Home >> Support Board

Support Board

Date/Time: Sun, 08 Sep 2024 00:33:14 +0000

How to Post a Message for Support

"Flattern" shortcut.wrong function

View Count: 1758

[2015-09-14 20:29:12] #1 [Go To First Post]
User39949 - Posts: 25
Sometimes when I finish the position by Fattern shortcut it happens that instead of abolishing of all waiting commands and equalization of position, a new contract is bought. If I use the "Flattern" three times consecutively three new contracts are bought for the current price. The only way-out from this situation is to open "Trade window for chart" and to squeeze the button "Flattern" right there - then it works well. I think that this happens only if the price reaches the "profit target" but it is not completed. Could you advise me how to solve this problem?

[2015-09-14 21:28:41] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What you are describing is not possible. The Flatten functionality has a safeguard where multiple market orders will not be sent if the command is repeatedly used. Only one market order will be sent to flatten the position. We have verified this is the case. Possibly there is a problem with the Position Quantity itself. We see you are using Rithmic. Really it is hard for us to comment on this unless we were to see the Trade >> Trade Activity Log for these flatten orders you submitted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-14 21:29:01

[2015-09-28 09:33:17] #3 [Go To First Post]
User39949 - Posts: 25
Here I send you two links where you can see my trade activity in the moment when the function of "Flattern" shortcut was wrong (instead of closing of position it opened another Long position). In the first ( http://prntscr.com/8lcjph ) there is the chart window and in the second ( http://prntscr.com/8lcjw2 ) there is the trade activity log.

[2015-09-28 10:00:59] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Trade Activity Log should answer your own question. It shows very clearly that you did not use the "Flatten" command because the word "Flatten" is not in the Order Action Source description. You are in a better position to answer the question than we are since you knew exactly what you did. What we see at the beginning of the Trade Activity Log that you posted that you increased the size of your Position with Buy Market order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-28 10:02:17

[2015-10-09 16:10:59] #5 [Go To First Post]
User39949 - Posts: 25
You are right that the Trade activity log corresponds with what the chart shows. However, I want to point out to the fact that those Buy Market orders were generated after I had used the "Flattern" command (for which I use the combination of "ctrl" + "spce") twice consecutively and that is what I see as a mistake.

[2015-10-09 17:25:59] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Therefore, that keyboard combination is not assigned to the Flatten command. There is no mistake here. For more information, refer to: https://www.sierrachart.com/index.php?page=doc/doc_TradeWindow.html#KeyboardShortcuts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-09 17:26:46

[2015-10-20 20:44:43] #7 [Go To First Post]
User39949 - Posts: 25
However, I have set the keyboard combination of "ctrl" + "spce" for the "Flattern" command on my own, because software Sierrachart enables it. You can see my setting of the "Flattern" command in the screenshot: http://prntscr.com/8tgv1g

[2015-10-21 01:46:12] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We set up a keyboard shortcut for the Flatten command to be Control + Space and it did properly mapped to the Flatten command. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-10-24 17:35:43] #9 [Go To First Post]
User39949 - Posts: 25
So after that, what you have written, you probably believe, that I have set up the keyboard combination of Control + Space for the "Flattern" command. In this situation, are you willing to admit that in the rare cases this combination doesn´t function correctly - I mean, when the long position wasn´t closed but on the contrary it was increased after I had used the combination Control + Space for the "Flattern"?

[2015-10-24 20:37:33] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this situation, are you willing to admit that in the rare cases this combination doesn´t function correctly - I mean, when the long position wasn´t closed but on the contrary it was increased after I had used the combination Control + Space for the "Flattern"? We cannot acknowledge this because it is not possible. The Trade Activity Log made it clear that the Flatten command was not invoked. So the question is was there an incorrect mapping to the wrong command within Sierra Chart for the particular keyboard shortcut? We will run a technical review to see if this is possible, but there is no known case of this and we do not believe it is possible. Either the mapping did not work correctly at the the operating system level, you did something wrong with the keyboard entry, there was a hardware problem with your keyboard, you have misconfigured the keyboard shortcuts, or some other unknown problem. We did not see exactly what you were doing, the log indicates the flatten action was not invoked, we do not know how everything was configured at the time, and various other unknown variables are just not known. So it is impossible for us to comment on this other than to say it is not possible for this to be a fault within Sierra Chart itself. Although we will run a review of keyboard shortcuts to make sure there are no problems with those and to ensure it is not possible for a keyboard shortcut to be incorrectly mapped to the wrong command. So the problem is not consistently reproducible? If the purpose of this is try to understand why this happened, all we can say is that the keyboard shortcut that you had set up for the flatten command, if any, was not actually invoked and another command was. Did you have a keyboard shortcut set up for Buy market? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-24 23:59:32

[2015-10-24 20:55:50] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The prior post has been updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-10-26 04:53:06] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have reviewed the Sierra Chart keyboard shortcut functionality and there are no problems with it. The code functions 100% perfectly and consistently each and every single time. Therefore, the reason for the issue is something external to Sierra Chart and we gave some possible reasons. We will not provide any further support on this. This matter is considered closed. We recommend not using keyboard shortcuts if you continue to have this issue and you should also always enable confirmations so you confirm the order type is what you expect. We are certain this is not an issue within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-10-26 04:53:25

To post a message in this thread, you need to log in with your Sierra Chart account: