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My CQG connection.isn't working what should I do next?

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[2015-06-17 20:10:41] #1 [Go To First Post]
User992108 - Posts: 31
I have a CQG connection.and have entered my Password & Username but not connecting , what should I do next?

[2015-06-17 20:42:47] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-17 20:52:51] #3 [Go To First Post]
User992108 - Posts: 31
Software version: 1261 \| 2015-06-17 20:50:01 Uses New Spreadsheets \| 2015-06-17 20:50:01 Usage end date: 2015-07-12 \| 2015-06-17 20:50:01 Enabled for: Advanced Features. \| 2015-06-17 20:50:01 Enabled for: Advanced Features 2. \| 2015-06-17 20:50:01 Enabled for: Sierra Chart Historical Data Service. \| 2015-06-17 20:50:01 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-06-17 20:50:01 Active service: CQG FIX Trading \| 2015-06-17 20:50:01 Time Zone: +00:00:00 (UTC+00) \| 2015-06-17 20:50:01 2015-06-17 16:50:01 Local computer clock time \| 2015-06-17 20:50:01 2015-06-17 20:50:01 GMT time \| 2015-06-17 20:50:01 2015-06-17 20:50:01 Time zone adjusted time \| 2015-06-17 20:50:01 Time difference to server time: 1 seconds. \| 2015-06-17 20:50:01 Program path: C:\SierraChart\ \| 2015-06-17 20:50:01 Data Files path: C:\SierraChart\Data\ \| 2015-06-17 20:50:01 OS Version Number: 6.1 \| 2015-06-17 20:50:01 Locale Information: C \| 2015-06-17 20:50:01 Checking for new symbol settings for cqg \| 2015-06-17 20:50:01 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-06-17 20:50:01 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-06-17 20:50:01 Symbol settings are up-to-date for cqg \| 2015-06-17 20:50:02 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-06-17 20:50:07 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:07 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:07 socket (2) \| Connected. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:07 socket (2) \| Shutdown and closed. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:07 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:07 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:07 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:07 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:12 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:12 socket (3) \| Connected. \| 2015-06-17 20:50:12 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:13 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:13 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:13 socket (3) \| Shutdown and closed. \| 2015-06-17 20:50:13 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:13 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:13 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:13 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:13 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:13 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:13 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:13 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:18 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:18 socket (4) \| Connected. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:18 socket (4) \| Shutdown and closed. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:18 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:18 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:18 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:18 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:23 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:23 socket (5) \| Connected. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:23 socket (5) \| Shutdown and closed. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:23 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:23 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:23 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:23 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:28 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:28 socket (6) \| Connected. \| 2015-06-17 20:50:28 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:29 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:29 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:29 socket (6) \| Shutdown and closed. \| 2015-06-17 20:50:29 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:29 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:29 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:29 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:29 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:29 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:29 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:34 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:34 socket (7) \| Connected. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:34 socket (7) \| Shutdown and closed. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:34 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:34 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:34 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:34 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:39 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:39 socket (8) \| Connected. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:39 socket (8) \| Shutdown and closed. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:39 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:39 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:39 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:39 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:44 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:44 socket (9) \| Connected. \| 2015-06-17 20:50:44 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:45 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:45 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:45 socket (9) \| Shutdown and closed. \| 2015-06-17 20:50:45 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:45 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:45 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:45 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:45 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:45 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:45 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:45 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:50 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:50 socket (10) \| Connected. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:50 socket (10) \| Shutdown and closed. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:50 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:50 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:50 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:50 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:50 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:50:55 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:50:55 socket (11) \| Connected. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:50:55 socket (11) \| Shutdown and closed. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:50:55 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:50:55 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:50:55 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:50:55 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:50:55 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:00 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:00 socket (12) \| Connected. \| 2015-06-17 20:51:00 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:01 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:01 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:01 socket (12) \| Shutdown and closed. \| 2015-06-17 20:51:01 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:01 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:01 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:01 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:01 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:01 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:01 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:01 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:06 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:06 socket (13) \| Connected. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:06 socket (13) \| Shutdown and closed. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:06 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:06 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:06 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:06 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:11 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:11 socket (14) \| Connected. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:11 socket (14) \| Shutdown and closed. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:11 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:11 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:11 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:11 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:11 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:16 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:16 socket (15) \| Connected. \| 2015-06-17 20:51:16 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:17 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:17 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:17 socket (15) \| Shutdown and closed. \| 2015-06-17 20:51:17 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:17 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:17 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:17 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:17 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:17 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:17 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:22 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:22 socket (16) \| Connected. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:22 socket (16) \| Shutdown and closed. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:22 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:22 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:22 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:22 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:22 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:27 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:27 socket (17) \| Connected. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:27 socket (17) \| Shutdown and closed. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:27 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:27 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:27 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:27 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:27 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:32 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:32 socket (18) \| Connected. \| 2015-06-17 20:51:32 CQG FIX Trading FIX: Sending the Logon message. \| 2015-06-17 20:51:33 CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| 2015-06-17 20:51:33 CQG FIX Trading FIX: Sending a Logout message. Text = Received Logout message. \| 2015-06-17 20:51:33 socket (18) \| Shutdown and closed. \| 2015-06-17 20:51:33 CQG FIX Trading FIX: Logged out and disconnected. \| 2015-06-17 20:51:33 CQG FIX Trading FIX: Disconnected. \| 2015-06-17 20:51:33 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2015-06-17 20:51:33 To prevent further connection attempts, select 'File >> Disconnect'. \| 2015-06-17 20:51:33 CQG FIX Trading FIX: DisconnectFIX called. \| 2015-06-17 20:51:33 CQG FIX Trading \| Disconnected. \| 2015-06-17 20:51:33 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2015-06-17 20:51:33 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2015-06-17 20:51:38 socket (0) \| Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2015-06-17 20:51:38

[2015-06-17 21:01:02] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: CQG FIX Trading FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. \| Contact your broker and let them know you are getting this message. They need to enable the FIX service for your CQG account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-06-18 16:36:43] #5 [Go To First Post]
User992108 - Posts: 31
they have enabled it and it goes green but it still doesn't show my charts. or anything else. what do I do next?

[2015-06-18 16:42:25] #6 [Go To First Post]
Sierra Chart - Max - Posts: 5657
After the connection to CQG, to open a Chart continue with step #3 here: https://www.sierrachart.com/index.php?page=doc/doc_GettingStarted.php#Step3 Sierra Chart Support Date Time Of Last Edit: 2015-06-18 17:59:21

[2015-06-18 18:46:46] #7 [Go To First Post]
User992108 - Posts: 31
Ok, I understand that, but I have a chart book I've loaded on Sierra. And that’s what I need working. How do I go about getting that up and running? It just shows black in my window.

[2015-06-18 19:08:30] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to change the symbols of those charts to match the CQG symbols. Follow the instructions here for each of the charts in that Chartbook: https://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html#ChangingChartSymbol Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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