Support Board
Date/Time: Sat, 21 Dec 2024 18:35:55 +0000
TDAmeritrade data will not stream
View Count: 893
| [2015-07-22 14:24:28] |
| southworth123 - Posts: 9 |
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The system connects to you website. lthe green bar has following info: DF{22 ST:3. The data stream will not start! |
| [2015-07-22 14:51:06] |
| southworth123 - Posts: 9 |
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The data is still not streaming Help!!!! Jerry |
| [2015-07-22 15:08:59] |
| southworth123 - Posts: 9 |
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The sierra chart software had now made 2150 requests for the data stream. Is there any support people in today? Why is it taking so long for a response??? |
| [2015-07-22 16:32:14] |
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Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-22 16:53:39] |
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Letting you know we have tested our TD Ameritrade account and we are receiving real-time stock data. So we need to see the Message Log to have a better understanding about the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-22 20:09:26] |
| southworth123 - Posts: 9 |
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TD Ameritrade | Streamer request #23 sent. | 2015-07-22 15:06:49 HTTP request #23 returned the following error: Windows error code 12031: The connection with the server was reset | 2015-07-22 15:06:49 Lost the connection with the streamer. (Request 23) Will re-request data. | 2015-07-22 15:06:49 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2015-07-22 15:06:49 TD Ameritrade | Streamer request #24 sent. | 2015-07-22 15:06:51 HTTP request #24 returned the following error: Windows error code 12031: The connection with the server was reset | 2015-07-22 15:06:51 Lost the connection with the streamer. (Request 24) Will re-request data. | 2015-07-22 15:06:51 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2015-07-22 15:06:51 TD Ameritrade | Streamer request #25 sent. | 2015-07-22 15:06:53 HTTP request #25 returned the following error: Windows error code 12031: The connection with the server was reset | 2015-07-22 15:06:54 Lost the connection with the streamer. (Request 25) Will re-request data. | 2015-07-22 15:06:54 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2015-07-22 15:06:54 TD Ameritrade | Streamer request #26 sent. | 2015-07-22 15:06:56 HTTP request #26 returned the following error: Windows error code 12031: The connection with the server was reset | 2015-07-22 15:06:56 Lost the connection with the streamer. (Request 26) Will re-request data. | 2015-07-22 15:06:56 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2015-07-22 15:06:56 TD Ameritrade | Streamer request #27 sent. | 2015-07-22 15:06:58 HTTP request #27 returned the following error: Windows error code 12031: The connection with the server was reset | 2015-07-22 15:06:58 Lost the connection with the streamer. (Request 27) Will re-request data. | 2015-07-22 15:06:58 If the data feed does not resume, reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed'. | 2015-07-22 15:06:58 TD Ameritrade | Streamer request #28 sent. | 2015-07-22 15:07:00 |
| [2015-07-22 20:51:11] |
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This is the relevant error message: HTTP request #23 returned the following error: Windows error code 12031: The connection with the server was reset | 2015-07-22 15:06:49 Have you been using Sierra Chart with TD Ameritrade without a problem and suddenly this problem is occurring today? How many symbols is Sierra Chart tracking? We apologize for the delay with this, but there is not an easy answer to this and we do not control the TD Ameritrade server or know much about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-22 21:23:44] |
| southworth123 - Posts: 9 |
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i used it a few days and it worked fine. Starting two days it would not stream. I'm tracking CVG * CBB. I also talked to TDAmeritrade support and they told me the ere sending the data to your server. I also using serria on trans act futures and that work fine jerry |
| [2015-07-22 21:35:04] |
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TD Ameritrade support will be of little help. Our servers have no involvement in this at all other than for historical data. The real-time data connection is direct to the TD Ameritrade server. Are you running any firewall software on your computer other than the Windows firewall? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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