Support Board
Date/Time: Wed, 05 Feb 2025 04:50:04 +0000
Add custom study
View Count: 873
| [2015-07-07 18:08:40] |
| SgtJ - Posts: 154 |
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Recently upgraded a build to 1261. Everything went fine. Added custom studies w/out any issue, etc. I just attempted to add a new chart with a custom study and when I clicked the "add custom study" button via F6, the platform hangs for about 30seconds before the custom studies are displayed (by hangs I mean time/sales doesn't continue to show new data, etc). Any idea why this is happening when all was fine just yesterday? Should I recompile all studies under 1261?
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| [2015-07-07 20:43:07] |
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We can tell more precisely where the problem is. Install the latest prerelease. If you already have the prerelease version, download and install it again because we made a revision to it. Beside the Analysis >> Studies >> Add Custom Study button there is a checkbox "Debug Log". Enable this. Press the Add Custom Study button. The necessary logging will be saved to a file in the Logs subfolder of the Sierra Chart folder with a filename format similar to this: Message Log 2015-07-04 104051.log Attach this file here and we will see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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