Support Board
Date/Time: Sun, 22 Dec 2024 11:28:23 +0000
TICK-NYSE
View Count: 748
| [2015-08-14 13:54:23] |
| startledbymoth - Posts: 39 |
|
Downloaded upgrade today and wish I had not. Have all data live today but TICK-NYSE, which is not showing data in chart. Followed directions in 7.1: "Go to your chart and use your mouse pointer to point to where you want to begin the historical Intraday data download at. This will be right before the missing or incomplete Intraday data. Right-click your pointer and select Delete and Download Data on the chart shortcut menu . . ." First time, at about 9:03 EST, Sierra Chart pop up menu asked, "Confirm deletion of data for TICK-NYSE starting at 2015-08-14 09:00:00." I confirmed, saw green historic download complete but nothing for today 2015-08-14. Second and subsequent time, pop up prompt does not even acknowledge today's date, even though cursor is in 2015-08-14 at 09:00:00. Instead, prompt asks "Confirm deletion of data for TICK-NYSE starting at 2015-08-13 16:00:00." I confirm this, but no datat for today. PLEASE FIX THIS. This is the second time I lost TICK data after download upgrade. |
| [2015-08-14 16:48:02] |
| startledbymoth - Posts: 39 |
|
Following up, I noticed I had reported the incorrect time. I should have said "Confirm deletion of data for TICK-NYSE starting at 2015-08-14 09:30:00." I confirmed, saw green historic download complete but nothing for today 2015-08-14. Second and subsequent time, pop up prompt does not even acknowledge today's date, even though cursor is in 2015-08-14 at 09:30:00. Instead, prompt asks "Confirm deletion of data for TICK-NYSE starting at 2015-08-13 16:00:00." I confirm this, but no data for today. I mistakenly referred to the time as "09:00:00" when the time was actually 9:30, the start of the RTH and the start of the necessary data. Still no data for TICK, all other data live and current. Please advise, thanks. |
| [2015-08-14 17:17:33] |
| |
|
Refer to this thread: Announcement: NYSE TICK Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: