Support Board
Date/Time: Sun, 22 Dec 2024 16:05:46 +0000
Connection
View Count: 1144
| [2015-05-05 17:20:36] |
| JamesP - Posts: 89 |
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Hello, I'm having continuous connection issues. I've switched out 2 routers in the past week. Usually I lose it a couple of times a day. I'll exit out of iqfeed and it connects again or I'll lose the connection between Interactive brokers and sierra but today it is constant. I have one instance of sierra connected to Iqfeed, another to rithmic and another to interactive brokers. Internet seems to be working fine. |
| [2015-05-05 18:15:56] |
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When you have a problem with one of the connections we need to see the Message Log. Only provide it from one of the copies of Sierra Chart. And not multiple copies. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-05 18:55:50] |
| JamesP - Posts: 89 |
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I can bring up web pages and stream video so I assumed it wasn't a connection issue on my end. I'm losing connection every 30 seconds for hours. AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4514.47,0.10,, | 2015-05-05 13:58:59 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4514.57,0.10,, | 2015-05-05 13:59:00 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4514.67,0.10,, | 2015-05-05 13:59:01 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4514.77,0.10,, | 2015-05-05 13:59:02 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4514.86,0.10,, | 2015-05-05 13:59:03 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4514.96,0.10,, | 2015-05-05 13:59:04 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.06,0.10,, | 2015-05-05 13:59:05 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.16,0.10,, | 2015-05-05 13:59:06 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.25,0.10,, | 2015-05-05 13:59:07 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.35,0.10,, | 2015-05-05 13:59:08 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.45,0.10,, | 2015-05-05 13:59:09 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.55,0.10,, | 2015-05-05 13:59:10 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.64,0.10,, | 2015-05-05 13:59:11 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.74,0.10,, | 2015-05-05 13:59:12 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.84,0.10,, | 2015-05-05 13:59:13 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4515.94,0.10,, | 2015-05-05 13:59:14 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.04,0.10,, | 2015-05-05 13:59:15 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.13,0.10,, | 2015-05-05 13:59:16 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.23,0.10,, | 2015-05-05 13:59:17 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.33,0.10,, | 2015-05-05 13:59:18 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.43,0.10,, | 2015-05-05 13:59:19 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.52,0.10,, | 2015-05-05 13:59:20 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.62,0.10,, | 2015-05-05 13:59:21 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.72,0.10,, | 2015-05-05 13:59:22 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.82,0.10,, | 2015-05-05 13:59:23 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4516.91,0.10,, | 2015-05-05 13:59:24 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.01,0.10,, | 2015-05-05 13:59:25 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.11,0.10,, | 2015-05-05 13:59:26 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.21,0.10,, | 2015-05-05 13:59:27 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.30,0.10,, | 2015-05-05 13:59:28 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.40,0.10,, | 2015-05-05 13:59:29 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.50,0.10,, | 2015-05-05 13:59:30 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.60,0.10,, | 2015-05-05 13:59:31 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.70,0.10,, | 2015-05-05 13:59:32 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.79,0.10,, | 2015-05-05 13:59:33 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.89,0.10,, | 2015-05-05 13:59:34 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4517.99,0.10,, | 2015-05-05 13:59:35 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.09,0.10,, | 2015-05-05 13:59:36 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.18,0.10,, | 2015-05-05 13:59:37 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.28,0.10,, | 2015-05-05 13:59:38 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.38,0.10,, | 2015-05-05 13:59:39 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.48,0.10,, | 2015-05-05 13:59:40 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.57,0.10,, | 2015-05-05 13:59:41 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.67,0.10,, | 2015-05-05 13:59:42 AdminMessage: S,STATS,66.112.156.227,60002,500,,4,0,3,0,,,Not Connected,5.1.1.3,261372,312.21,0.0,,4518.77,0.10,, | 2015-05-05 13:59:43 Service connection timed out. Will disconnect and retry. | 2015-05-05 13:59:44 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-05 13:59:44 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-05 13:59:44 Socket (79) | Shutdown and closed. | 2015-05-05 13:59:44 IQFeed | Disconnected from Admin port. | 2015-05-05 13:59:44 IQFeed | Fully disconnected. | 2015-05-05 13:59:44 Will reconnect to the s Date Time Of Last Edit: 2015-05-06 04:02:08
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| [2015-05-06 04:00:50] |
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This Message Log definitely indicates a connection problem to the IQ Feed server. Refer to help topic 1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails1.html#h1.2 For further help you need to ask IQ Feed about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-06 13:13:43] |
| JamesP - Posts: 89 |
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Would the connection problem with iq feed also cause issues with the other copies of sierra chart connected to rithmic and Interactive Brokers. I shut down the copy of sierra connected to IB when this first started happening because it seems to have the most connection issues but the copy of Sierra connected to Rithmic was losing connection every few seconds as well. Doesn't this mean that the issue isn't with iq feed? If I know for sure it is Iq I will just start using the Sierra data feed.
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| [2015-05-06 18:37:43] |
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The connection problems certainly can affect other connections as well. We do not mean to imply it was with IQ Feed, but IQ Feed can give you more information about it since they manage the connection to their own system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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