Support Board
Date/Time: Sun, 22 Dec 2024 14:04:07 +0000
Platinum Oct data missing
View Count: 802
| [2015-08-18 17:03:20] |
| User438810 - Posts: 50 |
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PLV5 futures contract is missing data between the June and Oct rollover. I did the delete all data and dload process and still nothing.
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 Untitled.png / V - Attached On 2015-08-18 17:01:25 UTC - Size: 98.75 KB - 293 views Attachment Deleted. |
| [2015-08-18 18:11:08] |
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The chart looks correct for us: http://www.sierrachart.com/image.php?l=1439921400797.png Follow the instructions here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading And be sure to follow the instructions exactly as given. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-08-19 13:30:05] |
| User438810 - Posts: 50 |
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I tried that and it's still not working. I have the most up-to-date version.
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| [2015-08-19 18:13:59] |
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This problem is now corrected. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After that is done go to the chart and select Edit >>Delete All Data and Download. Press Yes and Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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