Support Board
Date/Time: Sun, 22 Dec 2024 14:57:01 +0000
cant login to datafeed/broker
View Count: 1088
| [2015-06-11 15:01:45] |
| Cavalry3162 - Posts: 523 |
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Hello Support, i've upgraded to the latest version yesterday and cannot login to my broker / datafeed anymore.. its a CQG / deepdiscounttrading account and it says to me: CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-11 10:58:56 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-11 10:58:56 socket (81) | Connected. | 2015-06-11 10:58:56 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-11 10:58:56 CQG FIX Trading | Connected to trading server. | 2015-06-11 10:58:56 CQG FIX Trading | Not connecting to market data server because Username is not specified. | 2015-06-11 10:58:56 CQG FIX Trading FIX - FCM name: Wedbush | 2015-06-11 10:58:56 File >> Disconnect selected. | 2015-06-11 10:59:01 CQG FIX Trading FIX: DisconnectFIX called. | 2015-06-11 10:59:01 CQG FIX Trading FIX: Sending a Logout message. | 2015-06-11 10:59:01 CQG FIX Trading | Disconnected. | 2015-06-11 10:59:01 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-06-11 10:59:01 socket (81) | Shutdown and closed. | 2015-06-11 10:59:01 CQG FIX Trading FIX: Logged out and disconnected. | 2015-06-11 10:59:01 CQG FIX Trading FIX: Disconnected. | 2015-06-11 10:59:01 however, username and password are filled into the settings, as they were yesterday. please advise. thanks, Andreas |
| [2015-06-11 18:27:24] |
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Select Global Settings >> Data/Trade Service settings. There are two Usernames and Passwords for CQG FIX Trading. Make sure they are both set to be the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-11 18:32:23] |
| Cavalry3162 - Posts: 523 |
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is this new? it did work yesterday flawlessly and there was never any user filled in in the market data field as i am not subscribed to any market data through ddt. i am subscribed to the sierra feed.. however, here's the latest log: CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-11 14:29:09 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-11 14:29:09 socket (86) | Connected. | 2015-06-11 14:29:09 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-11 14:29:10 CQG FIX Trading | Connected to trading server. | 2015-06-11 14:29:10 CQG FIX Trading | Connecting to market data server. | 2015-06-11 14:29:10 Connecting to websocket server. | 2015-06-11 14:29:10 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-06-11 14:29:10 CQG FIX Trading FIX - FCM name: Wedbush | 2015-06-11 14:29:10 Socket (87) | Connected. | 2015-06-11 14:29:10 Socket (87) | Starting SSL connection. | 2015-06-11 14:29:10 Socket (87) | SSL connection established. | 2015-06-11 14:29:10 Opening websocket. | 2015-06-11 14:29:10 Sending websocket handshake. | 2015-06-11 14:29:10 Received websocket handshake acknowledgment. | 2015-06-11 14:29:10 Web socket state is now open. | 2015-06-11 14:29:10 CQG FIX Trading | Websocket connected. | 2015-06-11 14:29:10 CQG FIX Trading | Sending market data logon message. | 2015-06-11 14:29:10 CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-06-11 14:29:11 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-11 14:29:11 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-11 14:29:11 CQG FIX Trading FIX: DisconnectFIX called. | 2015-06-11 14:29:11 CQG FIX Trading FIX: Sending a Logout message. | 2015-06-11 14:29:11 Socket (87) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-11 14:29:11 Socket (87) | SSL has been shut down. | 2015-06-11 14:29:11 Socket (87) | SSL object has been freed. SSL state is now disconnected. | 2015-06-11 14:29:11 Socket (87) | Shutdown and closed. | 2015-06-11 14:29:11 CQG FIX Trading | Websocket closed. | 2015-06-11 14:29:11 CQG FIX Trading | Disconnected. | 2015-06-11 14:29:11 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-11 14:29:11 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-06-11 14:29:11 socket (86) | Shutdown and closed. | 2015-06-11 14:29:11 CQG FIX Trading FIX: Logged out and disconnected. | 2015-06-11 14:29:11 CQG FIX Trading FIX: Disconnected. | 2015-06-11 14:29:11 |
| [2015-06-11 18:42:32] |
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OK we did not realize you are using the Sierra Chart Exchange Data Feed. Therefore remove the Username and Password for market data from Global Settings >>Data/Trade Service Settings. This is the reason for the disconnection: CQG FIX Trading | Market data logon unsuccessful. Server message: Logon failed: Trader is not enabled to use SierraChart client application. Please contact your FCM. | 2015-06-11 14:29:11 *
However, in the first post that you posted, there is no connection problem. So we are not aware of what the issue is. The connection was perfectly fine and then you manually disconnected three seconds after connecting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-11 18:43:24
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| [2015-06-11 18:46:20] |
| Cavalry3162 - Posts: 523 |
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ok, removed the data feed user and pass.. no i did no manual disconnect.. tried it again, this time it took a while for him to cancel the connect: CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-11 14:44:05 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-11 14:44:05 socket (91) | Connected. | 2015-06-11 14:44:05 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-11 14:44:05 CQG FIX Trading | Connected to trading server. | 2015-06-11 14:44:05 CQG FIX Trading | Not connecting to market data server because Username is not specified. | 2015-06-11 14:44:05 CQG FIX Trading FIX - FCM name: Wedbush | 2015-06-11 14:44:06 Service connection timed out. Will disconnect and retry. | 2015-06-11 14:45:05 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-11 14:45:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-11 14:45:05 CQG FIX Trading FIX: DisconnectFIX called. | 2015-06-11 14:45:05 CQG FIX Trading FIX: Sending a Logout message. | 2015-06-11 14:45:05 CQG FIX Trading | Disconnected. | 2015-06-11 14:45:05 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-11 14:45:05 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-06-11 14:45:05 socket (91) | Shutdown and closed. | 2015-06-11 14:45:05 CQG FIX Trading FIX: Logged out and disconnected. | 2015-06-11 14:45:05 CQG FIX Trading FIX: Disconnected. | 2015-06-11 14:45:05 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-11 14:45:10 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-11 14:45:10 socket (92) | Connected. | 2015-06-11 14:45:10 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-11 14:45:10 CQG FIX Trading | Connected to trading server. | 2015-06-11 14:45:10 CQG FIX Trading | Not connecting to market data server because Username is not specified. | 2015-06-11 14:45:10 CQG FIX Trading FIX - FCM name: Wedbush | 2015-06-11 14:45:11 |
| [2015-06-11 18:47:54] |
| Cavalry3162 - Posts: 523 |
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maybe i copied the wrong log.. now that i've read my first post again.. but the problem is, i dont get any data anymore. and this without a manual disconnect.. |
| [2015-06-11 18:58:46] |
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OK we see the problem. We are fixing this now. Give us about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-11 19:34:52] |
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This problem is now solved. Update with Help >> Download Prerelease. Here are the instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Make sure you download the prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-11 19:48:37] |
| Cavalry3162 - Posts: 523 |
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i can confirm the issue has been fixed. thanks for the quick fix, this is truly amazing |
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