Support Board
Date/Time: Sun, 22 Dec 2024 05:43:07 +0000
Pricing message
View Count: 756
| [2015-06-26 18:52:37] |
| User976963 - Posts: 1 |
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I keep getting a system message "-Notice: Your Additional Service Balance of 2.75 USD is too low to cover next months fee of 38.25 USD for the monthly billed features for your Sierra Chart account. You will need to make a payment of 35.5 USD. Enable/Disable Account Features.". I made one payment of $35.50. Then I got the message again, so I thought the payment did not go through. I made another. 1. Can you please credit the 2nd payment back to my card? 2. Why do I keep getting that message? Thanks. -Steve |
| [2015-06-26 19:00:52] |
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You have multiple Sierra Chart accounts, the notice is for the following account: kinglenk2015 You have made the two payments to a different Sierra Chart account. Let us know if you would like to either refund the payments or to transfer them to the other account. Sierra Chart Support |
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