Support Board
Date/Time: Sun, 22 Dec 2024 17:58:05 +0000
Sierra Data Feed ISsues - not loading ZB
View Count: 1028
| [2015-05-13 14:01:19] |
| rhovega - Posts: 279 |
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The Sierra Data Feed is not loading ZB between yesterday at 16:55 and today at 9:25. Last night it simply stopped updating at 16:55. This morning I manually deleted all ZB intraday data files, closed all ZB charts, opened a new intraday ZB chart, and noticed the gap. Deleting and redownloading data does not make a difference. All other instruments work fine. Chart shows the [M]. Below is the log for opening new chart and downlading from scratch, and redownloading: Currently no data in file to display. Will start historical data download and real-time updates. File: R:\Sierra\Sierra Data1\ZB-201506-ECBOT.scid | 2015-05-13 09:29:07 Mapping ZB-201506-ECBOT to ZBM15. Service code: cbot | 2015-05-13 09:29:07 SC Exchange Data | Starting real-time market data updates for: ZBM15. ID: 12 | 2015-05-13 09:29:07 Intraday data recording state for symbol ZB-201506-ECBOT is set to pending. | 2015-05-13 09:29:07 HD Request # 15 | Downloading Intraday chart data for ZB-201506-ECBOT to the file ZB-201506-ECBOT.scid. Service: cbot | 2015-05-13 09:29:07 Compressing file: R:\Sierra\Sierra Data1\ZB-201506-ECBOT.scid. This may take a while. | 2015-05-13 09:29:07 HD Request # 15 | Download start Date-Time: 2014-11-08 08:29:07.0 | 2015-05-13 09:29:07 HD Request # 15 | Using server: scdf1.sierracharts.com port 10149 | 2015-05-13 09:29:07 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-05-13 09:29:07 Socket (3144) | Connected. | 2015-05-13 09:29:07 HD Request # 15 | Sending historical data logon request message. | 2015-05-13 09:29:07 HD Request # 15 | Requesting Intraday data. Start Date-Time: 2014-11-08 08:29:07. Record interval: 0. Symbol: ZBM15 | 2015-05-13 09:29:07 HD Request # 15 | Decompressing data. | 2015-05-13 09:29:07 HD Request # 15 | Receiving Intraday data for ZB-201506-ECBOT starting at 2014-11-10 05:21:49 | 2015-05-13 09:29:07 HD Request # 15 | Timestamp of first Intraday data file record written: 2014-11-10 05:21:49 | 2015-05-13 09:29:07 Socket (3144) | Shutdown and closed. | 2015-05-13 09:29:15 The network socket for historical data has been closed. | 2015-05-13 09:29:15 HD Request # 15 | Received 4489177 records from 2014-11-10 05:21:49 to 2015-05-13 09:29:35 (184.1 days) and wrote 4489177 records for ZB-201506-ECBOT | 2015-05-13 09:29:15 HD Request # 15 | Intraday download COMPLETE for ZB-201506-ECBOT. Completion time: 8s. Unique request ID: 17 | 2015-05-13 09:29:15 Removed historical data download ID 17 | 2015-05-13 09:29:15 Real-time Intraday chart data file updates started for ZB-201506-ECBOT | 2015-05-13 09:29:15 Message from IB: HMDS data farm connection is inactive but should be available upon demand.hthmds. IB Error Code: 2107. Request ID: -1. | 2015-05-13 09:33:09 Intraday data recording state for symbol ZB-201506-ECBOT is set to pending. | 2015-05-13 09:55:32 Reloading all charts with filename: ZB-201506-ECBOT.scid | 2015-05-13 09:55:32 HD Request # 16 | Downloading Intraday chart data for ZB-201506-ECBOT to the file ZB-201506-ECBOT.scid. Service: cbot | 2015-05-13 09:55:32 HD Request # 16 | Download start Date-Time: 2014-11-08 08:55:32.0 | 2015-05-13 09:55:32 HD Request # 16 | Using server: scdf2.sierracharts.com port 10149 | 2015-05-13 09:55:32 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-05-13 09:55:32 Currently no data in file to display. Will start historical data download and real-time updates. File: R:\Sierra\Sierra Data1\ZB-201506-ECBOT.scid | 2015-05-13 09:55:32 Socket (2416) | Connected. | 2015-05-13 09:55:32 HD Request # 16 | Sending historical data logon request message. | 2015-05-13 09:55:32 HD Request # 16 | Requesting Intraday data. Start Date-Time: 2014-11-08 08:55:32. Record interval: 0. Symbol: ZBM15 | 2015-05-13 09:55:32 HD Request # 16 | Decompressing data. | 2015-05-13 09:55:32 HD Request # 16 | Receiving Intraday data for ZB-201506-ECBOT starting at 2014-11-10 05:21:49 | 2015-05-13 09:55:32 HD Request # 16 | Timestamp of first Intraday data file record written: 2014-11-10 05:21:49 | 2015-05-13 09:55:32 Socket (2416) | Shutdown and closed. | 2015-05-13 09:55:38 The network socket for historical data has been closed. | 2015-05-13 09:55:38 HD Request # 16 | Received 4496502 records from 2014-11-10 05:21:49 to 2015-05-13 09:56:06 (184.1 days) and wrote 4496502 records for ZB-201506-ECBOT | 2015-05-13 09:55:38 HD Request # 16 | Intraday download COMPLETE for ZB-201506-ECBOT. Completion time: 6s. Unique request ID: 18 | 2015-05-13 09:55:38 Removed historical data download ID 18 | 2015-05-13 09:55:38 Real-time Intraday chart data file updates started for ZB-201506-ECBOT | 2015-05-13 09:55:38 Please help |
| [2015-05-13 14:39:40] |
| Al SC Developer - Posts: 434 |
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There was an issue with some CBOT symbols last night. The missing data will be patched later today.
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| [2015-05-13 16:54:24] |
| User71961 - Posts: 144 |
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any update on when the CBOT data backfill will be ready to download? i feel like i'm flying blind...
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| [2015-05-13 20:09:59] |
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This will be done in about one hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-13 20:10:11
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| [2015-05-13 22:05:23] |
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The missing historical data for CBOT symbols has now been patched. Re-download the data by right clicking before the missing data and selecting Delete Data and Download. We apologize for the delay. If this were to happen again, we will be able to patch the missing data more quickly. We have looked into the underlying problem and we are making some changes to prevent it from happening again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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