Support Board
Date/Time: Sun, 22 Dec 2024 16:01:44 +0000
Dow Jones
View Count: 1170
| [2015-05-05 22:20:38] |
| TradingSignalsSoftware - Posts: 35 |
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I have connected a Barchart feed, but the CBOT data for Dow Jones Futures contracts is delayed, the data vendor Barcharts have advised the real time feed it activated on their end along with all other data feed but for some strange reason Sierra charts is only showing delayed data for Dow Jones. Can you explain why this might be happening and what might be blocking the live data feed. I can confirm Barcharts have checked their systems 3 times and have advised the feed is live on their end. All other futures feeds are coming through live and fine.
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| [2015-05-06 03:58:36] |
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Ultimately this is a problem that Barchart has to resolve. At this point, we request that you give us your Barchart username and password. Provide them through an Account Support Ticket: https://www.sierrachart.com/usercp.php?page=SupportTickets Otherwise, it is hard for us to definitively determine the source of the problem. Once we confirm the problem we will contact Barchart about it. It really is best to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed If there any problems we are able to resolve them on our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-06 06:24:22] |
| TradingSignalsSoftware - Posts: 35 |
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Username: Password: I have also paid for the Sierra charts exchange data feed for stocks but in order to get the alternative futures data do I need another sierra package? Or is it possible to run both on same package? If I can run both on same package which data feed do i select to get live alternative futures data feed and stocks feed at same time. Date Time Of Last Edit: 2015-05-06 06:29:53
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| [2015-05-06 19:46:53] |
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We deleted your Username and Password from here. Could you please send these only through an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Please do not post them here. I have also paid for the Sierra charts exchange data feed for stocks but in order to get the alternative futures data do I need another sierra package? No you do not.There is not another data feed for futures data, you just activate the Exchanges that you need. Here are the step-by-step instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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