Support Board
Date/Time: Sun, 22 Dec 2024 17:37:46 +0000
New computer - data and settings transferred, but problem with spreadsheet conversion
View Count: 949
| [2015-08-25 18:57:23] |
| User0123 - Posts: 36 |
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I recently purchased a new computer, successfully downloaded Sierra Chart software and transferred settings and data per the instructions on the SC website. Upon loading a chartbook, however, there seemed to be problems with my custom spreadsheets. The message log stated: Launching C:\SierraChart\SpreadsheetFileConverter.exe with parameters: "C:\SierraChart\Data\Dl.scwbf" "Dl.scss" 67396 -culture=1033 | 2015-08-25 14:31:26 Launching C:\SierraChart\SpreadsheetFileConverter.exe with parameters: "C:\SierraChart\Data\Dg.scwbf" "Dg.scss" 67398 -culture=1033 | 2015-08-25 14:31:26 Launching C:\SierraChart\SpreadsheetFileConverter.exe with parameters: "C:\SierraChart\Data\D1Hl.scwbf" "D1Hl.scss" 67442 -culture=1033 | 2015-08-25 14:31:26 Message from the spreadsheet file converter: Unhandled exception in the conversion process. | 2015-08-25 14:31:27 * Spreadsheet conversion process running. | 2015-08-25 14:31:27 Message from the spreadsheet file converter: Unhandled exception in the conversion process. | 2015-08-25 14:31:27 * Spreadsheet conversion process running. | 2015-08-25 14:31:27 Unable to open C:\SierraChart\Data\Dl.scwbf because the spreadsheet file conversion failed. | 2015-08-25 14:31:27 * Unable to open C:\SierraChart\Data\Dg.scwbf because the spreadsheet file conversion failed. | 2015-08-25 14:31:27 * Spreadsheet conversion process running. | 2015-08-25 14:31:27 Message from the spreadsheet file converter: Unhandled exception in the conversion process. | 2015-08-25 14:31:27 * Unable to open C:\SierraChart\Data\D1Hl.scwbf because the spreadsheet file conversion failed. | 2015-08-25 14:31:27 * Any and all help in resolving this issue would be very much appreciated |
| [2015-08-25 19:15:38] |
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You need to use the version of Sierra Chart with Old Spreadsheets. Here is the download link: https://www.sierrachart.com/downloads/SierraChartSetup.exe Use this link to download and install Sierra Chart. This will solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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