Support Board
Date/Time: Sun, 22 Dec 2024 10:32:45 +0000
Information Request
View Count: 1204
| [2015-06-08 12:23:55] |
| dtjacomej - Posts: 10 |
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Hey Guys, I’m not sure if you guys remember, but a while ago we started having problems with the charts package, meaning that to this day we can connect normally to the trading platform but the charts have a connectivity problem, they won’t connect. We thought that it was some kind of setup within the connection but it seems that it has to do with the internet provider. Please send us the sierra charts tech specs to be able to send them to the internet provider to solve the issue. Thanks Jose |
| [2015-06-08 16:13:51] |
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We need to understand the problem better. Are you able to log into Sierra Chart? The question is whether you are unable to login to the Sierra Chart charting and trading software, or unable to connect to the data feed/trade server. For help to answer this question, please review help topic number 62 here: http://www.sierrachart.com/index.php?l=helpdetails62.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-08 17:37:29] |
| dtjacomej - Posts: 10 |
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The problem is login in to the charting software. Here are two screen shots Thanks |
 Sierra 1.png / V - Attached On 2015-06-08 17:36:47 UTC - Size: 85.09 KB - 362 views Sierra 2.png / V - Attached On 2015-06-08 17:36:55 UTC - Size: 69.4 KB - 334 views |
| [2015-06-08 17:44:16] |
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Clearly a proxy server is required. Follow the instructions here about this: https://www.sierrachart.com/index.php?page=doc/doc_HTTPCommunicationErrors.php#Proxy You will need to find out from your ISP, the server address and port number of the proxy. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-08 19:01:34] |
| dtjacomej - Posts: 10 |
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We just spoke with the ISP, they dont use proxy
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| [2015-06-08 19:02:58] |
| dtjacomej - Posts: 10 |
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as a matter of fact, since the beginning, the ISP has been the same one, and the charts used to work Jose |
| [2015-06-08 19:23:30] |
| dtjacomej - Posts: 10 |
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I tried to login with a new trial account directly through sierra charts, not through my infinity platform, and this comes up now
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| Sierra 3.png / V - Attached On 2015-06-08 19:23:24 UTC - Size: 50.63 KB - 367 views |
| [2015-06-08 21:14:49] |
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Are you familiar with how to run programs from the Windows command line?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-08 22:06:43] |
| dtjacomej - Posts: 10 |
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Not really, but if you tell me what i need to do, i can ask techy guy over her for support
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| [2015-06-09 05:13:25] |
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We are releasing version 1262 which will show more of the server response. Update Sierra Chart to the latest prerelease with Help >> Download Prerelease. Here are instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate After the update, post an image again of the response you receive after pressing the Login button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-09 05:13:51
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| [2015-06-09 12:10:20] |
| dtjacomej - Posts: 10 |
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I istalled the new one here is the screen
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| [2015-06-09 12:11:29] |
| dtjacomej - Posts: 10 |
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here it is
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| Sierra 1.png / V - Attached On 2015-06-09 12:11:26 UTC - Size: 60.58 KB - 340 views |
| [2015-06-09 16:21:35] |
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Show your ISP the HTML text after "Unknown server error. Text:". See if they recognize it. Our only advice is to use a different ISP. This is some problem on your side with the ISP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-09 16:39:36] |
| SgtJ - Posts: 154 |
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Might be a long shot, but go into your router a verify the dns you're getting from your isp and make sure you have the same dns #'s in windows. If you set your dns within windows to your deflt gateway that isn't 100% fool proof...use the actual dns servers #'s instead.
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| [2015-06-12 15:14:44] |
| dtjacomej - Posts: 10 |
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Good Morning, We talked extensively with our ISP and the want to know the following • After Sierra charts software authenticates with infinity, they need to know the IP number to which it connects • They need to know if in order to manage the application, it resides on a server Thanks Jose |
| [2015-06-12 15:35:11] |
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It is the IP address that www.SierraChart.com points to. The answer to the second question is No as we understand it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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