Support Board
Date/Time: Sun, 22 Dec 2024 19:50:28 +0000
Not connected
View Count: 807
| [2015-05-17 23:36:23] |
| Kinobe - Posts: 86 |
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Hi I recently registred for the trial period but I can not get connected. here is my log: Software version: 1254 | 2015-05-17 23:24:34 Uses Old Spreadsheets | 2015-05-17 23:24:34 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2015-05-17 23:24:34 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2015-05-17 23:24:34 * Allow Support for Sierra Chart Data Feeds is enabled. | 2015-05-17 23:24:34 Active service: Interactive Brokers | 2015-05-17 23:24:34 Time Zone: +00:00:00 (UTC+00) | 2015-05-17 23:24:34 2015-05-17 19:24:34 Local computer clock time | 2015-05-17 23:24:34 2015-05-17 23:24:34 GMT time | 2015-05-17 23:24:34 2015-05-17 23:24:34 Time zone adjusted time | 2015-05-17 23:24:34 Time difference to server time: 0 seconds. | 2015-05-17 23:24:34 Program path: C:\SierraChart\ | 2015-05-17 23:24:34 Data Files path: C:\SierraChart\Data\ | 2015-05-17 23:24:34 OS Version Number: 6.1 | 2015-05-17 23:24:34 Locale Information: C | 2015-05-17 23:24:34 Checking for new symbol settings for ib | 2015-05-17 23:24:34 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-17 23:24:34 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-05-17 23:24:35 Symbol settings are up-to-date for ib | 2015-05-17 23:24:36 Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2015-05-17 23:24:39 * HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-05-17 23:24:41 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-05-17 23:24:41 Current selected Data/Trading service: SC Historical Data | 2015-05-17 23:24:59 Checking for new symbol settings for ddf | 2015-05-17 23:24:59 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-05-17 23:24:59 HTTP connection to www.sierrachart.com:80 (2) | Connected. | 2015-05-17 23:25:00 Requesting symbol settings for ddf. Overwrite = on. | 2015-05-17 23:25:01 Symbol settings received. | 2015-05-17 23:25:17 Processed received symbol settings | 2015-05-17 23:25:18 HTTP connection to www.sierrachart.com:80 (2) | Closed. No error. | 2015-05-17 23:25:21 HTTP connection to www.sierrachart.com:80 (2) | Shutdown and closed. | 2015-05-17 23:25:21 |
| [2015-05-18 02:38:47] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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