Support Board
Date/Time: Fri, 22 Nov 2024 22:57:53 +0000
Pending order will not cancel
View Count: 1718
| [2013-06-07 14:37:56] |
| GaryD - Posts: 61 |
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I have a pending buy stop order that will not cancel, will not move, etc. I have disconnected and reconected, I then restarted the computer, nothing worked. I called my broker and they show nothing on their side. What is concerning to me is that I then opened my laptop, and it was not on before, but it picked up the same pending order. Please advise. Thanks
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| [2013-06-07 15:49:48] |
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With the way that you describe it, it is 100% certain the trading backend is holding that order. Please contact your broker and have them investigate this more thoroughly. Sierra Chart is not going to display an order on a whole different system, if it does not exist on the trading server. It might not actually be working, but this is going to be a server-side issue. So apparently the order is "Pending Open". So what they need to do is remove it from the system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-07 15:50:12
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| [2013-06-07 19:27:24] |
| maxpi - Posts: 181 |
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Are you with Interactivebrokers?
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| [2013-06-07 20:40:49] |
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They are not.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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