Support Board
Date/Time: Mon, 13 Jan 2025 23:32:41 +0000
Disconnecting and connecting
View Count: 1015
| [2015-06-01 14:23:49] |
| User268341 - Posts: 15 |
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My Sierra keeps disconnecting than reconnecting during the trading session. The DF number keeps getting larger was wondering if that has something to do with it too? Software version: 1235 | 2015-06-01 08:40:46 Uses New Spreadsheets | 2015-06-01 08:40:46 Usage end date: 2015-08-04 | 2015-06-01 08:40:46 Enabled for: Advanced Features. | 2015-06-01 08:40:46 Enabled for: Advanced Features 2. | 2015-06-01 08:40:46 Enabled for: Sierra Chart Historical Data Service. | 2015-06-01 08:40:46 Allow Support for Sierra Chart Data Feeds is disabled. | 2015-06-01 08:40:46 Active service: CQG FIX Trading | 2015-06-01 08:40:46 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-06-01 08:40:46 2015-06-01 08:40:46 Local computer clock time | 2015-06-01 08:40:46 2015-06-01 13:40:46 GMT time | 2015-06-01 08:40:46 2015-06-01 08:40:46 Time zone adjusted time | 2015-06-01 08:40:46 Time difference to server time: 0 seconds. | 2015-06-01 08:40:46 Program path: C:\SierraChart\ | 2015-06-01 08:40:46 Data Files path: C:\SierraChart\Data\ | 2015-06-01 08:40:46 OS Version Number: 6.1 | 2015-06-01 08:40:46 Locale Information: C | 2015-06-01 08:40:46 Checking for new symbol settings for cqg | 2015-06-01 08:40:46 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-01 08:40:47 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-01 08:40:47 Symbol settings are up-to-date for cqg | 2015-06-01 08:40:48 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-01 08:40:51 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-01 08:40:52 socket (2) | Connected. | 2015-06-01 08:40:52 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-01 08:40:52 CQG FIX Trading | Connected to trading server. | 2015-06-01 08:40:53 CQG FIX Trading | Connecting to market data server. | 2015-06-01 08:40:53 Connecting to websocket server. | 2015-06-01 08:40:53 CQG FIX Trading FIX - FCM name: Advantage | 2015-06-01 08:40:53 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-01 08:40:53 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-01 08:40:53 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-06-01 08:40:53 Socket (3) | Connected. | 2015-06-01 08:40:53 Socket (3) | Starting SSL connection. | 2015-06-01 08:40:53 Socket (3) | SSL connection established. | 2015-06-01 08:40:54 Opening websocket. | 2015-06-01 08:40:54 Sending websocket handshake. | 2015-06-01 08:40:54 Received websocket handshake acknowledgment. | 2015-06-01 08:40:54 Web socket state is now open. | 2015-06-01 08:40:54 CQG FIX Trading | Websocket connected. | 2015-06-01 08:40:54 CQG FIX Trading | Sending market data logon message. | 2015-06-01 08:40:54 CQG FIX Trading | Logon successful. | 2015-06-01 08:40:54 CQG FIX Trading | Market data session connected. | 2015-06-01 08:40:54 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEN15. ID: 1 | 2015-06-01 08:41:01 CQG FIX Trading | Sending symbol resolution request for F.US.CLEN15 | 2015-06-01 08:41:01 HD Request # 2 | Downloading Historical Daily chart data for F.US.CLEN15. Starting date: 2015-05-29. Service: cqg | 2015-06-01 08:41:01 HD Request # 2 | Requesting historical Daily data for CLN15 starting at 2015-05-28 | 2015-06-01 08:41:01 Intraday data recording state for symbol F.US.CLEN15 is set to download pending. | 2015-06-01 08:41:02 HD Request # 3 | Downloading Intraday chart data for F.US.CLEN15 to the file F.US.CLEN15.scid. Service: cqg | 2015-06-01 08:41:02 HD Request # 3 | Download start Date-Time: 2015-06-01 08:37:51.0 | 2015-06-01 08:41:02 CQG FIX Trading | Requesting market data for F.US.CLEN15 | 2015-06-01 08:41:02 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2015-06-01 08:41:02 HD Request # 2 | Receiving historical Daily data for F.US.CLEN15 starting at 2015-05-28 | 2015-06-01 08:41:02 Writing historical Daily data for F.US.CLEN15 to the file F.US.CLEN15.dly | 2015-06-01 08:41:02 HD Request # 2 | Received 3 records from 2015-05-28 00:00:00 to 2015-06-01 00:00:00 (5.0 days) and wrote 2 records for F.US.CLEN15 | 2015-06-01 08:41:02 HD Request # 2 | Daily download COMPLETE for F.US.CLEN15. Completion time: 1s. Unique request ID: 1 | 2015-06-01 08:41:02 Removed historical data download ID 1 | 2015-06-01 08:41:02 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2015-06-01 08:41:02 Socket (4) | Connected. | 2015-06-01 08:41:02 HD Request # 3 | Sending historical data logon request message. | 2015-06-01 08:41:02 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-06-01 08:37:51. Record interval: 0. Symbol: F.US.CLEN15 | 2015-06-01 08:41:03 HD Request # 3 | Decompressing data. | 2015-06-01 08:41:04 Requesting market depth updates for: F.US.CLEN15 if supported. | 2015-06-01 08:41:04 CQG FIX Trading | Requesting market data including full depth for F.US.CLEN15 | 2015-06-01 08:41:04 HD Request # 3 | Receiving Intraday data for F.US.CLEN15 starting at 2015-06-01 08:37:51 | 2015-06-01 08:41:04 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-06-01 08:37:52 | 2015-06-01 08:41:04 Socket (4) | Shutdown and closed. | 2015-06-01 08:41:04 The network socket for historical data has been closed. | 2015-06-01 08:41:04 HD Request # 3 | Received 1236 records from 2015-06-01 08:37:51 to 2015-06-01 08:41:01 (3.2 minutes) and wrote 1235 records for F.US.CLEN15 | 2015-06-01 08:41:04 Added 22 Time and Sales records to Intraday data file for F.US.CLEN15 after download. | 2015-06-01 08:41:04 HD Request # 3 | Intraday download COMPLETE for F.US.CLEN15. Completion time: 2s. Unique request ID: 2 | 2015-06-01 08:41:04 Removed historical data download ID 2 | 2015-06-01 08:41:04 Real-time Intraday chart data file updates started for F.US.CLEN15 | 2015-06-01 08:41:04 Socket (3) | Closed. No error. | 2015-06-01 08:54:25 Socket (3) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-01 08:54:25 Socket (3) | SSL has been shut down. | 2015-06-01 08:54:25 Socket (3) | SSL object has been freed. SSL state is now disconnected. | 2015-06-01 08:54:25 Socket (3) | Shutdown and closed. | 2015-06-01 08:54:25 Network socket for websocket has been closed by remote side. | 2015-06-01 08:54:25 CQG FIX Trading | Websocket closed. | 2015-06-01 08:54:25 Connection to the external service has been lost. | 2015-06-01 08:54:25 CQG FIX Trading FIX: DisconnectFIX called. | 2015-06-01 08:54:25 CQG FIX Trading FIX: Sending a Logout message. | 2015-06-01 08:54:25 CQG FIX Trading | Disconnected. | 2015-06-01 08:54:25 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-01 08:54:25 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-06-01 08:54:26 socket (2) | Shutdown and closed. | 2015-06-01 08:54:26 CQG FIX Trading FIX: Logged out and disconnected. | 2015-06-01 08:54:26 CQG FIX Trading FIX: Disconnected. | 2015-06-01 08:54:26 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-01 08:54:30 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-01 08:54:30 socket (5) | Connected. | 2015-06-01 08:54:39 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-01 08:54:39 CQG FIX Trading | Connected to trading server. | 2015-06-01 08:54:40 CQG FIX Trading | Connecting to market data server. | 2015-06-01 08:54:40 Connecting to websocket server. | 2015-06-01 08:54:40 CQG FIX Trading FIX - FCM name: Advantage | 2015-06-01 08:54:40 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-06-01 08:54:40 Socket (6) | Connected. | 2015-06-01 08:54:41 Socket (6) | Starting SSL connection. | 2015-06-01 08:54:41 Socket (6) | SSL connection established. | 2015-06-01 08:54:44 Opening websocket. | 2015-06-01 08:54:44 Sending websocket handshake. | 2015-06-01 08:54:44 Received websocket handshake acknowledgment. | 2015-06-01 08:54:45 Web socket state is now open. | 2015-06-01 08:54:45 CQG FIX Trading | Websocket connected. | 2015-06-01 08:54:45 CQG FIX Trading | Sending market data logon message. | 2015-06-01 08:54:45 CQG FIX Trading | Logon successful. | 2015-06-01 08:54:46 CQG FIX Trading | Market data session connected. | 2015-06-01 08:54:46 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEN15. ID: 1 | 2015-06-01 08:54:46 CQG FIX Trading | Sending symbol resolution request for F.US.CLEN15 | 2015-06-01 08:54:46 Intraday data recording state for symbol F.US.CLEN15 is set to download pending. | 2015-06-01 08:54:46 HD Request # 4 | Downloading Intraday chart data for F.US.CLEN15 to the file F.US.CLEN15.scid. Service: cqg | 2015-06-01 08:54:46 HD Request # 4 | Download start Date-Time: 2015-06-01 08:53:56.0 | 2015-06-01 08:54:46 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2015-06-01 08:54:46 CQG FIX Trading | Requesting market data including full depth for F.US.CLEN15 | 2015-06-01 08:54:46 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2015-06-01 08:54:46 Socket (7) | Connected. | 2015-06-01 08:54:46 HD Request # 4 | Sending historical data logon request message. | 2015-06-01 08:54:46 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-06-01 08:53:56. Record interval: 0. Symbol: F.US.CLEN15 | 2015-06-01 08:54:47 HD Request # 4 | Decompressing data. | 2015-06-01 08:54:48 HD Request # 4 | Receiving Intraday data for F.US.CLEN15 starting at 2015-06-01 08:53:56 | 2015-06-01 08:54:48 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-06-01 08:53:57 | 2015-06-01 08:54:48 Socket (7) | Shutdown and closed. | 2015-06-01 08:54:48 The network socket for historical data has been closed. | 2015-06-01 08:54:48 HD Request # 4 | Received 461 records from 2015-06-01 08:53:56 to 2015-06-01 08:54:46 (50.0 seconds) and wrote 456 records for F.US.CLEN15 | 2015-06-01 08:54:48 Added 1 Time and Sales records to Intraday data file for F.US.CLEN15 after download. | 2015-06-01 08:54:48 HD Request # 4 | Intraday download COMPLETE for F.US.CLEN15. Completion time: 2s. Unique request ID: 3 | 2015-06-01 08:54:48 Removed historical data download ID 3 | 2015-06-01 08:54:48 Real-time Intraday chart data file updates started for F.US.CLEN15 | 2015-06-01 08:54:48 Requesting market depth updates for: F.US.CLEN15 if supported. | 2015-06-01 08:54:51 CQG FIX Trading | Requesting market data including full depth for F.US.CLEN15 | 2015-06-01 08:54:51 Socket (6) | Closed. No error. | 2015-06-01 09:18:38 Websocket | Received opcode Close. Received status code: 1000 | 2015-06-01 09:18:38 CQG FIX Trading | Websocket closed. | 2015-06-01 09:18:38 Connection to the external service has been lost. | 2015-06-01 09:18:38 Socket (6) | SSL has been shut down. | 2015-06-01 09:18:38 Socket (6) | SSL object has been freed. SSL state is now disconnected. | 2015-06-01 09:18:38 Socket (6) | Shutdown and closed. | 2015-06-01 09:18:38 Network socket for websocket has been closed by remote side. | 2015-06-01 09:18:38 CQG FIX Trading | Websocket closed. | 2015-06-01 09:18:38 CQG FIX Trading FIX: DisconnectFIX called. | 2015-06-01 09:18:38 CQG FIX Trading FIX: Sending a Logout message. | 2015-06-01 09:18:38 CQG FIX Trading | Disconnected. | 2015-06-01 09:18:38 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-01 09:18:38 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-06-01 09:18:41 socket (5) | Shutdown and closed. | 2015-06-01 09:18:41 CQG FIX Trading FIX: Logged out and disconnected. | 2015-06-01 09:18:41 CQG FIX Trading FIX: Disconnected. | 2015-06-01 09:18:41 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-01 09:18:43 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-01 09:18:44 socket (8) | Connected. | 2015-06-01 09:18:45 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-01 09:18:45 CQG FIX Trading | Connected to trading server. | 2015-06-01 09:18:45 CQG FIX Trading | Connecting to market data server. | 2015-06-01 09:18:45 Connecting to websocket server. | 2015-06-01 09:18:45 CQG FIX Trading FIX - FCM name: Advantage | 2015-06-01 09:18:46 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-06-01 09:18:46 Socket (9) | Connected. | 2015-06-01 09:18:46 Socket (9) | Starting SSL connection. | 2015-06-01 09:18:46 Socket (9) | SSL connection established. | 2015-06-01 09:18:48 Opening websocket. | 2015-06-01 09:18:48 Sending websocket handshake. | 2015-06-01 09:18:48 Socket (9) | SSL connection closed by remote side. | 2015-06-01 09:18:53 Socket (9) | SSL object has been freed. SSL state is now disconnected. | 2015-06-01 09:18:53 Socket (9) | Shutdown and closed. | 2015-06-01 09:18:53 Network socket for websocket has been closed by remote side. | 2015-06-01 09:18:53 CQG FIX Trading | Websocket closed. | 2015-06-01 09:18:53 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-01 09:18:53 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-01 09:18:53 CQG FIX Trading FIX: DisconnectFIX called. | 2015-06-01 09:18:53 CQG FIX Trading FIX: Sending a Logout message. | 2015-06-01 09:18:53 CQG FIX Trading | Disconnected. | 2015-06-01 09:18:53 Will reconnect to the server in 5.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-01 09:18:53 CQG FIX Trading FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2015-06-01 09:18:54 socket (8) | Shutdown and closed. | 2015-06-01 09:18:54 CQG FIX Trading FIX: Logged out and disconnected. | 2015-06-01 09:18:54 CQG FIX Trading FIX: Disconnected. | 2015-06-01 09:18:54 CQG FIX Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2015-06-01 09:18:58 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2015-06-01 09:18:58 socket (10) | Connected. | 2015-06-01 09:19:08 CQG FIX Trading FIX: Sending the Logon message. | 2015-06-01 09:19:08 CQG FIX Trading | Connected to trading server. | 2015-06-01 09:19:09 CQG FIX Trading | Connecting to market data server. | 2015-06-01 09:19:09 Connecting to websocket server. | 2015-06-01 09:19:09 Socket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-06-01 09:19:09 Socket (11) | Connected. | 2015-06-01 09:19:09 Socket (11) | Starting SSL connection. | 2015-06-01 09:19:09 CQG FIX Trading FIX - FCM name: Advantage | 2015-06-01 09:19:09 Socket (11) | SSL connection established. | 2015-06-01 09:19:10 Opening websocket. | 2015-06-01 09:19:10 Sending websocket handshake. | 2015-06-01 09:19:10 Received websocket handshake acknowledgment. | 2015-06-01 09:19:11 Web socket state is now open. | 2015-06-01 09:19:11 CQG FIX Trading | Websocket connected. | 2015-06-01 09:19:11 CQG FIX Trading | Sending market data logon message. | 2015-06-01 09:19:11 CQG FIX Trading | Logon successful. | 2015-06-01 09:19:12 CQG FIX Trading | Market data session connected. | 2015-06-01 09:19:12 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEN15. ID: 1 | 2015-06-01 09:19:12 CQG FIX Trading | Sending symbol resolution request for F.US.CLEN15 | 2015-06-01 09:19:12 Intraday data recording state for symbol F.US.CLEN15 is set to download pending. | 2015-06-01 09:19:12 HD Request # 5 | Downloading Intraday chart data for F.US.CLEN15 to the file F.US.CLEN15.scid. Service: cqg | 2015-06-01 09:19:12 HD Request # 5 | Download start Date-Time: 2015-06-01 09:18:07.0 | 2015-06-01 09:19:12 HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2015-06-01 09:19:12 CQG FIX Trading | Requesting market data including full depth for F.US.CLEN15 | 2015-06-01 09:19:12 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2015-06-01 09:19:12 Socket (12) | Connected. | 2015-06-01 09:19:12 HD Request # 5 | Sending historical data logon request message. | 2015-06-01 09:19:12 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-06-01 09:18:07. Record interval: 0. Symbol: F.US.CLEN15 | 2015-06-01 09:19:13 HD Request # 5 | Decompressing data. | 2015-06-01 09:19:13 HD Request # 5 | Receiving Intraday data for F.US.CLEN15 starting at 2015-06-01 09:18:07 | 2015-06-01 09:19:13 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-06-01 09:18:09 | 2015-06-01 09:19:13 Socket (12) | Shutdown and closed. | 2015-06-01 09:19:13 The network socket for historical data has been closed. | 2015-06-01 09:19:13 HD Request # 5 | Received 581 records from 2015-06-01 09:18:07 to 2015-06-01 09:19:12 (65.0 seconds) and wrote 578 records for F.US.CLEN15 | 2015-06-01 09:19:13 HD Request # 5 | Intraday download COMPLETE for F.US.CLEN15. Completion time: 1s. Unique request ID: 4 | 2015-06-01 09:19:13 Removed historical data download ID 4 | 2015-06-01 09:19:13 Real-time Intraday chart data file updates started for F.US.CLEN15 | 2015-06-01 09:19:13 Requesting market depth updates for: F.US.CLEN15 if supported. | 2015-06-01 09:19:17 CQG FIX Trading | Requesting market data including full depth for F.US.CLEN15 | 2015-06-01 09:19:17 |
| [2015-06-01 15:46:09] |
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These are the relevant messages: Network socket for websocket has been closed by remote side. | 2015-06-01 08:54:25
Websocket | Received opcode Close. Received status code: 1000 | 2015-06-01 09:18:38 This indicates a problem with your Internet connection according to CQG. Select Global Settings >> Data/Trade Service Settings. Set Allow Server to Drop Data to True. Press OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-02 12:57:27] |
| User268341 - Posts: 15 |
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Okay did it seems to be working thank you!
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