the file GIS.scid. Service: equities.us | 2015-09-22 07:51:48 HD Request # 3 | Download start Date-Time: 2015-09-12 07:51:48.000 | 2015-09-22 07:51:48 HD Request # 3 | Using server: scdf1.sierracharts.com port 10149 | 2015-09-22 07:51:48 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-09-22 07:51:48 Socket (6) | Connected. | 2015-09-22 07:51:49 HD Request # 3 | Sending historical data logon request message. | 2015-09-22 07:51:49 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-09-12 07:51:48. Record interval: 60. Symbol: GIS | 2015-09-22 07:51:49 HD Request # 3 | Decompressing data. | 2015-09-22 07:51:50 HD Request # 3 | Receiving Intraday data for GIS starting at 2015-09-14 09:30:00 | 2015-09-22 07:51:50 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-09-14 09:30:00 | 2015-09-22 07:51:50 Socket (6) | Shutdown and closed. | 2015-09-22 07:51:53 The network socket for historical data has been closed. | 2015-09-22 07:51:53 HD Request # 3 | Received 2375 records from 2015-09-14 09:30:00 to 2015-09-22 07:36:02 (7.9 days) and wrote 2375 records for GIS | 2015-09-22 07:51:53 HD Request # 3 | Intraday download COMPLETE for GIS. Completion time: 5s. Unique request ID: 1 | 2015-09-22 07:51:53 Removed historical data download ID 1 | 2015-09-22 07:51:53 Real-time Intraday chart data file updates started for GIS | 2015-09-22 07:51:53 Intraday data recording state for symbol GIS is set to download 'Pending'. | 2015-09-22 07:51:53 HD Request # 4 | Downloading Intraday chart data for GIS to the file GIS.scid. Service: ib | 2015-09-22 07:51:53 HD Request # 4 | Download start Date-Time: 2015-09-22 07:36:02.000 | 2015-09-22 07:51:53 HD Request # 4 | Requesting a total of 0 days and 5751 seconds. | 2015-09-22 07:51:53 HD Request # 4 | IB Backfill - Seconds requested: 5751. Seconds Remaining: 0. | 2015-09-22 07:51:53 HD Request # 4 | Requesting 5751 Seconds of data at 1 min with ending Date-Time at 2015-09-22 09:01:53 for GIS | 2015-09-22 07:51:53 HD Request # 4 | Processing historical data message from TWS | 2015-09-22 07:51:54 HD Request # 4 | Receiving Intraday data for GIS starting at 2015-09-22 07:27:00 | 2015-09-22 07:51:54 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-09-22 07:37:00 | 2015-09-22 07:51:54 HD Request # 4 | Received 26 records and wrote 15 records from 2015-09-22 07:26:00 to 2015-09-22 07:51:00. | 2015-09-22 07:51:54 HD Request # 4 | Received 26 records from 2015-09-22 07:27:00 to 2015-09-22 07:51:00 (24.0 minutes) and wrote 15 records for GIS | 2015-09-22 07:51:55 HD Request # 4 | Intraday download COMPLETE for GIS. Completion time: 2s. Unique request ID: 2 | 2015-09-22 07:51:55 Removed historical data download ID 2 | 2015-09-22 07:51:55 Real-time Intraday chart data file updates started for GIS | 2015-09-22 07:51:55 Interactive Brokers | Starting real-time market data updates for: AAPL. ID: 3 | 2015-09-22 07:52:24 Subscribing to real-time True Data for symbol: AAPL SecType: STK Exchange: SMART Currency: USD | 2015-09-22 07:52:24 Interactive Brokers | Subscribing to Symbol: AAPL, SecType: STK, Expiry: , Exchange: SMART, Currency: USD, Multiplier: | 2015-09-22 07:52:24 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2015-09-22 07:52:24 HD Request # 5 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2015-09-22 07:52:24 HD Request # 5 | Download start Date-Time: 2015-09-21 19:59:00.000 | 2015-09-22 07:52:24 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-09-22 07:52:24 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-09-22 07:52:24 Socket (7) | Connected. | 2015-09-22 07:52:25 HD Request # 5 | Sending historical data logon request message. | 2015-09-22 07:52:25 DTC - Server protocol version: 6. Client protocol version: 7. There is a protocol mismatch! | 2015-09-22 07:52:25 HD Request # 5 | Error downloading historical Intraday data for AAPL. Historical data logon error: Serving data is disabled | 2015-09-22 07:52:25 * Socket (7) | Shutdown and closed. | 2015-09-22 07:52:25 The network socket for historical data has been closed. | 2015-09-22 07:52:25 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AAPL | 2015-09-22 07:52:25 HD Request # 6 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: equities.us | 2015-09-22 07:52:25 HD Request # 6 | Download start Date-Time: 2015-09-21 19:59:00.000 | 2015-09-22 07:52:25 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2015-09-22 07:52:25 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-09-22 07:52:25 Socket (8) | Connected. | 2015-09-22 07:52:25 HD Request # 6 | Sending historical data logon request message. | 2015-09-22 07:52:25 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-09-21 19:59:00. Record interval: 60. Symbol: AAPL | 2015-09-22 07:52:26 HD Request # 6 | Decompressing data. | 2015-09-22 07:52:26 HD Request # 6 | Receiving Intraday data for AAPL starting at 2015-09-21 19:59:24 | 2015-09-22 07:52:26 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-09-21 19:59:24 | 2015-09-22 07:52:26 Socket (8) | Shutdown and closed. | 2015-09-22 07:52:26 The network socket for historical data has been closed. | 2015-09-22 07:52:26 HD Request # 6 | Received 95 records from 2015-09-21 19:59:24 to 2015-09-22 07:37:03 (11.6 hours) and wrote 95 records for AAPL | 2015-09-22 07:52:26 HD Request # 6 | Intraday download COMPLETE for AAPL. Completion time: 1s. Unique request ID: 3 | 2015-09-22 07:52:26 Removed historical data download ID 3 | 2015-09-22 07:52:26 Real-time Intraday chart data file updates started for AAPL | 2015-09-22 07:52:26 Intraday data recording state for symbol AAPL is set to download 'Pending'. | 2015-09-22 07:52:26 HD Request # 7 | Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: ib | 2015-09-22 07:52:26 HD Request # 7 | Download start Date-Time: 2015-09-22 07:37:03.000 | 2015-09-22 07:52:26 HD Request # 7 | Requesting a total of 0 days and 5723 seconds. | 2015-09-22 07:52:26 HD Request # 7 | IB Backfill - Seconds requested: 5723. Seconds Remaining: 0. | 2015-09-22 07:52:26 HD Request # 7 | Requesting 5723 Seconds of data at 1 min with ending Date-Time at 2015-09-22 09:02:26 for AAPL | 2015-09-22 07:52:26 HD Request # 7 | Processing historical data message from TWS | 2015-09-22 07:52:27 HD Request # 7 | Receiving Intraday data for AAPL starting at 2015-09-22 07:28:00 | 2015-09-22 07:52:27 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-09-22 07:38:00 | 2015-09-22 07:52:27 HD Request # 7 | Received 26 records and wrote 15 records from 2015-09-22 07:27:00 to 2015-09-22 07:52:00. | 2015-09-22 07:52:27 HD Request # 7 | Received 26 records from 2015-09-22 07:28:00 to 2015-09-22 07:52:00 (24.0 minutes) and wrote 15 records for AAPL | 2015-09-22 07:52:28 HD Request # 7 | Intraday download COMPLETE for AAPL. Completion time: 2s. Unique request ID: 4 | 2015-09-22 07:52:28 Removed historical data download ID 4 | 2015-09-22 07:52:28 Real-time Intraday chart data file updates started for AAPL | 2015-09-22 07:52:28 |
| [2015-09-22 17:38:44] |
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The real reason for the Message Log to open is this: HD Request # 5 | Error downloading historical Intraday data for AAPL. Historical data logon error: Serving data is disabled | 2015-09-22 07:52:25 * Update Sierra Chart to the latest prerelease by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate The protocol version mismatch error is not relevant. It is informational and does not cause any problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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