Login Page - Create Account

Support Board


Date/Time: Tue, 14 Jan 2025 13:56:34 +0000



Post From: Disconnecting and connecting

[2015-06-01 15:46:09]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages:

Network socket for websocket has been closed by remote side. | 2015-06-01 08:54:25

Websocket | Received opcode Close. Received status code: 1000 | 2015-06-01 09:18:38

This indicates a problem with your Internet connection according to CQG.

Select Global Settings >> Data/Trade Service Settings. Set Allow Server to Drop Data to True. Press OK.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing