Support Board
Date/Time: Sun, 22 Dec 2024 13:19:52 +0000
Connection issues with Barchart data feed
View Count: 1503
| [2015-05-04 21:10:35] |
| TradingSignalsSoftware - Posts: 35 |
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Barchart have set up a data feed trial for 30 days but the sierra software keeps dropping connection. Can you please resolve this issue. They are advised me they have tested the raw data feed and there is no connection issues on their end.the Username is SCmathwal.
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| [2015-05-04 21:10:45] |
| TradingSignalsSoftware - Posts: 35 |
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Barchart | Verifying status of username. | 2015-05-04 17:10:15 Barchart | Requesting user settings from http://www.ddfplus.com for SCmathwal | 2015-05-04 17:10:15 Barchart | User settings received. | 2015-05-04 17:10:15 Barchart | Authorized exchanges: AMEX,NYSE,NTDS,OTCBB,FUND,BATS,INDEX,CME,IOM,IMM,GBLX,EUREX,FOREX,INDEX-DOW,INDEX-NY,LIFFE,NYMEX,NYMI | 2015-05-04 17:10:15 Barchart | Connecting to server qs-us-e-01.aws.barchart.com:7500 | 2015-05-04 17:10:15 Socket (0) | Resolved address qs-us-e-01.aws.barchart.com to IP 54.221.251.64 | 2015-05-04 17:10:15 Socket (121) | Connected. | 2015-05-04 17:10:15 Barchart | Waiting for initial message from server. | 2015-05-04 17:10:15 Barchart | Sending the LOGIN command. | 2015-05-04 17:10:15 Barchart | Sending the VERSION command. | 2015-05-04 17:10:15 Barchart | Negative info message: - Login Failed | 2015-05-04 17:10:15 * Barchart | Connection error. | 2015-05-04 17:10:15 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-05-04 17:10:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-05-04 17:10:15 Socket (121) | Closed. No error. | 2015-05-04 17:10:15 Socket (121) | Shutdown and closed. | 2015-05-04 17:10:15 Barchart | Reset socket. | 2015-05-04 17:10:15 Barchart | Disconnected. | 2015-05-04 17:10:15 Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-05-04 17:10:15 Date Time Of Last Edit: 2015-05-05 09:04:15
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| [2015-05-05 09:05:06] |
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Go to Global Settings >> Data/Trade Service Settings and make sure the Password is set correctly. If it is and you continue to have trouble connecting, let Barchart know you are getting this message from their system: "Negative info message: - Login Failed " We are not sure why that is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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