Support Board
Date/Time: Sat, 21 Dec 2024 17:57:43 +0000
My charts aren't updating..only 1 15min candle and it's 10:00AM EST
View Count: 787
| [2015-07-13 14:02:39] |
| The Stealthy Trader - Posts: 185 |
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Please advise.. Ameritrade is the data provider. Their charts are working fine... Date Time Of Last Edit: 2015-07-13 14:03:10
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| [2015-07-13 17:03:07] |
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Refer to help topic 3.4: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.4 If you are not receiving data from TD Ameritrade and you are using the correct symbol, then contact TD Ameritrade. Otherwise, we recommend using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed We have tested TD Ameritrade now and we do not observe a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-13 17:03:29
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| [2015-07-14 02:53:59] |
| The Stealthy Trader - Posts: 185 |
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Yes, it's no wonder that you're not experiencing the problem any longer as your response was 3 hours after my initial post.. They or you guys obviously resolved the issue in that time span. How might we "communicate" in real time when such issues occur? J. |
| [2015-07-14 05:00:35] |
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It could not have been anything we had done because Sierra Chart has no involvement with the real-time TD Ameritrade data feed. The Support Board is the best real-time communication. And if there was an issue with the Sierra Chart data feed itself, we would have been on top of it very quickly. Within a matter of minutes. A problem like what you are describing is not within our control and it would not necessarily help to deliver a faster response because we cannot directly solve the problem but only analyze it and give the best information we can about it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-14 05:00:52
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