Support Board
Date/Time: Sun, 22 Dec 2024 22:19:20 +0000
Post From: New computer - data and settings transferred, but problem with spreadsheet conversion
| [2015-08-25 18:57:23] |
| User0123 - Posts: 36 |
|
I recently purchased a new computer, successfully downloaded Sierra Chart software and transferred settings and data per the instructions on the SC website. Upon loading a chartbook, however, there seemed to be problems with my custom spreadsheets. The message log stated: Launching C:\SierraChart\SpreadsheetFileConverter.exe with parameters: "C:\SierraChart\Data\Dl.scwbf" "Dl.scss" 67396 -culture=1033 | 2015-08-25 14:31:26 Launching C:\SierraChart\SpreadsheetFileConverter.exe with parameters: "C:\SierraChart\Data\Dg.scwbf" "Dg.scss" 67398 -culture=1033 | 2015-08-25 14:31:26 Launching C:\SierraChart\SpreadsheetFileConverter.exe with parameters: "C:\SierraChart\Data\D1Hl.scwbf" "D1Hl.scss" 67442 -culture=1033 | 2015-08-25 14:31:26 Message from the spreadsheet file converter: Unhandled exception in the conversion process. | 2015-08-25 14:31:27 * Spreadsheet conversion process running. | 2015-08-25 14:31:27 Message from the spreadsheet file converter: Unhandled exception in the conversion process. | 2015-08-25 14:31:27 * Spreadsheet conversion process running. | 2015-08-25 14:31:27 Unable to open C:\SierraChart\Data\Dl.scwbf because the spreadsheet file conversion failed. | 2015-08-25 14:31:27 * Unable to open C:\SierraChart\Data\Dg.scwbf because the spreadsheet file conversion failed. | 2015-08-25 14:31:27 * Spreadsheet conversion process running. | 2015-08-25 14:31:27 Message from the spreadsheet file converter: Unhandled exception in the conversion process. | 2015-08-25 14:31:27 * Unable to open C:\SierraChart\Data\D1Hl.scwbf because the spreadsheet file conversion failed. | 2015-08-25 14:31:27 * Any and all help in resolving this issue would be very much appreciated |