Support Board
Date/Time: Thu, 26 Dec 2024 19:29:33 +0000
Help..not getting any data on charts today
View Count: 760
| [2015-06-03 13:37:06] |
| The Stealthy Trader - Posts: 185 |
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Also, how does one reach you when something like this happens? I can't wait for a reply 3 hours from now.. Please advise ASAP |
| [2015-06-03 14:50:01] |
| The Stealthy Trader - Posts: 185 |
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What's your process for relaying any technical issues on your end? Surely there must be a pop up box or message area..no? My charts are all messed up right from the open and although they're updating now 10:30AM EST, they're missing the first 4 15min bars..so, the alignment is all messed up. Just wondering how you provide clients with the knowledge that you're aware of any such issues so that we don't have to scramble around opening/re-opening windows if the issue isn't on our end. Please advise.. J. |
| [2015-06-03 17:50:27] |
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You have used the proper contact method. We try to respond to questions as soon as possible, but when there are problems with external services that we have no control over and we do not know exactly what the problem is, it is not possible for us to provide an immediate answer because we have to carefully review this and get an understanding of the problem and ask follow-up questions. We see you are using TD Ameritrade so it is best to contact them first. For help with missing data refer to: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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